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October 2024 by Daytona C.
This shelter is poorly staffed and poorly administered. The racism shown was incredible. They were immediately rude as soon as they heard us speak in another language. In our family we speak 3, and although born in America we choose to speak in whichever language comes to mind. Do not recommend and hope the ACLU investigates.
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September 2024 by Ana S.
I first applied and got approved to adopt from this organization. When I visited for first time after my approval I was told I can walk around and see doggies for myself which I did and I found a cavalier named Lala... they told me she was pregnant and I would be first in line to adopt her once she became available... I stayed in contact thru the waiting period learned she had the babies I was told had to wait till nursing was over and I went back the day they told only to learn Lala was gone they allowed someone else to adopt.... It took me weeks to mustard the courage to return but I did only to be greeted by an overzealous volunteer named Bryan who barked instructions at me how I need to know the name of dog I'm interested in and that I cannot just freely meet their dogs for myself.... This was just the beginning of the nightmare!!! I told him I was looking for under 30 lb and he said I follow him and he would show me one he told another employee to bring out to a fenced area behind trailers they now don't allow you to enter when the other employee brought out a tiny little female dog with a cone because she had just had surgery she put little dog on the grass and 2 big dogs got loose and the fighting and screeching was all I can hear as I ran as fast as I could to get away from what was the worst moment of my life!!! I will not be returning to Big dog ranch I will be praying daily that Bryan's doesn't continue to put his ego before that of the well being of all unfortunate doggies sitting in dog jail! And I will continue to pray all doggies find a safe and loving home as they all deserve!
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September 2024 by Alease C.
Great Experience while adopting two pups. They have a great facility and was very impressed by the facility and staff.
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July 2024 by Devyn T.
On June 26, 2024 I found an abandoned French Bulldog puppy in the field across from my house, I named him Winston. My neighbor found Winston on her morning walk and called me. I took Winston to my private vet that day and he was diagnosed with hook worms. I had Winston dewormed and purchased other needed medication for him and brought him home. My neighbor in the mean time contacted Big Dog Ranch Rescue (BDRR) to see if they take puppies. A woman named Chelsea started making regular contact with her about Winston. Asking for updates and photos, all of which my neighbor provided. On June 28, 2024 I took Winston to PBC Animal Care and Control (ACC) so that he could be listed as a found dog as the law requires. ACC took him to test him and give him vaccines when they discovered Winston was Parvo positive. I told ACC I was in contact with a rescue I work with and would pay for treatment myself. ACC refused to give Winston back, stating they had never had a dog come in and then test Parvo positive, they didn't know if they could give him back, and they weren't even sure how to clean the chip scanner since they had scanned Winston. Currently, there is an outbreak of Parvo at ACC and within Palm Beach County. I was informed they would contact me the following morning as to the next steps. While standing at the counter in ACC I updated my neighbor who, unbeknownst to me, relayed the information to Chelsea. Saturday morning, June 29, 2024 I was contacted by ACC stating Winston was now with BDRR and to refund me for the vaccines. I was told that all of my information was given to BDRR by ACC. On that Saturday I emailed BDRR explaining the situation and that I do want Winston. I did not receive a response - ever. My neighbor text Chelsea to which the response was "yes we have the puppy." I put an application to adopt from BDRR, again doing my best to abide by the rules, and to this day have not heard anything back about my application. My cousin, on the other hand, was approved in 6hrs on that Sunday to adopt. On Monday July 1st, 2024 my neighbor went to BDRR where she was informed by staff that Winston did not have Parvo but was exposed to Parvo. She was also informed that they had named him Abe. She asked to speak with Chelsea but was told Chelsea was on vacation. Staff stated they had never heard of my name, it was not given to them by ACC. My neighbor provided my information to the staff in the medical building as well as explained the events of finding Winston and that I did want him. The following Saturday July 6, 2024 my cousin and I went to BDRR to inquire how Winston was doing and if it was possible to be contacted when he was medically cleared. The staff at the front desk said they couldn't pull him up in the computer and all they knew he was that he was in quarantine and was not available to be seen. They could not take my information because they do not hold dogs for someone unless they are traveling a distance and they do not allow pre-adopts. My neighbor reached out to Chelsea numerous times throughout the past weeks with no response. Over the past two going on three weeks my cousin, numerous friends, family members, and myself have kept a watchful eye on the BDRR website waiting for Winston to be posted so that we could go adopt him. I had heard that Winston was "pre-adopted" by a staff member. I started reaching out to friends to see if anyone knew anyone within the organization. Through friends of friends I was able to make contact and have my story heard by Lauree Simmons the founder and CEO of BDRR. She relayed on July 15th that, though Winston never appeared on the BDRR website, he had been adopted by someone that is not a staff member. BDRR did not rescue Winston from ACC. They didn't save him from the field. I saved him from the sweltering heat in that field, took him for medical care that day, and provided a safe place for him. Then it appears that it was a consorted effort by Chelsea on behalf of BDRR to get Winston when I took him to ACC and he was found to be Parvo p
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July 2024 by Michdlle M.
This facility is a nice shelter. They have a lot of open space to roam, and they are not in crates. The staff in the kennel homes (a,b,c,d) & lakeside trailers were so pleasant and seemed to love their job. The front desk however, has attitude problems. My family friend ended up adopting a dog but had a request that she be smaller, as she's older and has fallen before while walking a dog. The front desk woman seemed so appalled that we asked for a specific size. She legitimately rolled her eyes and her entire head, with not one care who would see. I know her name but don't want to name drop. So let's leave it as "Older women with the 80's haircut" Last I checked, adoption is adoption.... If you work at a shelter, should you not be happy that your dogs are going to loving homes?
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June 2024 by Angeline G.
I love this place! We got our dog two months ago and I can't express how much I love my boy. He's smart and well behaved. BDRR also provided us with a free training session and I was very pleased with the way Evan and Cameron held the class. I'd recommend this place to anyone!
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June 2024 by Kathleen A.
An amazing rescue! You can truly tell how much the staff cares for each and every dog. Amazing, beautiful property where the dogs can have time outside.
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April 2024 by John R.
Absolutely terrible experience trying to rescue a dog from this group. With an approved application it took the woman in Alabama two weeks of leaving messages, emails and text messages to return our call. We called WPB multiple times to try and help but no movement. Finally she retuned the call. Said the dog would be transported from Alabama the following week. When that didn't happen she said she wasn't sure how long it would be. Last night we got a call that the dog will be here tomorrow for 1/2 hour. If we can't be there tomorrow then the dog will not be shipped to Florida. If we can, we have a 1/2 hour to decide and have to take the dog same day otherwise the dog will be on a return bus to Alabama by noon. Absolutely a garbage operation.
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April 2024 by Brenda Partin
I want elderly lady wasn’t very nice and she spun her eyes because I didn’t know how to get on the Internet and do it because you have to download their app to do it and she was very rude
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April 2024 by scorefl
What a great job they are doing with the dogs, the place is nice and clean , they are wonderful in every aspect ! , I'm trying to go often until I'll find my new fairy friend !
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April 2024 by Laurie Ward-Rinehart
Best doggie rescue place around! We drove 4 hours to rescue our new fur baby and couldn't be happier!
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April 2024 by Jessica Castro
Amazing place. Only big dogs of course and puppies who will later be big dogs. Staff was amazing. Very helpful. The place is the Ritz Carlton of dog rescues. So so happy those babies have that place to call home while they find their real home.
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April 2024 by king furbs
Best rescue best people this establishment is the epitome of class and caring I can’t say enough good things about this place. Stephanie in particular is one of the nicest most caring people that I’ve came across when it comes to the care of animals.
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April 2024 by Hillary Noelle
Wonderful shelter! We adopted our sweet purebred yorkie here who was rescued from a rescue in nj. They do such great work saving dogs lives from around the country and abroad. We were at their charity event this spring where they had the yorkie we adopted. It’s very clean and dogs are treated well. It only took our dog a few days to get used to living in her forever home. Highly recommend adopting rescues from here.
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April 2024 by Michael Joseph
Fantastic place!
