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January 2024 by Louis Grisoglio
I have been going to Universal Auto and Tire in Longwood Florida for 4 years now. The customer service is great and I would never trust my car with anyone else. Plus I have recommended friends to also use them. They are the best!!!
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January 2024 by Chris Dichtas
The staff are more than helpful, professional and courteous. The owners are polite and great people! John the service manager is an absolute delight, was able to work on my Jaguar and diagnose and resolve the problem quickly! Highly recommend for EURO cars!
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January 2024 by Kevin McKnight
OUTSTANDING SERVICE! I'm always skeptical about finding a new mechanic shop. I had a time sensitive problem with 2 boat trailer tires. I've never been to this shop before but from the moment I stepped into reception I was treated very well. I was connected with John, the Service Manager who immediately listened to my problem. He sent Travis over & explained what needed to be looked at with my tires. Travis did a thorough inspection, solved my problem and sent me on my way! I will be back to Universal Tire & Auto as a customer & would recommend that shop to anyone. Thank you Universal Tire & Auto!
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December 2023 by Larry Jenkins
I had a fender bender exactly in front of an auto repair shop. John Maynard, Lead Service Advisor, came out of his shop to offer assistance. Without that assistance, moving that vehicle would have been dicey. It wasn’t steam that had risen in a cloud, it was air conditioning gas. I didn’t have a hole in my radiator but in the condenser. My transmission fluid/pressure was good. My water radiator pressure was good. It was only my air conditioning coolant that was “dust in the wind.”But the lower radiator hose had gotten pushed up against a moving pulley and the edge of the spinning pulley had sliced the corded hose half-way through its wall. John discovered it. A couple miles of driving would have punctured it. John had a part there in fifteen minutes and my little truck/SUV rolled out with a new hose ten minutes before closing time. I made it home.
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December 2023 by Jen (Jen)
Man the reviews are spot on ! I have been dreading getting a huge nail outta my tire you know everyone tries to convince you your tires are bad and everything but not here ? Not only did they not charge me but I was in and out in 10 mins annnnnnnd the ladies at the desk and the young man who plugged my tire literally were so nice literally just happy to help me !!! It was my first time but I will 100% be back. Thank you guys so much
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November 2023 by Roger Reynolds
I brought my pick up truck in to have several things done, and my experience was really Great! The staff was helpful and they didn't do any more than was needed on my truck. ThanksServices: Electrical repair
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November 2023 by AJ Smith
I recently got an oil change here, and I'm quite pleased with the service I received. The staff was friendly and professional, and the process was quick and efficient. They used high-quality oil, and my vehicle feels smoother and more responsive after the change. Overall, it was a hassle-free experience, and I'll definitely be returning for future maintenance
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October 2023 by Steve Robinson
I've had work done on my car here several times. I am always amazed at how kind and courteous the staff is. I trust this staff and I have the utmost respect for John the manager. I can't forget Cher. She's usually running the front desk to perfection. If you need work done on your car, this is the place to be.Services: General repairs & maintenance
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October 2023 by Stephen L Griggs
I had to get a small tire repair immediately. They said they were able to get me within a hour of my call. When I arrived they quickly got to my vehicle and fix my tire within 30 mins. The staff was courteous and professional. This was my first time using this business and will use again in the future.Service: Tires
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October 2023 by Richard W.
BEWARR OF UNIVERSAL TIRE & AUTO I have been going to this shop for years getting work done on my vehicles. And I never had a problem with them until this week the Mgr. Mike was very rude in offering me a simple service to get a headlight changed. I don't know if he was having a bad day or what but his attitude while talking to me about my car was rude and condescending. I never experienced such disrespect before from this establishment until then. A word to the wise never spend your money in anywhere that does not appreciate you or the business you give them. I will make sure he is held accountable for his actions toward me by letting everyone know we are people not a dollar sign at the end of the day and we won't tolerate disrespect thanks!!
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September 2023 by Renee R.
At Universal Tire & Auto -- I've been going there for over 3 years with at least 6 cars!!! Spent an insane amount of money and this last visit went to make sure the car was road trip safe! And have our AC checked in the back of our Honda pilot. They over tightened a bolt on our caliber and may have fixed the AC in the back.... Can't really tell. But definitely broke the AC in the front because I am soaked after a 20 min drive home at 5 pm. Driving from Florida to Colorado with the over tightened bolt caused the bolt to fall off and could have caused my caliber to freeze up or fall off (something like that, what the auto people in Colorado told me)And the Colorado mechanic fixed it for FREE wouldn't except a tip NOTHING and told us safe travels. Also told us it would not affect our drive but it messed up the inside of our rim pretty good and universal should do something to make that right! Talked to universal about all thisWhat they were willing to do was a free diagnosis see what the issue was and quote us! On a problem we didn't have until we got the vehicle back after they "fixed" it. Addressed the rim none! This was the 3rd strike!!!! Took a Mazda In to be inspected before I bought it. They gave it a thumbs up. Was in there a couple weeks later with repairs and then found out ac has a leak with chemicals coming back in the car and needs fixed. Great inspection.Had daughters sensors fixed for low tire air. All tire pressure is good BUT the sensor is on. Mmmmmmm they just fixed that.Their way of making things right is giving you a new quote! I never call anyone out like this EVER! But this is THOUSANDS AND THOUSANDS (several) of dollars. ANYONE KNOW A GOOD MECHANIC OR CAR SHOP?????????????
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August 2023 by Tim Keith
Family owned business. Very fair, knowledgeable, never push work on a customer just to make money. I trust the mechanics and office staff. I’ve referred several people, with no regrets. Extremely hard to find a business like this in a big City.?Services: Air & cabin filter replacement
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August 2023 by Kimberly Ingalls
Hubby and I were at Universal Tire the other day and we’re very pleased with our experience. We had tire work done by Alfred and he did an awesome job. Alfred was friendly, courteous and fast. Great job!!
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July 2023 by Sheyla Patricia
Excellent service and amazing people! Affordable and fast! They save my life fixing my car on the same day so I can go to work. I don’t go anywhere else and I truly recommend this place!Services: General repairs & maintenance
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July 2023 by FRANK FERNANDEZ
I have my vehicles, 2012 F250 Superduty crew cab long bed that belongs to my wife and my 2003 7.3 Excursion and Universal Tire & Auto have been my shop for past 2 1/2 years. I have been living here for almost as long now in Orlando area. Since I have found this shop, I have had several major and minor repairs taken care by them. I have always been pleased by their work. They have a developed a great relationship with me and my vehicles and I trust them in taking care of any issues. All the members of this shop are professional and work hard to get you back on the road in reasonable time. That’s important for me as I work in Miami and need my vehicle ready for when I return to work. I truly appreciate the hard work that everyone here puts in and recommend Universal Tire & Auto. Big thanks to Mike and Nick and the rest of the staff.Services: Tires