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February 2024 by Damian Dudu
Very bad service you have to close this bank
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January 2024 by Michael W.
Been a member here for years and actually have 3 accounts here. My wife and I tried to get a safety deposit box and the supervisor was a total jerk. She made us wait for a long time and then asked one of the tellers to ask us what we wanted. We told the teller we wanted to open a safety deposit box. Dianna, the supervisor said they need an account for that. The teller then asked do you have an account? Yes several. Tell them we will be with them in a few minutes. After more than a few minutes Dianna asked us to have a seat at her desk. From the first second we sat down we got the feeling we were an inconvenience to her. We Presented our IDs and she asked for our debit cards. Neither of us carry them and she acted like it was an issue that we didn't have them. Then after about 5 minutes looking at her screen she asked why our address on our IFs were not the same as the one on file. I said we moved. Again she made it sound like it was an issue....Well first we will have to change your address first. That took way longer then it needed to. Dianna then asked my wife where she works? Then had her verify her SSN. Then her phone number and E mail. There was a delay between each as she looked at her computer and typed endlessly. Then she asked me all the same questions, I finally said we just want to open a safety deposit box why is all this necessary. She was clearly annoyed at this point and she crossed her arms and said we will not proceed any further until we update all of your information......DO YOU WANT TO PROCEED? No and I reached across her desk and retrieved our IDs and left. She actually seemed happy with her result. At the same time we heard a teller, tell a customer who was also waiting to speak to Dianna. The teller told a customer that she is better off going to a different branch. We saw the same lady at the other branch when we also went there. Dianna clearly would be better suited to work and the DMV she obviously hates her job and loves running loyal customers out the door. It is also interesting that Tellers are telling customers to go to different locations rather than have to deal with Dianna. Also a quick review of the other reviews of this branch that several other people had similar issues with Dianna Update.. Went to a different branch. The lady there was professional and ask us only 3 questions. May I see your IDs? What size box would you like? What account would you like the charges deducted from? Have a great day! Moral of the story don't be a Dianna!
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November 2023 by S Day
Diane the branch manager at this bank is not only incompetent but dangerous. Do not do business here is you value your privacy and financial well being. requesting privates codes illegally. BEWARE BEWARE BEWARE
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February 2023 by Deborah Santoni
Marisol is the best!
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February 2023 by Jerry Ward
Over a 400 dollar check you guys have lost my business.
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February 2023 by javier alejandre
Moving my business account to another bank, this bank just doesn't pull it off, bad bad service
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February 2023 by Ruth Stewart
I had the pleasure of having Diana Narine to assist my husband and I in opening an account a couple of months ago.I went back again to get help with an issue. Not realizing it was closing time she still allowed us to have a seat and proceeded to solve our problem.We couldn’t stop talking about her and her above and beyond service.I hope she sees my review as I’m thanking her from the bottom of my ❤️TD BANK you have a ? amongst you $$$$.
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February 2023 by Alexander Curi
Love the service at Lighthouse Point. Nice and kind.
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August 2022 by E S
I had the pleasure of having Diana Narine to assist my husband and I in opening an account a couple of months ago.I went back again to get help with an issue. Not realizing it was closing time she still allowed us to have a seat and proceeded to solve our problem.We couldn’t stop talking about her and her above and beyond service.I hope she sees my review as I’m thanking her from the bottom of my ❤️TD BANK you have a ? amongst you $$$$.
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June 2022 by Lori Bolin
I have been coming to TD Bank in Lighthouse Point approximately , 3-4 years two times (at lease!!) a week. I actually look forward to coming to the bank. ALL of the tellers Tia, Zildomar, Mr Chilli (Jawaunne,) every one Is so pleasant !!! Everyone speaks to me, using my name, and I don't even bank here.Last week, there was a customer in front of me who was not being pleasant to the tellers, yet Jawaunne was being so nice to him. Diana, Marisol, John, all employees working at the Lighthouse Point location (especially Tia ,Zildomar and of course Jawaunne) are AWESOME and TD Bank should be proud.SincerelyLori Bolin
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May 2022 by Angel Crown
This lady here was very unhelpful and so poorly trained. I didn’t have a good experience and felt discriminated against by this person. The supervisor was defending her the whole time. No wonder why this bank needs more professional people to take over these so called very trained bankers. They make it so much difficult at this bank, I wouldn’t recommend anyone going here when other TD banks can do much better. Take your prejudice self somewhere else. Just look at how many negative comments there is on here.
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February 2022 by Christopher Gutierrez
The first time I saw a TD employees try their best to help me. In my desperate time the Lighthouse Point TD agency is there to help. Forever thank you.
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January 2022 by Ali Dawkins
Td is such a terrible bank. They’re trapped in 1999. Literally every time I try and make a purchase it thinks it fraud and I have to call or GO TO THE ACTUAL BANK TO AUTHENTICATE MYSELF. With the same merchant!!!! Since day 1 this bank has sucked I’m going to close my account.
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December 2021 by Ketou Auxiliaire
This is the terrible banking in the world they have to charge you $30 to start someone take money in your account what bank is that I have to close my account next month
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November 2021 by Noya Sinn
I Get Great And Fast Customer Service Every Time I Come Here A Least 3 Times A Month