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February 2024 by Nisha Hugg
This location is very racist the lady and both the gentleman made it very hard to pick up a truck that was reserved and everything was in compliance their insurance was even used she was very resistant to giving the truck at all she went from 100 deposit to 130 in just 2 minutes of arrival and then when it was presented she turned away business no explanation. Do not go here if u want to experience this unexplained turn away we tired to get a reason and she called it arguing
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February 2024 by Yansay Alejo
The owners of this location are RACIST!! This location should be closed. My uncle doesn’t know much english and went here to rent a Uhaul and he doesn’t know english and put me on the phone speaker to translate. They told him that they wouldn’t talk to me that if he didn’t know English he had to leave and kicked him out. My uncle went to another u-haul location in fort myers and the people at the other location were really nice and even put a translator so they could understand him. This is not the first time this happens since I have been there in line before when people that don’t talk much english have come in there and they have been really rude and treated them bad and i have had to translate.
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January 2024 by CG23 photography
Great people running a great local building
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December 2023 by Luz Cales
Rent a truck here has a always been great and easy
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November 2023 by Maxine Perry
They are courteous & professional.
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October 2023 by Mark
Gave my truck rental away and refused to help me get another rental. Absolutely the worst customer service I’ve ever experienced.
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September 2023 by Theresa Sewar
Lady was really rude to me. She took my phone number and said she would call me back and never did. I went to penske and it was half the price. Thank you rude lady impact and ship
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August 2023 by Jahnae Luster
I returned the truck with the same amount of gas I received it with and was charged extra. I was inconvenienced and will not rent a uhaul from this location again.
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August 2023 by Marlyne Nicolas
Lady is very RUDE!!! Won’t ever come back and I’ll make sure to tell all my friends and family to stay away. One thing I can’t stand is a rude person. Customer service -5 stars. Not sure what’s going on but that place is very smelly!
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July 2023 by Cy Bull
Racist old lady, bad manners, rude. On top of that charged more than expected. People that shouldn’t exist
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May 2023 by Daniel Shainline Sr (DSKYLINE)
Very poor service and attitude from Donna. (One of the owners) tried to charge me three times the quoted price until I advised her that I would file charges for theft!I originally wanted the trailer for 24 hours at 18.95 a day. Simple enough, right nope.I did ask if it was okay for me to drop it off late the same night, I was told yes, no problem. When it came to sign, she just pointed to the spot on page one. The second page was shown enough to sign.By this time, I just wanted to make sure that I was able to get a washer machine from point A to point B.Small back story: I am 60, and I have rented many, many U-haul products in the past. (With never a problem! (To top all this off, I live in an area where sometimes I just don't receive my calls, ty ATT)I was tired and wiped out ( and knew I had 24 hours to return it)Well, if you are still reading this PLEASE READ THEIR REVIEWS!!PLENTY OF THE SAME TYPE OF COMPLAINTS FROM OTHER CUSTOMERSI also contacted the corporate U-haul. There is no news yet???The woman's response from me telling her this. Go ahead we are not a U-haul own company and could care less!Please use one of the other U-haul businesses, there are so many.Thank you for hearing me out.Dan S.
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May 2023 by Mitchell Sanchez
Terrible service! The staff always in a bad mood. The place smells like old dogs!The owners need to retire ?! No ones in the plaza likes them!
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March 2023 by Jessica Fajardo
My mom had the worst experience ever, and I was on the phone and I overheard the whole conversation. The lady who works there on the morning needs a class of customer service, she was super rude and RACIST towards my mother, since my mom has a little bit of English I was in the phone to help her to translate for her to be able to rent a uhaul truck, and the lady was SUPER RUDE and was telling her of leave, basically kicking her out of the store saying that she wasn’t gonna put out with her translating, but in reality I was translating but she didn’t let me do that, she told us because I was on the phone to leave because she want not going to help us. I was trying to translate for my mom so the lady didn’t had the English barrier as an excuse. She spoke to my mom in a very rude way. I would give 0 stars if I could.
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March 2023 by Cris Fenix
Terrible customer service, and this is not the first time. Blond lady in the front with the dogs have - 0 customer service skill. I am sorry but I rent in Kernell Cir and Cleveland ave fort myers all the time and avoid this homestead location as much as I can. Just because the way customers customers are treated. Just disrespectful.0 stars if I could .
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August 2022 by Christina Dunivent
Made reservations to rent a truck for Sunday. They confirmed the reservations yet failed to mention they would be closed that day and no way to pick the truck up or contact them.
