Direct Auto Insurance is highly praised for its exceptional customer service and knowledgeable agents. Clients have highlighted Juan Mesa and Tresha Robinson for their professionalism, patience, and ability to address concerns effectively. Juan is noted for providing great quotes and being readily available for questions. Tresha is recognized for her clear explanations and understanding approach, making the insurance process easier for customers. Dainelis Alonso also received compliments for her professionalism and assistance in purchasing auto policies. Overall, Direct Auto Insurance is seen as a reliable choice, with agents dedicated to ensuring customer satisfaction and providing comprehensive coverage.