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August 2025 by Cynthia Fillmore
The girls are always friendly and always willing to help. My dogs even get a bone when I go up to the drive-in window. I love the service.
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July 2025 by Buffy Johanson
Susan is so friendly and professional! She obviously loves her job and Trustco Bank. She's great!
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June 2025 by Erin Carre
Susan has been my banker for 7 years now and I adore her. I see her once a month and she is amazing! I love trustworthy bank. SAMANTHA DUMAS' REVIEW
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June 2025 by Rafael Guerra H
They are very helpful, attentive, friendly, kind and diligent, thank you for the help.
Regards. 😊
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June 2025 by Susan White
Buffy was very helpful
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December 2024 by charli wainscott
The Leesburg branch is awesome! Susan, Danielle, Buffy and Felix go above and beyond everyone I visit!
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July 2024 by Karli Griffith
I opened a savings account in late 2023. I was told I can just add money to the account as time went on. I was never told if I didn't add money continuously, the account would go dormant. I received two letters one week apart from each other. One dated for May 31, the other dated for June 7. Both stating my account has gone into deactivation and to visit the branch. It also stated that if I didn't reactivate my account, the government would claim the money within said account. I went in, and met with the branch manager. I told her my concerns about the letters I received, and said I wanted to just close the account. She rolled her eyes, and started the process. I filled out a form requesting to "reactivate" the account so they can then deactivate it. She said she sent the request, and said it would take a moment to be accepted. She then got on her phone and texted and twirled her hair. For 42 minutes I sat waiting. Twice within the waiting time I asked if I could come back after I ran a few errands. She said it shouldn't take much longer. Eventually the teller came over to check, clicked a few things on the managers computer, and somehow, within seconds, I was able to proceed closing the account. I went to withdrawal my money from the account, only to find out it was all gone because they charged me $10 a month for the past 6 months due to me not depositing money. I was never told that was how they operated. So I left with nothing after an hour of time wasted. I only had the account 6 months.
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February 2023 by Lynnette Potts
Charles and Susan are friendly, has patience, very informational. Dress professionally. I love how old school the bank is. They still give you a check book, deposit book or savings book. Many wonderful plans/options. If you haven't already, then there's time today to open an checking or savings account.
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November 2017 by Andrew Domonkos
I'm from out of town just moving to the area now realize this bank will never have me for a customer. I went in to purchase a roll of quarters they told me they can't exchange a money for money unless I had an account there. What the hell is wrong when you go to a bank and they will not exchange a ten dollar bill for a roll of quarters. Again when we move our accounts to Florida this bank will not be considered. I would worry they would decide not to exchange my money for a paper check.
