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August 2024 by Kevin
Michael land was a pleasure to do business with. He treated me like family. Really a pleasurable experience, not the usual car buying bs.
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July 2024 by Antonio Rivera
Bought a used Escalade about a month ago. Dealership only offers 1k in warranty or 1 month. Within 200 miles put on the vehicle it started with a rattle then a non stop squeak with every bump you hit. On top of that I was told the chip on the windshield they would cover with our agreement. Upon bringing the vehicle after purchase they basically said they cant do nothing for me. Be cautious when purchasing from them . They focus on making a sale than doing actual business ~ first & last time Ill purchase from them.
Side note I paid out of pocket to get these issues fixed.
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April 2024 by Rob Harper
Leaking sunroof. Brought it to Plaza to be fixed TWO TIMES. Sunroof still leaks.
Turns out both drain lines were clogged and i spent the better part of the day dismantling the pillar and headliner to fix the problem myself. I should returned and demanded a refund, but was too disgusted.
I inadvertently left my dashcam on while my car was being serviced and discovered why I had to spend hours in the waiting room. The "mechanics" spent more time chatting with each other and playing on their phones than working on my car.
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March 2024 by Jayne Ives
I have purchased 3 vehicles from this dealership in the last 12 years and have dealt with 3 gm's my experiences with this dealership with the previous gm's were good but since the new gm Tony Pagano took over he has denied everything that the last gm had sold me and given me! (Its not my fault that they changed gm's)I purchased tire warranty that covered my tires because there are no spare tires for this Particular car. I had an issue with all my tires at one time he tried to say that the tires had been replaced and that I must have purchased tires somewhere else, they were the same tires on the car as when I purchased the car, he would not honor the replacement of tires I had to pay!!! Also with the purchase of my car I was Given free oil changes for the 5 times that my car would need the oil change he would not honor that!! today is the last one!!!! I will not be purchasing a new car from this dealership until he is no longer the gm he's a very uncaring gm he even said to my husband I don't care if you don't come back here!!!! Absolutely disappointed because this was my dealership!
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February 2024 by Shelley Hotchkiss
Thank you Robby for helping us find the right next vehicle for our family - professional, polite, friendly, honest, genuine, caring and fair. Soo worth our drive from the Davenport area. Every person we met at the dealership was wonderful. This is The place to purchase your next vehicle!!
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December 2023 by Brad Riggs
I had a problem with my 2016 Cadillac CTS that could've taken up to 3 months or more to repair due to supply issues caused by the auto workers strike. Senya and Saul in the service department, and of course the mechanics, went to work for me and had my car back to like new in just 3 days! I just can't say enough about how well I was treated. This was a potential disaster that was handled with genuine care and concern by professional people. I am very thankful.
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December 2023 by Jim McIlvaine
I try to address concerns with businesses directly before leaving negative reviews, but Plaza Cadillac has not responded to multiple requests. I scheduled a service appointment for my 2006 Cadillac DTS to get my oil changed, tires rotated and repair my drivers seat motor. What I got was an oil change, tire rotation, a $90 diagnostic fee to tell me my seat was broken (which I already knew), they couldn't fix it and a sales pitch for more than $4,000 in maintenance and service work I did not need.
They said they would search boneyards for the seat motor and call me by the end of the week. They never called. I called the following week and they told me they couldn't find any replacement motors. I then asked what the part number was, so I could look. They said they'd have to call me back with the part number, but once again, never called back. As you can see from their canned response, there is still no effort or concern on their part to find out the part number and provide it to me.
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December 2023 by Barbara Ferrer
Joe Welch did an awesome job helping us find the perfect vehicle. He listened to what was really important to us. Shout out to Mark the finance Manager. They were amazing!!!
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December 2023 by Ethan Jordan
Well, the Lyriq pre-order that I entered a year and half ago was finally set for production this coming January. What I didn't realize, however, was that Plaza tacks on $6390 in unwanted services on top of the $900 dealer prep fee. This is in addition to paying full MSRP for the vehicle. Below is the list of the unwanted services (apparently only good at Plaza, not all Cadillac dealers). Decide for yourself if you think they're worth that kind of money. I didn't so I cancelled my order. Bought a non-GM brand instead that didn't require purchase of things that 10 years ago were considered optional.
Pin striping, tech services for as long as you need, tinting lifetime guarantee, 1st coat of Ultimar finish protector, both inside and out, lifetime batteries for the key fobs, nitro filled tires, Llumar for the front of the vehicle lifetime guarantee, shuttle services as needed, lifetime carwashes for the vehicle.
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December 2023 by Michelle H
Terrible, dishonest and lacking integrity.\nMy car sat at the dealership for a week and a half with no work done on it at all, they wouldn't return any of my calls, to make it so much worse they cracked my windshield, ripped the weather stripping on my door and are refusing to fix it even though I have proof that the vehicle was not like that when it went in.\nStay away from them!
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September 2023 by Ed Britton
After making 4 purchases over the last 10 years at my former dealership, I became concerned about their dwindling enthusiasm to retain me as a 50-year GM customer. I traveled to Plaza Cadillac to attempt a new relationship. Rick Jimenez was just the ticket. Rick was personable, customer-focused, and accommodating; a pleasure to work with. I would attach those same qualities to Mark Allen, who followed up with the financing. Both were active listeners and did not turn our stay into a marathon visit. No hard sell here, just a pleasant and rewarding experience, with none of the (usual) anxiety on the way home in our new XT4.
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June 2023 by Kevin Ash
Absolute AMAZING service! The sales manager Christopher Johnson was very knowledgeable and accommodating! Very professional staff at this establishment! Top notch dealer!☆☆☆☆☆
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February 2023 by Dan Holbert
My service associate Steve W. was great. He made everything happen expeditiously. But DO NOT make an online appointment. The system did not work - they had no record of my appointment (and I had the email and print out of the confirmation). Steve squeezed me in and I appreciate that. Make a phone all reservation.
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February 2023 by Larry W.
I was told that I will have to pay $6,300 over the MSRP for a new Lyriq after I had the order. That is just wrong! I will never work with them ever!
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September 2022 by rebecca ferguson
Residing 2 hrs away from the dealership, I called to schedule an appt and express interest in an electric vehicle that was available. Erika, internet sales, said she would set the appt for 3 hrs later. Robbie Giovanetti, Sales, met me when I arrived. We found the vehicle had not been prepared for showing (battery at 20%, low psi in one tire, filthy from sitting). Robbie's professionalism and expertise overshadowed Erika's failure. His willingness to go the extra mile to ensure I could return home in my new vehicle is the only reason I give this dealership 4 stars.
