Leesburg Volkswagen Parts is a professional organization with friendly and helpful people from sales to service. The service department is noted for going above and beyond to ensure vehicles are serviced properly and on time, with staff walking customers through estimates line by line. Mistakes during service are rare but are addressed quickly with a satisfactory resolution, sometimes including extras or coupons for unexpected delays. Customers should be aware that hard negotiating may be required, and they should look for hidden fees such as auto preparation fees that can bring the advertised price to full retail. It is recommended to negotiate and be prepared to walk away if needed. Many customers highly recommend this business for Volkswagen service.
After complaint Jenkins VW made good by filling the gas tank and extras that made the wait a little easier to cope with. I hope this never happens again.
January 2023
Hard negotiating with them. Look for hidden fees such as auto preparation. They advertise low prices then add huge preparation fee bring car price to full retail. Remember you can negotiate and bring down the price. If they don't you can just say no and walk out.
October 2022
Professional organization with friendly, helpful people from sales to service. I would highly recommend Leesburg Volkswagen!
