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February 2024 by The Patriot Fight
Very nice staff, customer service unfortunately booked me for a vehicle that the Leesburg location DID NOT have. I was upgraded to a vehicle I didn't want. But didn't have time to go hunt down another vehicle with another company. It was an okay vehicle but definitely not what I rented. I rented an elite A5. Got a Nautilus. Completely different vehicle. I was not happy with the rental. Thank you for ignoring the customers concerns.
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February 2024 by Kurt Goebel
excellent service!
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February 2024 by Lee Coffer
Fast and friendly service?
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February 2024 by Jessica Ferro
My experience was pretty terrible. I needed the car while I was getting my windshield replaced and it reeked like an ashtray. The staff did warn me that it was previously smoked in and I did appreciate that. But for the three days that I had to vehicle to smell, never dissipated.
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January 2024 by Maxine Pellot
I rented a vehicle from Enterprise Rent- A- Car on Oct 19, 2023. Upon receiving the vehicle the car reeked of cigarette smell. My 5 year old son had a severe asthma flare up as a result of it which landed him in the hospital room. Upon, returning the vehicle the general manager Zachary Sommer apologized, took me home and bribed me into giving me one free rental day or free upgrade if I would agree to give a review with 5 stars. I did not comment. I did contact him back on needing another on 11/22. I informed him that rather the free one day rental, I would prefer to have the amount paid for the first rental to be carried into a new rental due to not being able to utilize the vehicle for what it was intended. he proceeded to say " not to worry, come in and I will take care of you". Upon, arriving and inspecting the new vehicle and ready to check out, Mr. Sommer took back what was said and stated he would not be able to provide me with a rental at no expense of mine. I feel the company is responsible for the health issues my child incurred as a result of their rental car. The vehicle should have been inspected prior and not rentable. They did not bother to reach out or show any concerns. I would not recommend or rent from them again.
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January 2024 by Harlan Root
Super happy with the car I got and I was very happy with the team they have to assist on looking for the right one. Showed a few options and also made sure my kids were also happy with the choices. Lol. Great adventure with the enterprise rental
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January 2024 by Gabriel Maysonet
Kudos to Isabela who went above and beyond with our rental! Amazing customer service!10/10
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January 2024 by Danny Wright
Great service. Very friendly staff. Took good care of me. Thanks
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January 2024 by jake boer
They saved the day when i had a breakdown from another company's rental car, they literally got me on the road within 10 minutes of walking into their office
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January 2024 by Angus MacLellan
Great folks at the Leesburg office, who got me the vehicle I needed for my journey.
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January 2024 by Brandi Kugal
I have been renting vehicles from Enterprise in Leesburg over five years!! they have excellent customer service!! Zack, Lilly, and Christopher went above and beyond to help me getting a rental car at the last minute and the courtesy pick ups are amazing!! I definitely recommend this Enterprise in Leesburg!! thank all of you for your help!!??????⭐️⭐️⭐️
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December 2023 by Evan Nolen
C.j took care of us very quickly. The whole process was fast and efficient. Ty.
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December 2023 by John Hunt
These people picked me up and left me abandoned at their office and refused to bring me back home. Mind blowing seeing that I was just in a life threatening car wreck. All because my card wouldn't read. Yall should be ashamed of yourself.
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December 2023 by Michael Powell
Reserved a truck. Got there and they didn't have a truck. SUV was fine, but couldn't load everything that I was going to.
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November 2023 by Nick Pierre
This location was referred to us by Gerber Collision and I can't put into words how friendly and courteous the staff was in person and even over the phone. I've rented cars over the years at several locations and many different brands and this is by far the very best experience I've had. The level of service is just incredible. I will certainly return and refer this location to friends and family.
