-
July 2024 by :Mike-Premier
One star is way too generous.
Humarus BY FAR...
is absolutely THE WORST place to try to donate.
The staff is incompetent, rude, don t answer phones and stand around talking and laughing instead if actually working.
If by chance you make an appointment it won t matter because they ALWAYS DOUBLE BOOK and it can take up to an hour after your appointment time for your name to be called to begin the long process.
This facility should just be shut down as I never encountered a place with such poor assistance or customer service.
If you ever make the mistake of coming to this place...after your experience, refer back to this review and you will see that I was ?% correct.
HEMARUS IS THE WORST DONATION FACILITY IN ALL OF FLORIDA!!!
***Update - Response to the owner***
I won't be back.
I will NOT be contacting you for any reason as you had many opportunities to correct all of these things as they have been bought to your attention...and you chose to do NOTHING!
You're a day late and a dollar short.
Save your apologies for those who still choose to visit your facility. I'm good.
-
July 2024 by Big Nikko
They real unprofessional, and ghetto. Worse service
-
July 2024 by MIKE PREMIER
One star is far too generous.
This facility is just one of the worst centers to visit.
Simply put, they have alot of issues they need to deal with such as, answering phones, overbooking, and respecting people's time ect
The real problem is the staff's attitude towards their OWN incompetence; as if we are supposed to just accept their short comings.
Its been YEARS and they just can t seem to get it together.
I won t be back. Ever.
This facility should just be PERMANENTLY SHUT DOWN!!!
-
July 2024 by A J
Well well well well well what can I say I've been to all the plasma places I've donated for years. And it's one thing that I've seen with every one of them is the staff is in no rush to do anything well I understand it's a 9 to 5:00 job and now that I realized that management is actually reading these reviews let me put it here instead of in an email I am a VIP there which to me sounds like very ignorant person people can book an appointment but a VIP cannot. Depending on how many intake people those are the people who check your blood pressure your blood they weigh you every time they come in your wait times will vary greatly now the VIP and the people who have appointments wait in a room closer to the intake and you're under the illusion that you're going to be moving faster and it is just that an illusion before the doors are even open people come straggling in and for 30 to 45 minutes the machines have to be warmed up computers turned on and you wait and wait and that's time wasted money that the company is losing why the employees have not got that place ready to take the first person at 7 a.m. they are never ready at 7 a.m. they just open the doors this is very poor Logistics and of course Management's not there in the morning to care in fact it seems like upper management is at their new amaris facility in Miami and no longer spends any time at the flagship location you can tell when the upper management is not there because time seems to slow and stand still for some reason intake people between people being processed can take an astronomical amount of time I've seen no one sitting down and yet there's a 15 to 20 to 30 minute Gap until someone else is seen which means maybe they're struggling to find somebody's folder because this is the only Plasma place that uses paper to track their participants what do I mean? Well all the other modern plasmas have a kiosk for an app or both were the questions can be asked prior to you seeing the intake person old fashioned paperwork seems to prevail you have a piece of folder with your information that they have to keep writing into over and over again mine looks like a Bible and the pages are falling out cuz I've spent a couple of years there now and don't get me started if they lose your folder or misplace it because it happens more often than they will ever admit and they'll never say they're sorry just because your VIP doesn't mean somebody with an appointment won't go ahead of you even if you came in before the appointment and for some reason if someone's doing just VIP or the the regulars donors they can't switch back and forth maybe look at the times that people have signed in wouldn't that be an interesting way of serving somebody first I have sat down for an hour hour and a half sometimes is 2 hours just to get into the intake part. Everyday there's frustration because of their archaic system they have a kiosk there that's been sitting in the front office for over a year nothing but false promises that we're going to go online and be 100% paper free or whatever do you guys realize how much time you're wasting?
-
July 2024 by STEPHANE LAROCHE JR
Let's talk about professionalism! Attitude and body language speaks louder then words. I'll be generous and keep some names internal because I believe in management choosing to train first, versus just firing their employees. Employees need to remember that without donors they won't have a job. Word of advice you never know who your donor could be! For example, let's just say I was an undercover observer for the health department or maybe someone seeking talent for a position starting off $50k a year, just hypothetically speaking always smile, keep a good attitude, and watch how far you'll go in the medical industry. I wish everyone the best of luck in your careers just tighten up on the attitude, smile, and speak up!
-
July 2024 by Frankie Mercury
The most ghetto plasma place Ive ever been to. Absolutely no management or coordination. Do not go unless you want to spend 6 hours there. Or go, and remember this review, and think “he was right”…youve been warned lol!!
-
July 2024 by Mikelson Jean
Good costume service
-
July 2024 by Ana Garcia
Place is very unprofessional and since loanne moved location this place hasn't been up to par its sad
They don't care for the people who care about helping
-
July 2024 by Houston Texas
Nobody wants to work here , & I know Some of yall were told to leave a Good review because yall Lying For These people the only 1’s I’ll say Do their job without waiting to see if someone else beats them to it is Courtney ms.Barbra the girl with the dreads & the new people But once they get comfortable they start being lazy . Fire the short bald head Guy , Kim Or Kem he tell lies that don’t make sense just so you can’t donate . Tip & Michelle the best stickers but now they just watch the new people do it . drug Dealers wait On the addicts to Get Done then sell to them sometimes they donate too . Pay is good but the staff & Experience is BAD .
-
June 2024 by matthew moore
Horrible service 90% of the time. They make you vip but there's nothing very important about them getting to you. How am I getting here before they open...second to sign into "vip" then it's an hour after opening time yet I'm still sitting here and appointments and non appointment people going before me? Make it make sense.
-
June 2024 by Stephen Riordan
I very never had an issue . I was always treated fairly..So I don't see why anyone can complain on them. Maybe they were having a bad day
-
June 2024 by Kidd X
This Rufus, I am A Local in the area, this place has nice workers they are funny and very respectful. The place is clean and always sanitized... Honestly if you need a few extra dollars and you have the time to come in and donate you should definitely do it.... Anybody giving any bad reviews are literally haters lol ...
-
May 2024 by Andrea Ross
Let Me first say, everything is as expected very clean building, they offer snacks and water if in need while waiting in the waiting room and the waiting room was HOT!! But with processing paperwork waiting time is the usually as other companies. They was honestly moving in a fast pace getting people in and out the door; but I can say they had very bad management and staff accountability to losing paper work my SS CARD has been lost in their hands. No one cared to overlook there mistakes or apologize for the inconvenience I’ve been put in! They kept turning it on me as if it was my fault. I also spoken with the supervisor and she also didn’t better help assist the situation everything was faulted upon me when I gave the SS Card to them. They don’t have badges of their names to show who they are, the staff is not organized enough when in a high traffic volume hours. I was a first time donor and ended up not donating. Not due to the inconvenience of them (this happened after leaving the building)while asking why I didn’t receive my SS Card back. I usually donate at CSL PLASMA and never experienced this inconvenience before. If I can rate them a 0 I would cause to lose important paperwork in a professional facility is unprofessional. I understand we all make mistakes but they didn’t not help me better with my concerns. I wish the best of luck to anyone not to be in this circumstance. It’s a drastic feeling to feel when you put your trust in someone who holds these standards in a working professional environment. This is at the NEW LOCATION IN MIAMI NORTHSIDE BUILDING 79th St 22nd AVE
This place have a bad judgement of others they assist in this facility.
-
May 2024 by Matthew Casto
Beware of the junkies and bums. They lie to you and try to get you to lie to the doctors so they can get money. This place is horrible.
-
May 2024 by Nyla Law
The manger Permanently Deferred me because I quit working here.