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November 2023 by lily bass
I recently had an incredibly disappointing experience at Burlington (store # 01177) located at 7350 Commercial Blvd, Lauderhill, Fl. , thanks to an encounter with an employee who claimed to be the acting manager. I visited the store on 11/26/2023 and was shocked by the lack of customer service.I was in line for about 40 minutes, which is completely understandable, given the upcoming holiday rush. I had a simple inquiry about a product, and that's when I encountered an employee named Medjine, who worked alongside another employee named Lilly, whom identified as the acting manager, Instead of offering assistance, these employees appeared disinterested and unwilling to help. When I pressed further, hoping to get more information or speak to a higher authority, the employees insisted that they were the acting manager and that there was no need to involve anyone else.Not only did this employee lack basic courtesy and professionalism, but their refusal to call the actual manager left me feeling frustrated and ignored. It was clear that they were not equipped to handle customer concerns, and their attitude was far from what one would expect from someone in a managerial position.I believe that in any customer-oriented business, the ability to address customer issues and provide satisfactory resolutions is crucial. Unfortunately, my encounter with this employee and supposed acting manager left me with a negative impression of Burlington. It's disheartening to think that a store would allow someone with such a dismissive and unhelpful attitude to represent them in a leadership role.I hope that Burlington takes customer feedback seriously and addresses the need for better training and customer service standards. As a customer, I value being treated with respect and courtesy, and my experience at Burlington fell far short of those expectations.
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November 2023 by cookiemiami
Amazing prices and good selection - but they need more cashiers
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November 2023 by Laquonnia Grace
It’s been years since I’ve shopped at Burlington so I forgot about the huge selection of fragrances, handbags & all around great merchandise they have. Oh yes, I’ll be back!!!
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August 2023 by e Everett
Place needs more workers. Pretty unorganized. Also a homeless sits right outside the door. Notified them and was told he's always there don't buy him anything
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July 2023 by Diana Harris
Where are the cashiers? I felt faint waiting in line. Lines are wrapping around. They need to do better. Sometimes when I look at the line I walk right back out!!!! Sad!!!
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June 2023 by V A
2 cashiers in the middle of the day. I am expecting to wait 30-40 minutes, this is insane.Comments like mine have been posted for months and NOTHING is being done. I won't come back and leave immediately
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June 2023 by Tonya Brewton
Sigh. The prices are great, but they never have more than 3 cashiers working. Most of the time only 2. And they have the fewest cashiers at the BUSIEST times (after 4pm). Last month, a woman passed out from the long lines. 911 was NOT called, the manager gave her water and preferential treatment to go to the front of the line. But that should have NEVER happened.Here we are on memorial day, and once again the line is around the corner and i’ve been waiting in line for over 20 minutes. This is crazy. ?
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June 2023 by Kelly O
Store manager, Miss Annette is very rude and very unprofessional. Miss Judith is quick to get physical with you, putting her hands on you. The store always closes before time. The store is always a mess, I was told they were going to call the police on me for no reason but after I told him to go ahead, so I can get the wonderful police report they decided not to because they know they were in the wrong. Even though it was before 10 o’clock the general manager said, go ahead and let her shop because she was going to deny me to ring up my items. She then said to me after I told her. Am going to call corporate “ her exact words was go ahead because I got something for you. That was a direct treat! Corporate will be contacted again on the store. Manager is very unprofessional and ghetto.
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June 2023 by Love TooRide
Store is a mess! Store manager Annette is as bad as her store is looking. This store needs proper management. I witness the manager tonight threatening a customer because the customer simply told her about locking the doors and denying entry to people before closing time. I watch another employee Judith physically put her hands on a customer, she lucky cops wasn’t called. And I hope that lady truly contact corporate as she was telling them that she would again. Manager needs to be retrained and learn how to speak to customers. Without customers you have no business! You have no job!
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June 2023 by Reinier Espendez
Great selection and value. HOWEVER, ONE HOUR REGISTER PAY LINES ARE STUPID-INSANE!!!! Stop being so petty and open more registers. I must have spent over 4 houslrs combined during my last 3 visits
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May 2023 by Vera Twins
Would it be too much to ask not to make a whole on the clothes, when attaching the price tag? All the shirts have a whole, when they attach the Burlington price tag. Be careful I returned all the shirts the cashier put them back on the rack for sell.
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April 2023 by Priscilla Silvestre
I don’t know the names of the people working March 28th at 11am… but the manager supervisor and cashier, were the friendliest and so very helpful with me. Thank you so much for all your help at the register with my returns.
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April 2023 by Epic Jordan
Literally the worst place, the employees be calling the managers and they never show up to help, only 2 cashiers working, one of the managers name is Nadege she is the worst manager ever. The other manager name is Rebecca she doesn’t even care about the employees or the store, they both need to be fired immediately or the corporate should come to see how they not doing their jobs, especially Nadege she always go away when someone ask for a manager, she disgust me ???????????
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April 2023 by Keston G Smith
Great service..the line was a long but still got through with my purchase.
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March 2023 by Precious P.
It's a decent size store but not a lot of options. I wear size 10 and 10 1/2 with no pretty options of footwear to buy. I really hate searching for clothes but they had some cute spring wear. They have some cute house stuff. However, the bathroom had a great sign for people to clean their hands... It would have made a lot of sense for the three soap dispensers to have soap in them!! If you're not gonna have soap, at least, put hand sanitizers in there. IJS, don't just post the sign but really be about keeping your staff and customers clean!!