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January 2024 by Heather Anne Boles
I just had the best service from Mary. The screen on my flip phone went blank. I am not a tech person, Mary was very patient, listened to my issues and promptly gave me several options to resolve my problem. Will be back to see Mary in the new year for additional products. As a former business owner, I would be happy to have someone like Mary on my staff. A+ customer service!
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December 2023 by Debbie Hackett
Absolutely top-notch store. Hector was incredibly helpful. This store has unique sales that are specific to this particular store. I highly recommend visiting this T-Mobile store. You get much better service than if you just call T-Mobile to order products. They have an incredible Harman Kardon speaker on sale right now for $300 off. Support local businesses and local people who work at them!
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November 2023 by Stephen Veltrop sr
Sales staff are outstanding ! Knowledgeable,Professional,Suggestions,Fulfilled our wants and needs! Energy Excitement and Enthusiasm!
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September 2023 by Ramonita Bonilla
Waiting for some one to help 25 minutes it was not busy
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September 2023 by Padmini Durr
Friendly people, I spent a lot of time with T-mobile, on line , before my issues were resolved
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June 2023 by Steve Visnage
Horrible experience. Won't be back. Just another phone store doing phone store things. Full of excuses with no solutions.
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April 2023 by Carla Mogan
Best experience at a phone store ever. I called ahead about my problem, they said they could help, and within 10 minutes I was out the door, problem solved. Very knowledgeable and helpful staff. Thank you so much!!
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October 2022 by Jeff Tunison
Br prepared to have employees hack your acct and put phones and plans on your service. Then be paying for them til u realize it , with NO help or solution from Tmobile... My next step is corporate then lawyer. Once again called store and was blown off. 10/4/22...
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September 2022 by Wendell Davenport
Brandon and Rojce were very nice and helpful!
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August 2022 by Mary Jo Jallos
Super big fan of TMobile and they usually have impeccable customer service support but not at this location.I came in ready to drop some $$$! That didn’t happen. The staff (Royass) was literally trying to talk me out of purchases. Had no clue on the specs of watches, no clue on the wet solution screen protectors. Unknowledgeable, unprofessional, not helpful. Left me with zero solutions and falsities. It’s almost like he was trying out for a bad review.I immediately called the 800 number when I left the store and they apologized and resolved my issue with ease in minutes flat.Bad salesman. Terrible. Needs training.
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August 2022 by kristin s
“We don’t offer customer service we only sell things”DO NOT GO HERE, GO TO THE CORPORATE LOCATION near largo mall !!
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May 2022 by N.S.
Never give you business. For the YO man. Learn how to talk to people and don't follow them out the door to get their attention. You come off arrogant and think you are all that. Poor customer service!!!!
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January 2022 by J
Kenneth was an angel. My father dropped his phone in the toilet and he helped him out by getting a new phone very quickly. This was important because my father had home health care calling post hospital and this was a dire emergency to have a phone. Amazing service, thank you.
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January 2022 by John Willis
Just switched over this week. Was promised free airbuds with new service. After receiving nothing in the mail, I was then told that not only were they not free, the phone I chose wasn't applicable.None of this was said at signing. When I went back to the store the man's answer was "everyone is new here, they don't know anything sorry".Will be cancelling my service within the 14 day grace period if TMobile chooses to not rectify the issue.
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January 2022 by Tyler P.
Went in for an upgrade and the associate was more interested in immediately changing my service. Couldn't get through my security question and had 0 recommendations on how to problem solve the situation. Left without an upgrade or any kind of confidence in this place.