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June 2024 by Jean Wagoner
I have been a patient here for more than 20 years. In the last two years this place has become a nightmare. No one cares. They have fired all the good employees and I feel like a number. I have talked with the office manager and Doctor King and nothing has improved. They are consistently late with my appointments - 45 minutes in the lobby for a shot. Every time I bring it up they state they have meetings. If you have meetings, then why do you book appointments? They don't care if you have other commitments (like a job) and don't care if they are running late. I would not recommend this place to anyone. If I showed up 45 minutes late they wouldn't see me.
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March 2024 by Susan B
I had been going to this practice for eight years and suddenly my PA and all but one staff member left - with no notice to given to patients! Then the new doctor came onboard and he seemed okay, then again, without any notice, he left and they just cancelled my appointment - because "Dr King is busy with her patients". SO unprofessional, but most of all, so uncaring. Having a patient-doctor relationship is a personal and highly important thing and this practice blew me out of the water twice! Good luck Courtney if you are still there.
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March 2024 by Richard Fassell
Dr.king sat with clipboard asked questions then left,after she interrupted me,everytime i tried to tell her what was wrong,then,left out of the room.She totally did not care,just a paycheck
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June 2023 by Beverly Quante
I love Dr. King ❤️
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May 2023 by Jay Skellie
Having been a patient with them without insurance for 17years one day before my 6 month evaluation I'm told they no longer accept self pay patients the company that purchased them also moved the doctor I hadFor 17 years if don't have insurance don't bother they will hang you out to die
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January 2023 by Stormi Sherwood
Nice office, staff is friendly.
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January 2023 by Terri Lynn Hubler
Everyone is friendly and welcoming. They listen, which isn't always the case at every doctor's office. Glad I found them.
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September 2022 by Beebee B.
I ADORE Dr. King - have been going to her for years; she always listens and has time for me. I recently had to return for blood work and did not need to see Dr. King. This review is about the HORRIBLE unprofessional "office manager". The manager belittled the staff with patients in the waiting room. The "office manager" was rude to not only the staff, but the fact that patience could hear her putting down the practice was uncalled for. I went to the room to have my blood work done. The office manager come barging into the room (didn't knock) and proceeded to tell the woman drawing my blood she had worked too many hours. EXCUSE ME - I was a patient, in a room, with the door closed. I have never encountered she an experience. I feel sorry for the staff having to deal with this "office manager" who gives the practice a "bad name." Again - Dr. King is remarkable. The Office Manager needs to go - toxic!
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January 2022 by John Mamalakis
On a positive note Eric Smith, PA, is the primary reason I continue to go to Our Family Doctors. Although Eric Smith is a PA he's the most incredible and thorough Physician that I've experienced in my life of 73 years. Each time I've met with Eric Smith he has reviewed my entire medical file, has virtually memorized my medical history, medications, previous ailments etc. This gentleman continues to amaze me with his thoroughness, professionalism, treatment recommendations, referrals to specialists when needed, and always has a positive demeanor . He is hands down the only reason I continue to go to this medical facility.On a not so positive note, when calling into the office I rarely receive a live person on the other end. However when I do reach a live person they have typically been very responsive. The other concern I have is that there seems to be a significant amount of staff turnover.
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January 2022 by Steve Kinkaid
I have been with Our Family Doctors for over 25 years starting with Dr Rae. I started seeing Eric Smith PA not long after Dr Rae left the practice. Eric is brilliant. I can't imagine any reason to switch Doctors.
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January 2022 by Sally Thomas
Just had the best experience EVER with a medical doctor office. I am sincerely very very grateful!
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December 2021 by Frank B.
I think the doctors appear to care about their patients but I have personally witnessed unprofessional behavior by the front desk staff. I can honestly say that they are horrible human beings, they are angry, ignorant, rude and combative towards patients and the patients children that accompany their senior parents to the office for their appointments. I was looking for a new practice but because of the front desk staff I won't be going back.
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March 2021 by Kevia P.
The customer service at our family doctors has gone way down. I have been going to this practice for quite a while, and I have found that patients are nothing more than a number. I was diagnosed with Covid last week and was told to follow up by largo ER in Largo Medical Center, I contacted Our Family Doctors Dr Matthew Duke's office and was told that there was nothing to be done and that I would have to quarantine until my Covid went away and only then that is the only way I could follow up. Who needs a physician after you've recovered? If you need treatment do not go to our family practice. Do you have to deal with rude medical assistance and dishonest doctors.
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March 2021 by BebitaLinda09 V.
Called to make an appointment as new patient. Refused me because of my husband's military status even thought they accepted my insurance. The lady was rude and had no clue what she was talking about. When I started asking questions she became short and rude in her tone. Yuk.
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January 2021 by Gladys Gladys
I'm just impressed with the fact that Dr. King is African!!! And she is tops!! I will Be her patient until I cant be any more. The level of competence is phenomenal. The staff is very informative and all of them appeared to put the patient needs first. I needed someone that looked like me so my comfort level was high. If you're looking for the greatest thing since sliced bread, Dr. King is your sure bet.
