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July 2024 by Charles Owens
Great veterinarian. Long wait time to be serviced.
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July 2024 by Kristy Clarke
I waited to write this review after my second visit and both visits were the same.
My time was completely wasted on my first visit as I sat waiting at 9:15am until 10:04am to be taken into a room.
Wasn’t seen by anyone until 10:32am and I was on the phone with another provider about to walk out.
They needed a stool sample for a health certificate so I brought one in the next day at 9:30am…show back up at 2:15pm and it’s STILL not ready. I was told it would take 30 min if I waited…
Front lady Eden says, “this is just how medical practices are run.”
Ma’am…I own and operate 3 medical practices and I can assure you, this is NOT standard.
Dr. Moore did come speak with me regarding this issue & apologized. Her care is great but the time management in the office, and expectations around scheduling, need improvement.
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January 2024 by Ashlee Boivin
Dr. Moore and the team are fabulous. I brought my 2 year old long haired syrian hamster in because he had a tumor/abscess on his side and I was worried about him. Appointment scheduled for 11:30am, Dr came in around 12:20pm. After doing a health check she gave me my options, and allowed me the time to make a decision. Unfortunately we made the hard decision to euthanize. At 2 years old if it's a tumor it would have been Anaesthesia and surgery. If it was an abscess it would have been cleaning out the wound(which would have been even more stressful for my little guy) and a life spent on antibiotics, with a hole on his side that doesn't close.(i learned when it comes to hamsters and abscesses the hole doesn't close.) It was the hardest decision of my life, but imo the responsible thing to do for my little guy. Especially at his age. Still didn't make it any easier. I was a blubbering mess throughout the entire appointment. When it came time for the Dr to give the euthanasia shot, she explained everything and even allowed me to hold my little guy after she gave the shot, until I was ready to hand him over and say goodbye. We decided to have him privately cremated. Which meant I would get him back in a little urn, with his paw print and a section of his hair. We spent a little less than $300, and imo that was fair, as blue pearl quoted me almost $300 just for euthanizing alone. The only reason I gave 4 stars instead of 5 is because of the wait time. I don't understand why appointments are booked when the Dr can't come see u until almost an hour after the appointment time. I do understand things get busy and situations come up, but still. I would definitely recommend you take your babies to Dr Moore and the team. They are kind, experienced and will ensure you know all of your options without pushing you to go one way or the other. Thank you to Dr Moore and the rest of the team. Her assistant was amazing as well and I really appreciated her calm demeanor and kind heart during such a rough time for me. If you love your little guys and want to ensure they get proper treatment, and you know at all times what is going on, go to Eastbay animal hospital.Edited: I got Harley back today and am so so so happy with everything. I wish Google would let me attach pictures. They gave me his ashes in a beautiful wooden box that has flowers carved in the top of the box, his paw print on a clay brick with his name etched into the clay, and also a couple of locks of his hair and a certificate to show when and where Harley was cremated at. I also love the fact that they sent home a grief pamphlet. Would totally recommend you bring ur babies to dr moore and the team
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January 2024 by Wendy Crisp
They r the best at East Bay animal hospital.
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January 2024 by Kristie Miller
I have two dogs under Dr. Moores care. I am overall very happy. I appreciate her practical and straightforward approach. Sometimes I can have my mind made up about the way I think my boys should be treated ( holistic meets medical). I always feel respected and heard, and Dr. Moore and staff respect my views. Customer service is excellent the girls there are super sweet.Theo had boarded with them before he is a bit challenging to handle. I have seen numerous times where Dr. Moore and her staff get on the floor and take their time to slowly earn his trust. We never feel that we are taking their time or rushed out the office. My other meatball Noah has chronic ear infections and skin issues. Dr. Moore Has done more than most of the veterinarians my dog has seen to send the sample to a lab and find out specifically what antibiotics work and actually fix the problem. I appreciate, knowing that I can trust your practice, and that my dogs are well taken care of when I leave town. Because I’m sure like many our pets are family.Miller Family
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December 2023 by Jim Dail
Fair, honest. Been taking our big doggos there a few years now. Good people.
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October 2023 by Lisa Slack
Very Friendly Staff excellent service ???????????????
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October 2023 by DSAL
Lady was rude over the phone during my call. My dog had an emergency and she flat out didn't wanna help me. Told me no chance to get my dog in to be seen. Only option was to go to the ER. These vet offices are borderline crooks. Waiting to take so much money from you. No compassion
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October 2023 by Terri
DR.ROBIN MOORE is the best.
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October 2023 by Laura Raley
Friendly and great with my pups!
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October 2023 by Jen Michaud
Office was clean and staff was wonderful. They took great care of my pup and put her on the path to recovery. Very thankful for all they did and their compassion toward my pup and my husband and me. Not so great looking location, but in this case, the "cover" doesn't matter. Really awesome vet.
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October 2023 by Sophia Tarte
Clean friendly & affordable plus convenient to also have grooming in same location.
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September 2023 by Kira Humphrey
Loving Care office is always nice to my puppy who is a burst of energy @ all times. I've never had a bad experience with anyone or anything that works for Loving Care.
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September 2023 by MaryAnn Borger
Everyone is so friendly and helpful and make you feel comfortable bringing your precious little babies there
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August 2023 by Emily Behrendt
After looking for a place to take our Guinea pig for a cheek abscess this is the only vet that could take him in right away, they also boarded him for us as we were going out of town the next day, they gave him his medicine and treated him super well. We took him in for a follow up appointment today and he is happy and healthy. Everyone that we talked to at this vet were so nice and helpful from the front desk to the technicians and doctor. I would highly recommend!
