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June 2024 by Benasder
Arrived at the bank without the appoitment to open a savings account. We stood in line for a couple of minutes and then we found assistance from one of the Wells Fargo employees, who directed us to Branch Manager Mr. Michael Nguyen, and for that we are thankful to her for her prompt assistance. Mr. Nguyen was very efficient, effective, personable and attended to our banking needs flawlessly. 5 ⭐️, A+, 10/10.
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May 2024 by Millwright
Terrible customer service
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March 2024 by palmbeachbarney palmbeachbarney
Wells Fargo values no-one time. All that money they hold and they can't hire more than one teller. BUMS
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December 2023 by Francesca I.
I go to this location only when I absolutely have to. I'm not crazy about the location. It's right off of I 95. The parking lot is very narrow. Hard to drive in. The area is a little sketchy. There's always lines of people standing outside to use the ATM I don't feel very safe in this location, the building is very large and when it's open during business hours it's nice inside. This is a very busy location. Like I said I only come here when I absolutely have to.
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October 2023 by NEO G
I visited this Wells Fargo branch today despite multiple warnings from friends and fellow WF customers not to. After enduring a 45-minute wait, a staff member informed me that they only serve customers with appointments. Although I initially sought assistance, no one had communicated this requirement. I strongly recommend staying away from this unprofessional branch.
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July 2023 by Ev Flores
I've been a customer with Wells Fargo for over 15years, today I was locked out of my online banking and when I went into the branch to get 5 minutes of help, NONE of the bankers could help me basically informing me to go to another branch... Not only did they turn me away they also sent away about 4 other customers waiting. Please tell me why are your bankers literally walking into work at almost 1pm knowing that at the end of every month and Fridays especially are going to be busy at the bank. POOR MANAGEMENT.
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May 2023 by Tereina S.
I made an appointment online. came in a few minutes before the appointment and it was a complete cluster...no one knew what they were doing, they had a room full of patrons, no one was helping them...and when the employees came out, they skipped over me and helped those without appointments first.
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May 2023 by Rose Yarema
On hold for over 5 minutes- unable to speak with a banker. Awful Customer Service.
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April 2023 by Estiven Martinez-Moncada
Made an appointment to open two new accounts on March 25th and was serviced by a tall strong muscular looking guy who spoke creole and English and that looked like he was going to a bar per his dress code. Any ways my fiancés foreign valid passport and approved valid visa card along with two forms of proof of address which was my car registration that has both our names and the T-Mobile bill that has my fiancés name and address was rejected by your personal after I told him that this was told by us by another worker but he refused to listen and told me " no need to stress about this " he later said he cant help us so we left I ended up going to wells fargo on 4901 S Military where everyone dress and looked professional and when I told the manager what had happened he said some " retraining needs to be done at the lantana office "" we ended up opening the accounts with the same docuemtn. Ty to Wells Fargo on 4901 S Military Trail
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March 2023 by Stephen Hornbuckle
Michael Nguyen is the MVP of bankers!!! I went in to the Bank today to take care of something. Screaming kids, people who only wanted to deal with "their person" due to language barriers, the whole nine yards. Michael swoops in like a superstar and knocks the wait list down to nothing. Unfazed. He was so customer conscious and took care of my transaction fast and easy, all the while taking care to be sure he was correct. I hate going to the bank. Not so much anymore. I would go to this branch any day. The team worked together really well. Thank you Michael.
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February 2023 by Yissel Gomez
Very very disappointed with this bank..the worst customer service.I went to this location on Friday 27 with appointment to obtain a letter from the bank and they couldn't do the letter because they need to requested to the main office. With appointment they take care of me on that hall and now I called the customer service and they don't. Have records of any request from that branch. Lobby was full of Haitian people and the person there just prioritized them,also they couldn't give me a fax confirmation and I asked and they said the machine doesn't provide a fax confirmation. Really!!!! Do not waste your time coming to this office .
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February 2023 by Wendy Ramos
Went today to open my first account and everything was excellent. The costumer service and the banker who attended me as a first time costumer(last name Valburn) he explained everything in a way that it was easy and understandable and I really appreciated that. Excellent service!
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January 2023 by B May
I just wanted to say thank you again to Jay and the manager for going above and beyond today. Jay was willing to stay after closing hours to finish helping us. It was greatly appreciated.
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January 2023 by J Tunick
Worst Branch ever worked with. I intend to close out my entire business relationship because of it. Avoid this location at all costs.
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November 2022 by Ame Flores
I've been a customer with Wells Fargo for over 15years, today I was locked out of my online banking and when I went into the branch to get 5 minutes of help, NONE of the bankers could help me basically informing me to go to another branch... Not only did they turn me away they also sent away about 4 other customers waiting. Please tell me why are your bankers literally walking into work at almost 1pm knowing that at the end of every month and Fridays especially are going to be busy at the bank. POOR MANAGEMENT.
