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March 2023 by Nancy Beckwith
I highly highly HIGHLY recommend this store as the one to go to for all your cellular and service provider needs. The employees are great, completely dedicated to you and your particular needs. And one, in general, stands out as being exceptional in every way. That one is Alex. Alex is wonderful. In his quiet, efficient, professional way, Alex can handle even the most complicated of situations. And that complicated situation was me! I come in with a host of problems and woes, and Alex batted them out of the park, one by one, even going the extra mile to provide service and attention to detail that I've never seen before. He's amazing. Metro PCS has come s long way and now is right in the top slot for value, services offered and now, with the new T-Mobile internet they have, you can ditch your old providers and get everything under the same roof. Go there. Ask for Alex, and tell them Nancy sent you! You will be very happy with the service he provides , the free tablet, the internet gateway thing they give you, and the lobster dinner they serve up while you're getting it! Ok, there's no lobster dinner, but it just feels so great to be so well cared for as I have been. I always leave there with a smile!
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June 2021 by Divina C.
horrible service at this location the 561-265-1190 will not pick up their phone..they keep their voicemail box FULL,PURPOSELY..the lady that helped me buy my phone,was great..but this morning/afternoon,i have questions why my phone gets dark went talking..other man there,looks like he's on drugs or something..and who has 300-700 $$$to buy a phone these days..i'm not hip at all on this I.T.ROBOTIC WHIRL.moreover,NO HELP.I'M NOT CALLING CUSTOMER SERVICE,SO MY CALLS GET ROUTED OVERSEAS,TO EVERYWHERE! and you wonder why IDENTETY THEFT IS ONE THE RISE..YOUR PART OF IT,..NEVER STORE YOUR CREDIT CARD WITH ANYONE,MORE OVER CELL COMPANIES..THIS STORE IS HORRIBLE GETTING IN TOUCH WITH..as far as i'm concerned,since T-MOBILE TOOK OVER IT TRULY HORRIBLE IN THESE COVID DAYS..calling other stores,they will not help in why the light goes away on my phone when talking,playing back messages..was this phone used!? Ty
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April 2021 by Luis M.
Do not buy there, they have misleading offers, they do not tell you the conditions and you end up losing money, if you want to cancel the next day they only return the tax. This is the only company that does not allow you to use your chip (line) on another device. Terrible customer service. No compren ahí, tienen ofertas engañosas, no te dicen las condiciones y terminas perdiendo el dinero, si quieres cancelar al día siguiente solo te devuelven los tax. Esta es la única compañia q no te permite usar tu chip (linea) en otro equipo. Pesimo servicio al cliente.
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February 2021 by Rachel Kephart
Only one representative she was on a facetime call on the computer with her kids since when i first walked in until I was finsihed with my purchase. I needed to get an upgrade for my boyfriend he lost his phone she wouldnt do it without phone or him being there. Ok so then i wanted to just buy the phone but keep his number she wouldnt do that. But have done this at other locations. She had an attitude and was rude and not very helpful so fine i said just do a whole new phone and she rudley asked in your name? I guess if i have to lady. Then the whole time she is setting up the phone her kids that were still on call with her were screaming and crying. Why didnt she just hang up when she had a customer. That is very unprofessional and i wouldnt have even wrote this review had she nit been so rude.
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November 2020 by Yung Salva
They gave a broken phone that dont even it always says no sim card inserted
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June 2020 by Wendy Shelton
Owner very nice & knowledgeable
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November 2019 by Elaine Davis
I have always had great service from the people at this location and today Osmeris solved a problem that not even LG tech support were able to fix!!
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July 2019 by Jennifer Christian
Like Metro service but the store needs more staff
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May 2019 by Kelsey Jules
Best customer service anywhere everyone is very friendly and they take their time to help
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April 2019 by John C.
The staff at this location are very friendly, helpful and professional. Probably one of the best customer service experiences I've had in a long time. Dayana the store manager is very helpful and knowledgeable about the stores phones and services. I also noticed she greets every customer that comes into the store with a big smile. Great store!
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October 2018 by Monowara Rahman
The customer service in this store is horrible. There were 2 girls working. One if them named Kimberly was my representative. She wasn't really helpful. (For some reason) Unknown reason she told me that she has limited stock and she can't sell a sim to me. I was surprised. Who doesn't want to sell a sim or doesn't want to add another line to your business. She shouldn't be there, where she is. Bad employee choice from management. Not helpful at all.
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May 2017 by JDS:92 6ix.1.6ix
Love the company but very unsatisfied with the customer service provided by the people working on the day I happen to come in during my vacation.
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May 2017 by Annie Sims
Alright place to shop good prices.
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May 2017 by halah jadalla
There prices match the online prices, unlike other stores that play with there prices. They even helped me with connecting my device to my car
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May 2017 by katie lizeth
great customer service
