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July 2024 by Mike
For starters every time that I call here there is an issue. They always want to either put me on hold or pick the phone up and hang up when they do answer the phone. They don’t really want to answer questions. It’s like pulling teeth. Banker told me.
That I can go ahead and make this deposit and it’ll be available for today when that was not the case at all I’m giving this place one star because I have to if I could give it zero stars I would I recommend not banking with this company and I definitely recommend not going into this branch completely unprofessional And just all around hard to work with They literally gave me a check in a savings account But would not let me open a business account for some odd reason I received a letter in the mail with They cannot offer me a business account because the account was brand new. This makes no sense. I went to Chase and they made it very easy and convenient for me and help me out all the time I was able to get a check and savings account Business account I recommend going to them
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July 2024 by Stephanie L
Always quick and easy to deposit business checks here. Typically use the drive thru and never a problem.
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June 2024 by William Miller
Never have enough staff! The wait to get anything accomplished is beyond unacceptable!
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May 2024 by Derek Gibson
Besides their past history or doing customers dirty... I went in to cash a check from o. Of their customers and they wanted another ID in addition to my drivers license.... Nah, DON'T TROLL ME! Continued unacceptable behavior... Surprise surprise
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November 2023 by Guilherme Gauzzi
I had an outstanding experience at Wells Fargo, thanks Olivia exceptional customer service. She went above and beyond to assist me, making my visit truly exceptional. Highly recommended!
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November 2023 by Peter Antoniou
Called for 2.5 hours & never got a rep. Now i have to drive there because they say they have my debit card, but my debit visa card is in my wallet. Very strange. Oh well, they obviously need more staff. This experience has been unacceptable to say the least!Just awful!!
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October 2023 by qwerty
Foreign currency exchange at this wells fargo is roughly 5.5% fee by giving a dishonest rate. Other banks and foreign exchange is around 7% fee doing the same thing. Go here if you do not want to stress about money on your travels.
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August 2023 by Nikeita Passley
Incompetent and not worth the tears, frustration and anger you will experience at this location. First and foremost, no one will greet you unless you approach the teller counter so you’ll have to flag someone down if you need to talk with someone else. Secondly, hardly anyone is located at the open desks which makes it much harder to find someone to assist you and third, good luck getting anything resolved.The commercial banker is inexperienced in all things banking but very experienced in making things difficult and emotionally frustrating for you. My husband passed away June 2022 and I’d been trying to close his business accounts since Sept 2022. I had all the legal paperwork from the judge, death certificates - everything. Each time I went to close the accounts it took 1.5 hours minimum and we were unsuccessful. I decided to tackle one account at a time and again, the same process 1.5+ hours and unsuccessful. This happened three times back to back with the last time we had to cut it short because she had somewhere she had to be.I went back on 8/9/23, waiting 15 mins before I was able to flag someone down for them to tell me she should be done at 3:30pm. I had arrive around 2:50pm so I said no problem. She is so familiar with my face that her first comment was, “You’re here again? The account didn’t get closed? You’ll have to come back because I have another appointment at 4pm and we’ll need atleast 1.5 hours and you should make an appointment.” I went to my car frustrated, holding back tears only to see her getting in her car because apparently her 4pm appointment was not at the branch.I went to the Sunlake location and the account was closed and cashier check issued in less than 30 mins. How is that even possible? I’d have to say it has much to do with their competencies since the sunlake branch manager was able to get it done with zero issues.
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August 2023 by Nikeita Wynn
Incompetent and not worth the tears, frustration and anger you will experience at this location. First and foremost, no one will greet you unless you approach the teller counter so you’ll have to flag someone down if you need to talk with someone else. Secondly, hardly anyone is located at the open desks which makes it much harder to find someone to assist you and third, good luck getting anything resolved.The commercial banker is inexperienced in all things banking but very experienced in making things difficult and emotionally frustrating for you. My husband passed away June 2022 and I’d been trying to close his business accounts since Sept 2022. I had all the legal paperwork from the judge, death certificates - everything. Each time I went to close the accounts it took 1.5 hours minimum and we were unsuccessful. I decided to tackle one account at a time and again, the same process 1.5+ hours and unsuccessful. This happened three times back to back with the last time we had to cut it short because she had somewhere she had to be.I went back on 8/9/23, waiting 15 mins before I was able to flag someone down for them to tell me she should be done at 3:30pm. I had arrive around 2:50pm so I said no problem. She is so familiar with my face that her first comment was, “You’re here again? The account didn’t get closed? You’ll have to come back because I have another appointment at 4pm and we’ll need atleast 1.5 hours and you should make an appointment.” I went to my car frustrated, holding back tears only to see her getting in her car because apparently her 4pm appointment was not at the branch.I went to the Sunlake location and the account was closed and cashier check issued in less than 30 mins. How is that even possible? I’d have to say it has much to do with their competencies since the sunlake branch manager was able to get it done with zero issues.
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July 2023 by L Da
Can't reach anyone by phone
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July 2023 by M.E
If I could I would rate this branch a 0 due to the service me and my family received not a very invited branch…
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March 2023 by Asia
Thank you Stephanie Gilmore for helping me with all my business needs!
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December 2022 by Dawid Diamond
At 10:30 am, there is only one teller working behind the counter. Six customers are waiting in line.
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December 2022 by Katie Rathgeb
If I could give zero stars I would. We had an appointment to meet with someone over setting up a business loan. It was not easy scheduling the appointment. We finally got one for 3:30 (which was set the same day several hours in advance). They called us at 3:15 to cancel. We paid a babysitter just so we could attend this AND took time away from work. They were not very apologetic and didn't care when we said we would take our business elsewhere.
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November 2022 by Raquel Migueltorena
Took my daughter into the office to open up a checking account. We did not have an appointment and didn't wait long. Yuri was amazing. So sweet and friendly. She made my daughter's first banking experience a pleasant one.
