Pharmacies in Land O' Lakes, FL

“Been coming to AUM for years ,they are very compassionate to their customers and so professionally informative ,they call when scripts are ready , awesome pharmacy”

“I had some issues with my insurance on a life sustaining medication for a family member. Matt the pharmacist came to the counter and explained the issue. Then helped me find a coupon to offset my insurance. He was really helpful and went out of the way for us. You can see how busy this pharmacy has become with all the growth in the area. I was very appreciative that Matt stoped what he was doing to help!!!! He was also sure to review the med warnings with me and explained a lot about the medication. Thank you!”

“We moved last year and still drive out of our way to maintain our relationship with this particular pharmacy because they are so considerate and helpful.Big hugs, Collier Commons Publix Pharmacy ?”

“Just had the best experience in the photo department. Both of the employees that helped me figure out how to download my pictures and then to print them almost immediately were fantastic. Please don’t bite my head off, but I am horrible with names. So to the Indian woman and the young Asian guy… thank you so much, I just felt like you needed recognition for a great job.”

“Thank you Nina for helping me get my medication straightened out. Nina in the pharmacy took her time to explain things and then let me know what she “could” do to help.”

“I've been filling my prescriptions here for years. The turnaround time is typically good and I've never had an issue getting my medications filled. The customer service is outstanding if you run into any issues with the insurance company. Only negative thing is that this is not a 24 hour location.”

“This review is specifically about the pharmacy. I do not like the pharmacy I had to use in 2023 and previous years because it was in network with my child's secondary insurance. I prayed for the day when Walgreens would be in their network. On Jan 1, 2024, my dream came true. I began to transfer my child's prescriptions. Upon doing so, the secondary insurance would not work. I dropped off the first prescriptions on Jan. 16th. None of my child's medicine was in stock. I went into the store to give the pharmacy tech the new insurance information. I waited. On Jan. 24th, I followed up with a phone call. I know the pharmacy is busy and short-staffed, so I was prepared to be on hold for a bit. This time, my wait was not as long. The pharmacy manager, Tina, answered the phone. She was polite and calm. I explained the problem. She tried to resolve the problem and could not. She told me she was going to call the CORPORATE OFFICE for a solution and she would call me back. Twenty minutes later, true to her word, Tina called me back and stated not only did she contact the Walgreens corporate office, she had also contacted the Walgreens software help desk in an effort to get a resolution to the problem. However, nothing they tried worked. I thanked Tina and told her I would call my child's insurance to see if they could help from their end. Tina and I ended our call. While I was on the phone with my child's insurance company, the customer service rep stated that she did see claims for my child's medicine. I simultaneously signed into the Walgreens app to check the prescription status. Much to my surprise, the problem was FIXED! I thanked the customer service rep and told her that I was surprised Tina, the pharmacy manager had not called me to tell me. I ended the call with my child's insurance. I was about to dial the number for Walgreens Pharmacy and my phone rang. It was Tina calling a 2nd time. She told me the problem had been resolved and told me what to say to any other pharmacy staff if this issue occurs again. Tina kept thanking me for my patience. I kept thanking her for her diligence and professionalism. She could have easily said, "It's an insurance problem. YOU figure it out," and left me to my own vices. Instead, she stayed in this with me until she exhausted all measures and thankfully the problem was resolved. In these crazy times we live in, I hope that more of us would extend patience and grace to each other, especially for things beyond our control. I won't lie. It was aggravating having to wait extra days for my child's meds, but it was not Tina's fault or any of the staff member's faults for the issue. Being angry at them would have been misplaced aggression. Instead, Tina and I ended our phone conversation on a good note and we both got a chance to smile. Thank you, Tina and thank you Walgreens for being my preferred pharmacy for over 25 years. Signed, your Land O' Lakes neighbor, Dee”