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8AM - 6:30PM
13553 FL-54, Odessa
Mailbox Centers
“I had an excellent experience at the UPS store thanks to Catalina. She was very kind, professional and efficient. She helped me print my documents, fill out the envelope and send everything quickly and smoothly. Great customer service overall! I highly recommend this location! :)”
“This UPS location has repeatedly exceeded my expectations. I am a “frequent shipper” visiting sometimes 3 times in a week. The manager is amazing, whether it’s a shipping, printing, boxing, she knows her stuff. The prices are fair, the service is quick (and always with a smile), and the staff are consistently friendly and professional. I would drive out of my way to use them (and many times have) because I trust the service I will get.”
“If you ever need help with a lost shipment…
I had an amazing experience at this UPS Store today. A very kind young lady (I believe she might be Korean) helped me immediately and connected me with the store manager over the phone.
The manager explained everything in detail and told me exactly what to do about my lost phone shipment. Thanks to his guidance, I was able to contact T-Mobile and finally resolve the situation.
I am extremely grateful for their patience, professionalism, and clear instructions. They truly went above and beyond to help me.
With gratitude,
Neve”
“My go-to UPS Store?. The entire staff is always pleasant (that comes from the top down - great management!) even when they are super busy. If they don't know something, they will go find the info. I have complete trust in this store to pack things appropriately and ship as promised. They have always come through.”
“This store is fantastic! Everyone is so friendly and helpful. Someone previously said that there were stray dogs running around and jumping on small children. NOT TRUE!! Those dogs are so well behaved and NOT aggressive at all! Shame on you for saying that!! Mel takes such wonderful care of her dogs!! Do you honestly think she would bring her dogs in if they jumped? NOT!!!”
“Recommend you call first to confirm they are open. Small convenient place that's way less stressful than a big post office, but they have been reducing hours and have closed early on times I have gone there which was disappointing. Per other reviews it looks the owner helps out vets and others in the local community which is commendable.”
“Love the convenience of having this store so close. It’s a busy place! One associate in particular, Ky is always extremely friendly, polite and helpful. Hope he never leaves!”
8:30AM - 3PM
7853 Gunn Hwy, Tampa
Mailbox Centers
“Jake O and Andre were very attentive and friendly. They helped me figure out the best way to send the package I was mailing. They just took a personal interest which was very helpful.”
“Printing Specialist, Carla, provided great service in printing my postcards. She was informative in advising me how she needed the image to be sent to her and the size of the font that would work best. The results were exactly what I was looking for.”
“Great customer service!! The manager at this location Brenda is supper helpful. People who give them bad reviews are upset that they don’t know how to read instructions and have to pay for their mistakes. Lovely team I rather come to this location than to other locations with terrible customer service.”
8:30AM - 7PM
218 E Bearss Ave, Tampa
Mailbox Centers
“Excellent customer service despite busy Saturday morning.with only only one service representative. She handles many customers with polite and friendly service.”
“I entered the Northdale UPS Thurs 12/11with reservations. I seldom mail packages other than at Christmas. Last year was Omaha Steaks...easy. This year, situations changed. I would be buying, wrapping, packing, and shipping. I am disabled, so I panicked. I knew USPS would be more complicated and expensive. I talked myself into using this UPS as it was a few blocks away from the Bob Sierra Y after my morning warm-up. I would have them do the packing, especially with one item being liquid and the bigger box going to CA. I told myself that the stress relief alone made it worth it...a Christmas present to myself. At 8:30 when they opened, the door was opened for me by a smiling young man...later learned his name was Shelton. I followed him to the main counter and we discussed what I was working with. I let a few others ahead of me as I was not in a hurry. Shelton professionally packed my items to secure them...I watched him as he certainly knew what he was doing. While, yes, them packing using their materials is more costly, I still knew it was going to be cheaper than USPS and, oh by the way, AARP offers a disc on the materials. Also, when they do it with their materials, there is a higher level of insurance. Shelton finished up, I paid him, thanked him, and said I would be in Monday, today, with one more package. My confidence built by today, I had found a good box, packed my items, but left it open. When I went to the store, Shelton wasn't in yet, but I was greated with another welcoming smile...this time by Kristy. I told her about Thursday, she proceeded to check my work, made a few minor adjustments. Kristy closed out my package and rang me up. Yes, I have written a book, but I feel that having experienced the service by Shelton and Kristy, this UPS location in Northdale is now my go-to package center. Thank you!!”
“Susan’s exceptional service has left a profound impact on me. Her dedication and commitment to customer satisfaction have reignited my faith in the positive trajectory of customer service trends.”
“had a smooth and hassle-free return drop-off experience at UPS. The staff was friendly, efficient, and made the process quick and easy. I was in and out in just a few minutes, and I received my return confirmation promptly. Definitely a 10 out of 10 service—highly recommend!”
“Always Positive & Professional Assistance here. Walk in with my Returns , Packages, Ready & Sealed/Taped (if not they have Tape for Purchase ? which is convenient) , Scan & Go ✅ nothing Difficult. ? TY All”
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“I absolutely love this UPS all the Reps are always warm & friendly. It can be completely packed and they always have a friendly & welcoming atmosphere.
They take the time to explain things to you not just trying to get you to hurry. They help you look for things if you mistakenly mislabel or package something incorrectly.
The workers here at this UPS store are the definition just plain & simple good people. Without motives and not looking for anything in return.”