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August 2024 by Kristine Esparza
Extremely Disappointing Experience at Woof Gang LWR - Poor Communication and Negligence
I visited Woof Gang LWR for a full groom appointment for my puppy in July, following a pleasant first visit. Unfortunately, the second visit turned out to be a nightmare. After dropping off my puppy in the morning, I was informed hours later about a personnel issue causing delays. Despite showing up at 3pm as advised, I had to wait almost another hour for my puppy to be ready.
Upon bringing my puppy home, I noticed she was exhausted, which was expected, but my concern escalated when I found her shaking in pain. Examining her stomach near her back legs revealed raw, chaffed, and slightly bleeding areas. Distressed, I immediately contacted the store, left a message for the owner, sent pictures via email, and reached out to the corporate office on social media. The next day, I took my puppy to the vet for treatment, receiving antiseptic for her wounds.
Despite the traumatic experience, the owner simply offered balms for the wounds, which I declined, and corporate failed to follow up, leaving me feeling disregarded. Furthermore, the promised future credit on my account did not cover the groom or reimburse the vet expenses.
I was deeply upset by the lack of communication regarding staffing issues, the excessive wait time, the neglect in addressing my puppy's injuries upon pickup, and the overall disregard for customer satisfaction displayed by the corporate office's lack of response. My trust in Woof Gang has been shattered, and I urge caution to anyone considering their services.
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July 2024 by Adrienne Teitelbaum
Love Woof Gang Bakery!! Such a sweet owner! Very helpful lots to choose from!! She made our 3 year old Cavalier Timmy feel at home on his birthday!
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July 2024 by Tina Rose
I'm so upset right now. I've been taking my 12+ yo Goldendoodle to this location since we moved here in Aug. 2023. The first few times I was extremely satisfied with the communication, the staff, the store and his grooming....despite the high cost, I felt it was worth it. About 6 months ago things started going downhill with the communication, the length of his visits and the price increasing each time. Today was the final straw. 6 wks ago, he had an appt for a full groom, but ended up with a "mini groom" because of staffing issues. His hair grows fast and he gets very hot. When I booked todays appt, I specifically asked for a shorter "summer cut" with his groom. I said leave the paws, tail and head like usual. I asked for anal glands but not teethbrushing. He was dropped of at 10 AM for his appt. At 4:20 I still hadn't received a call. When I called to see if he was ready, I was told not til 5:30. Said they were short staffed. I showed up at 6:00 and he still was NOT ready. They said he had a full groom, anal glands and teethbrushing. I reminded them that I didn't want the teeth, so she said she deducted it, but charged me $25 because he was matted (because he didn't get a full groom last time). After paying $205 plus tip (so NOT deserved), he still wasn't ready at 6:20. I was given the option to take him home and bring him back the next day to finish! I said this was unacceptable and she couldn't even tell me how much longer it would be. She went back to check with the groomer who said she was finishing up and made the excuse that my dog was tired and wouldn't stand up, making it more difficult--Well he's a 12 yo 90 lb goldendoodle who had been there for 8+ hours already! I had to leave and my son was on his way to pick him up. I got a call that he was ready at 6:51!!! My son was just arriving. When they got home my dog looked horrible! He was shaved (not cut short) over his whole body except his tail. His paws looked raw and sore. They told my son he might be a little sore tomorrow--that never happened before! Since we've been home, its obvious that the dog is in pain. He will not sit for longer than 30 sec. He has had the dry heaves trying to vomit. He drank a ton of water (normal after a groom), but he hasn't eaten any dinner and he's breathing heavily and won't put any weight on his front right paw that looks crooked. He was a perfectly healthy dog this morning and everyone commented that he doesn't look or act like an old dog. My son and I are crying to see our baby in obvious pain and discomfort. We will be going to the vet tomorrow to see what is wrong. Although I felt bad for the front desk employee, she couldn't give me any answers about when my dog would be ready. She went back to take a picture of him to show me. His hair had not even been cut yet at 6:15 and I was frustrated that they didn't understand that I wanted a short cut. When I left without my dog and said I didn't want to pay that exorbitant fee for half a groom and have to come back the next day, she seemed frustrated. When I saw the hack job my dog came home with, I felt like they were punishing me for being upset with the 8+ hours my poor dog was there. She told me that he wasn't started until 3 PM!!!! FOR A 10 AM APPT!!!!!
I left a voicemail on their phone (crying)....let's see if I get a call back. But I will never go back again and I'm so sad that I gave them more chances after the last 3 grooms
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June 2024 by James Delyanis
Christine (groomer) after doing a bad job and hurting my boy,she had the nerve to post ,I was a scammed and my dog was a obese Mutt. He is a golden doodle and has better papers then her. She told me I should pay her because she need 2 bad braces and pain meds. The owner must agree with this kind of treatment to her customers. The owner said Christine was so upset, so she makes excuses for her inept employees
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June 2024 by Diane Delyanis
The groomer Christine should not be doing Dogs,cats or any animal. She is so bad . I paid 180.00 for a grooming that sent me to the vet. Then she had the nerve to tell me I am a scammer .
Said my golden doddle was an obese Mutt! If you love your pet Do not go there. The owner doesn’t care.
She was not upset at all, since you refuse to call me and get the full story. She told me I was a scammer that just did this to get my money back , also that “My obese MUtt” her exact words, caused her back pain needing meds and two back braces, not one but two. I will not be the only one you have problems with if you continue to have her work on you clients.
She also said I should send her money for her pain and anxiety. This is not a job for her.
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June 2024 by Ron Sar
Great job today. Thank you :)
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May 2024 by Sadaf abadi
Very friendly and nice staff. They gave me last minute appointment and they were very nice about it. My fluff ball was pretty clean when I picked her up.
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April 2024 by TMH Boom
Awesome staff. Fantastic dog treats. Lauren, the owner, is amazing and always present. Remembers Wrinkles every time!!
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April 2024 by Sherrie Sartore
Danielle listened to what I wanted for my Pomeranian and gave her the best cut she has had in years. Will definitely use her again.
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April 2024 by Rana Tierney
Had my first experience at Woof Gang today and they did such an amazing job!! My schnoodle Louie was so happy (and not anxious like he usually is ). They did such a beautiful job grooming him and the owner is the sweetest !!!
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March 2024 by Jacqueline “Sweet little soul” Nichole
I’ve been going here for a while now, and I can’t say enough about how wonderful everyone is! My pups have very sensitive skin and they always come back smelling amazing and in such good moods! I absolutely love everyone who works here and I will continue to bring my pups here forever!
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March 2024 by Iris Kraft
Very caring and skilled with what they do.
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March 2024 by David Feinberg
These guys always do a great job. Our pooches love it there.
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February 2024 by judy defusco
This was a meant to be Day for my Little Boy James! i was needing my Dog groomed , he had some health issues and I was bathing and trimming weekly! He truly needed to be done professionally! I I called in the Morning and it just so happened they were available that
Afternoon! I was totally impressed with the Manager Maddison
And Lori too! My James was Groomed by Kaitlyn! I can’t explain how grateful I was when I went to pick up James! I was overwhelmed how Beautiful he Looked! She took extra care of him knowing it was his first time there and he had been threw so much with a health issue! She gave him Love and Care to our Little Boy! So Thankful , it was meant to be! I just called to schedule him
Again ahead of time to be sure Kaitlyn would be available! Thank you again for the amazing experience I had with the Staff and with Kaitlyn! May the Lord continue to bless them for their caring Hearts! ♥️???♥️
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January 2024 by nicole christine
I’m so picky about my doodle’s cut and they do a perfect job every time!!! the best!! The sweetest staff too! ? A++
