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November 2024 by Mary Stetson
I have had a Dog Perfect membership ($179) since July 2024, mainly to get the 20% discount on grooming services. Since joining, I have been to all 3 of the Dog Perfect stores for grooming, baths, nail cuts, etc. since joining. The number of people working in the grooming services department have varied and the quality of the grooming services have varied from one person doing a full groom to two people.
The ability of Dog Perfect to maintain enough "full groomers" has been a problem, with all 3 admitting to having "problems hiring a groomer" which resulted in scarce availability when I've had to supplement with other grooming places. This was a problem for me, and I contemplated canceling my membership, but I did not.
My most recent experience at the Dog Perfect store in The Landings, was bad enough for me to write this review. I scheduled a full groom a month ahead of time with a Dog Perfect package addition ($150 total with the 20% discount) on 11/04/2024. My Golden Retriever and I arrived and I was greeted by a frazzled groomer running back and forth from the Grooming Counter back to where a few dogs were barking loudly. I waited a few minutes for the groomer to take my dog to be taken back to join the barking dogs, and the groomer apologized for the brief wait saying, "I'm the only person working back here." She then informed me it would take "4 hours" for my dog to be finished, because "I'm the only one here, and I will work on all of the dogs by rotating them"). Hearing the barking dogs banging on the sides of whatever contained them, I nervously watched my dog (who rarely barks) be taken back to join the dogs waiting, while staring at me as if staring in headlights.
As I drove away, I had regret that I accepted 4 hours in a kennel for my dog; she is not kenneled at home. Then, I felt let down that I was not notified that my dog's grooming services would take 4 hours, most of that time cooped up in a kennel, giving me a chance to cancel.
When I picked up my dog 4 hours later, my dog bolted out of the exit gate and when I touched her head, it was very wet. So wet, I asked if she spilled something on herself. The groomer explained that Lady would not allow her to touch, to clean, or to dry her ears. I felt puzzled, because in the past 3 years I have owned her, I never had one groomer tell me that she refused any grooming service. The groomer advised me to take my dog to the Vet. I took a sniff of each ear and smelled nothing abnormal. Hum ...
I quickly got my dog out of the store and it was apparent my dog had not urinated in the last 5 hours watching her dart toward the grass. When I got home, I noticed that it didn't look like my dog just had a full groom. I realized that none of the hair on her neck, sides, and tail had been touched with a buzzer or scissors. Her paws barely looked trimmed, and the paw pads were maybe 50% completed. The "sanitary trim" at her rear was not done. The hair that was cut on the back of her legs were partially completed, one side shorter than the other. I highly doubt that my dog was brushed out much, because of the amount of hair in the rake brush was too much to be post one hour from a full groom.
As I contemplated to return to the store and allow the staff to inspect my dog, and get another 4 hours to get it right quite possibly with a groomer working by herself while juggling multiple dogs, I thought not. Just this exercise to memorialize what I submitted my dog to made me nauseated enough. Fool me once...I think not.
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October 2024 by Abby Aguilar
Could be more friendlier
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October 2024 by Bogden Boner
I had an awful experience with “Amanda” not only was she rude and unhelpful, she would intermittently complain about her personal issues. All I wanted was some dog food! Will never be back!
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August 2024 by scott preston
This is our favorite local pet store. Great selection, fair prices and a buy 10 bags get one free program. They also have a membership program.
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August 2024 by Charlene Fumando
Amanda is outstanding!! She gives our Sheltie “CiCi” an exceptional grooming experience!!
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July 2024 by Kylie Sunderman
Caine was very helpful and knowledgeable about the brands they carry and helped me pick out a new food for my pup with food allergies!
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June 2024 by Steve Van Leeuwen
To all the people who shop with DogPerfect by proud! To all the potential customers... buy from them! This company who not only takes great care of domestic pets also supports natures pets! Wildlife, Inc. (of which I volunteer) rescued 3700 animals in 2023 and we have few funds. DogPerfect donates foods for us to feed the hungry, owls, hawks, fawns, coyotes, etc. who are brought in hurt. Thank you all for all you do.
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June 2024 by stuart hartley
Terrific assistance and service from all. Great selection of products.
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May 2024 by Amy Colter
Great place to pamper your pooch! Store is laid out nicely and easy to navigate. Staff is wonderful and Dana rocks!!! Discussing your dog's nutrition with Kyle is an absolute must. His knowledge is truly incredible & impressive. Us nutritionists can get and keep your dog healthy, while your typical vet can't, as sadly....they were taught absolutely nothing about it in veterinary school. Kibble is processed garbage that contains "AGES" advanced glycation end products, which have absolutely been proven to cause cancer. Kibble was "invented in 1956 from waste products", think about that!!!
Watch the documentary 'PET FOOLED' to learn the truths and facts about the pet food industry. EDUCATE THYSELF!
ADVOCATE FOR YOUR PETS!
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May 2024 by Jo
Staff is knowledgeable and very helpful
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May 2024 by Donna Jean Feathers
Fabulous grooming. I love the nail grinding option instead of just a nail clipping. Knowledgeable staff all around.
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May 2024 by Bud
Outstanding Dog store. Staff is very knowledgeable
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May 2024 by Ellen Richless
My pup Jasper and I have been visiting the different Dog Perfect locations weekly for three years and have always experienced excellent customer service and kind attention and treats for Jasper! We are happy with the top quality food, treats and products. This will always be our go to store.
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May 2024 by Casey Hennessy
Amazing store. Great selection of quality dog food and treats. Adorable toys. Fantastic team that works here.
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May 2024 by Eliana DJ
We love our local dog perfect! Our pup loves the chews from there. Staff is friendly and very helpful.
