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July 2024 by Sisipio Hamilton
When trying to contact AAA in Lakewood Ranch it's impossible to speak with a human. Their menu doesn't include any option for "other questions".
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June 2024 by William Roth
This place is the worst. Run away. They lied to me three times today about help with roadside assistance. I waited 4 hours and no one ever came to help me. I’m leaving AAA tomorrow and cancelling my membership. No one there cares about their customers.
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April 2024 by Holly G.
When I called she said i have to go on line and look up all the information I wanted in line .. then what does she get paid to do. Then proceeded to tell me she doesn't have the experience to help me at all. Terrible phone skills and unprofessional
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February 2024 by Nicholas “Nick” Cavis
Now on the bundle package and saving more: Friendly, and very knowledgeable so quick and accurate. Wow! Hats off!
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February 2024 by Sandy Nicholls
I have called and left 3 messages to go over my account . Kelly called me back saying she would call me back to go over my account that was 2 weeks ago. I guess they do not want to continue my business .
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December 2023 by william mason
Travel agent was very helpful
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December 2023 by James eberstein
In and out with my new international drivers license in no time. Friendly staff.
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November 2023 by Gordon Sweezy
Very friendly, helpful service. This was one of the best AAA service centers i have visited.
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November 2023 by Ann Marie Catania
Recently needed an international driving permit. Their process was easy, quick, and reasonably priced. Highly recommend this location.
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October 2023 by Ann Marie Lewis
Recently needed an international driving permit. Their process was easy, quick, and reasonably priced. Highly recommend this location.
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October 2023 by Joshua Boisvert
Over 4 hours wait for road side assistance. Rude operator who hung up on me and another that told me a dispatcher would give me a call right back... which they never did. What is the point of AAA?
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August 2023 by Sandra Larson
Staff are very accommodating. Gave a 4 because tour books are not longer available. Online availability only. The online format is not the best option for me.
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August 2023 by Jessica Nehrboss
The lady was super helpful and super kind!
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August 2023 by Stacy Cummings
This was the worst experience that I have had with auto insurance. I do not recommend that anyone use any AAA offices in Manatee County because no one could help me. AAA cancelled my policy, and did not appropriately reach out to me. My agent that I had worked with left the branch and my paperwork was incomplete. This was not my fault. When I realized my policy was canceled, I called the office, and the woman, Pilar, requested $350 to reinstate my policy. After paying, the agent, Pilar, said she needed management approval to reinstate my policy? I kept calling and emailing for a week. Pilar was MIA and didn’t return my calls. After almost one week, the agent reached out stating that she needed a $667 payment to make my policy active when she had collected over $350 from me. I then switched to Geico. Suddenly, the branch manager called me.I am waiting to be paid back for $350. Such horrible customer service! Stay away!!!
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August 2023 by gaurav dhamsania
Went for insurance, they used to be reasonable, but I guess that they are no longer interested in doing business in Florida, so they quote high rates now.
