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December 2023 by Aaron B.
Above average Walmart. Always in possession of what we need. Respectful staff. Great produce selection. Very clean. Always busy and full but that's because it's a great place to go!
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January 2023 by Lauryn Ubersky
What are the Walmart money center hours of operation? There is hardly any employee at North of 98 Walmart, employee is on break and or smoke break.
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January 2023 by John B.
Walmart will gladly take your money anytime but flat out refuses to take returns. My wife and I drove 20 minutes to Walmart to return an item Friday night. We walked in 10 minutes after 8 to return an item. Unbeknownst to us, they stop customer service at 8pm. The lights were off and no one would help us. One lady did try to find a manager but then another lady came up and flat out told us sorry, come back tomorrow at 7am.Insane that Walmart would be open for business but refuse to serve all customers needs. We never really go to Walmart but this is just another example of why I will avoid this place. The customer should be 1st. I don't even want to go in to return this item but I want my money back. I definitely won't be returning to this Lakeland location.
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December 2022 by Cheryl A.
Seriously, what is wrong with this Walmart? We've had horrible experiences trying to shop there! Is it Management & lack of training or accountability??!! We tried to do a pick-up order for some groceries & some other items, ...we checked-in, waited, watched people come & go. Almost 30 min goes by ....we called the # on the Pick-up sign & it just goes to voicemail (mailbox full). Then called the main store# ....nobody answers there either. So then someone finally comes over & checks us in again..... still nothing .....30 more min goes by & somebody else comes to check us in for the 3rd time!! And then this girl starts freaking out....literally hitting her iPad, saying it wasn't responding?? So finally after waiting over 90 minutes....we finally get the groceries & other items brought to the car. Ridiculous! So then....we try to order photo Christmas cards to pick up... My husband goes to pick the order up....and came back home. No envelopes included.... so back to the store to get the envelopes... it took 3 different people to find the envelopes....everyone was getting irritated that they even had to look for envelopes. So one guy looks up our order, counts out envelopes & then hands then to my husband. We thought the guy had counted the "correct" number of envelopes (since he looked up the order).... but no....my husband gets home & we start stuffing the photo cards into envelopes...and we were shorted by 30 envelopes!!... So now BACK to this store again....for More envelopes. WHY Is it SO HARD to get the order right?? to be competent enough to count, or competent enough to simply DO YOUR JOB!!??! IF you don't want to work, then quit, and stay home! But keep your foul attitudes away from the store. Get a job that you like doing, so you don't have to take it out on the customers. And to Management... Please hire people that can count, and that want to be efficient...and if you can't find people like that....then GET THEM THE RIGHT TRAINING so they can do a decent job! This is beyond ridiculous & absolutely NO excuse!! I've never experienced anything like this before at any other Walmart. Horrible Customer Service!!
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November 2022 by Nota R.
Chronically, understaffed and understocked. Every time I go in there early in the morning, the shelves are half empty and produce section is lacking anything fresh. Mind you this is around 8 AM, so they should've restocked by this time. Apparently when the store closes at 10 PM or thereabouts, the staff must just vacate the premises, and not bother restocking anything.In addition, I am expected to check out on my own because they have one lone cashier and eight or nine empty cash registers just sitting there.And what should happen if you get an item with a barcode that's torn or unreadable? Well, I guess that's just your tough luck, because one day that happened to me and I showed the person standing near the self checkouts, she took one look at it, and threw it in a bin to be returned. Did not offer to let me go get another or for someone to go get one for me.This is why I switched mainly to Amazon.
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August 2022 by Ken R.
Upon exiting the store my friend was approached just outside the doors and told to leave the property. I witnessed the entire incident. When asked why because in all actuality I thought this must be a joke, I was told that he had to leave because he had asked one of the girls inside where she stayed. In my astonishment, I questioned the validity of her statement and was told the police would be called if he did not leave immediately. How is this worthy of being told to leave at risk of police involvement even if indeed he had asked anyone who worked there where they live? No evidence or testimony was presented and we are left to wonder if we can safely shop at this location again without harassment or threat. Weird!
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July 2022 by Mary Beth H.
I was looking for an item and asked a Walmart employee, who was wearing a Walmart uniform for assistance and she told me she didn't work there, although she had on the uniform. The second person I asked told me that she did not speak any English. I asked the manager about it and she said all employees speak English. Clearly these two employees were lying to me. This is by far the worst store I have ever been in. Horrible.
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March 2022 by Mark W.
This is by far the worst Walmart I've ever been in. The best hope Walmart corporate could have for salvaging this crap hole is to gut it and turn it into a manure factory. The staff is utterly miserable unless you're considering the moron stock people drag racing the handicap electric buggies. That was on a different occasion however, one of many I have written off. On this lovely date I was attempting to return an item at 7:50pm to customer service which closes at 8:00pm and found all of the lights off. There was what appeared to be a "team lead" (what a joke, if this is leadership Walmart is done for) in the form of a rather robust latina female who informed me they were closed and to come back tomorrow. I asked what TIME they closed and she repeated "we are closed". I asked again WHAT TIME does customer service close to which she blatantly lied and said 7:45pm. Needless to say I left the store and called corporate customer service. I guess we'll see how that goes but I was planning to exchange this item. Now I'm returning and buying on Amazon and I'll never be back. I also decided to pay for two Amazon Prime memberships for a year for two friends or family members so they don't have to come here again either. Good job Walmart! Your managerial choices will have you defunct like K-Mart inside 20 years.
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January 2022 by David R.
Melissa that works in the Customer Service department is Awesome! She has to be the nicest customer service person I have ever met. Professional,friendly,and very intelligent! Walmart corporate needs to recognize Melissa for being so outstanding! Hey Walmart...You hit the gold mine when you hired Melissa.Store - 3501 Florida Ave S, Lakeland, FL 33803Supercenter #779
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October 2021 by Jadon F.
This Walmart is absolutely awful! The store is dirty and the workers are so extremely unfriendly. I was waiting outside of the store to get picked up by an Uber and a Walmart worker approached me and told me she was on the phone with the police and if I didn't leave she would have them arrest me just for standing outside on one of the medians in the parking lot! So rude and so terrible I will never go here again!
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May 2021 by Bradley L.
This is a Walmart. We all know what to expect at a Walmart. The one thing this great about Walmart in a town where most things close at 10pm is that it is 24 hours.When you're craving a slice of pizza but can't get anything fresh walmart will always be able to deliver a frozen pie. We stopped in and quickly grabbed a "fresh" pizza and get home. The Walmart brand pizza had generally really good toppings but the crust was lacking. While we were inside the team was actively restocking shelves but from the look of some of the aisles it was like a tornado came through. No break and bake cookies that night.
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January 2021 by Einezre Jones
How is the money center closed at 6pm.....