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November 2023 by W J
Long wait but I did not have an appointment. I needed to shop so I didn’t mind the wait. So my advice is to make an appointment.
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October 2023 by Rick Bracewell
Would you ever get a chance to go to this place? I would really recommend it take the whole family and sl.What to see?
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September 2023 by Reynerio Almonte
Went there for an oil change and was turned down because I didn't have an appointment even though they weren't helping anyone. The bays were empty. They told me to call to make an appointment because no availability for that day. I called 10 times and no one answered in a span of an hour. Maybe hire someone to answer phones if you want appointments to be made.
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September 2023 by Graydon Smith
It can be a process checking in and cashing out. The employees at this location a super friendly and quite knowledgeable. A bonus is they will vacuum your floor mats. I recommend making an appointment.
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August 2023 by John Day
Had an appointment to get a leaking tire looked at (1pm)Pulled up 3 min. Early. Mike strolled up and addressed me promptly. Told him of my appointment he has me pull right up to the bay. He got on the ground had me slowly back up. He did not see anything, so he wet my valve stem and still did not see a problem. He gave me a ticket. 30 min later I got a message saying they just started my truck. 15. Min. After that I kid came to me. Wanted to show me my tire. Leak at the rim. Kid said it might rip the bead if he tried to take it off the rim. Asked me if I just wanted to buy a new tire. In my 58 years on this planet, I've never heard of anyone ever ripping a bead taking a tire off. So I decided to risk it and told him go ahead. Guess what. I'm not the first one that I've heard of!Idiots they have working there!!!(Mike was great) (Michael on the inside was good to) explained the texting procedure.1:35 min tire leak repair - with an appointment!!!! Ridiculous.
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August 2023 by Chispy Dejesus
I had a 12:00 pm appointment to install 4 tires and I had to wait 6 hrs in the auto dept for My car. Really bad serviceService: Tires
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August 2023 by Michael Picozzi
A bunch of idiots work at that auto parts store in Lakeland love the tires but went through hell trying to get these put on my truck right
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June 2023 by Dustin Mitchell
I have mixed feelings about this auto center. Made a tire appointment for 2 front tires(they only had 3 in stock) and the experience was fantastic. Got to the appointment on time and it was done in just over an hour. Fast forward a week, we’re about to drive out of state on vacation two day later and my back tire is low. Not a big deal, I’ll put a plug in it. Took the tire off and found a bubble in the sidewall. Luckily got an appointment the morning we wanted to leave. Next day my appointment gets canceled at 5pm due to tires not being in stock. No chance to buy different tires or anything. Now I have to find a different tire shop to do it asap so we can go on our trip.
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June 2023 by MIRANDA BYERS
If I could rank a zero I would. It states online the Auto Care center closes at 7:00 p.m. I sent my husband who has had a massive heart attack and quadruple bypass surgery to get a tire patched and these incompetent employees tell him that they can't do it because it is too close to closing time and it's a staple and the holes are too close together to be patched. My husband came home to find that it was a nail bent over and he had to fix it on his own. I tried to contact to discuss this issue and no one answered in the Auto Care center and the main store's phone hangs up on you! We will never be back to this location!
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June 2023 by Jess Vallejo
I got an oil change, it was done quick & the techs were very courteous & efficient. But I wanted my fluids checked & topped off but they said they don't do that that's why I only gave 3 stars.
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April 2023 by Stacey Greaux
I was the first appointment of the day (7am tire service 4 brand new tires) did not get out until after 10am was not happy... if I am your 1st appointment of the day and you checked me in at 7:13am what would be the hold up?
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April 2023 by Stuart Caudill
Won’t take your vehicle without an appointment for an oil change but never answer the phone for an appointment. The techs in the service area literally laugh at the questions when you ask why nobody answers the phone.
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March 2023 by mibembepr
Trusted them to check all they said they would and had checked and corrected but sadly they failed to check the all important TIRES and RADIATOR WATER level! Thus compromising our family safety on the road. I wrote, chatted and reported this issue but never heard back from them. My trust in them is gone. I would never recommend them if you want to save your life or car.
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March 2023 by Whitaker
Had to make an appointment and wait a week, but when it was my day for my appointment, they got me in and out, quick!
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January 2023 by Donna Martin
I am very pleased With the work they did on my car The technicians are very nice