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January 2024 by Shanna Debusk
Not something I will be going to all the time
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January 2024 by Michelle S
Store was not busy just young boys there talking to associates my husband and I never got asked if we needed help which we did but just kept looking to try to find sizes we wanted ... Needless to say we walked out without purchasing anything because the customer service was just not there.. I never been in a Victoria Secret where you were not greeted and told if u need anything let us know or is there something your looking for That I could help you with... I have no desire to come back to his store . They lost out on what could of been a good sale..Guess the young boys were more Important ?
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January 2024 by Mariela Duque
I went there to do a return from an online purchase the employee was more willing than the manager to help me with the return the manager immediately brushed me off and told me it would be easier for me to return online
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November 2023 by Serena Suarez
A young lady named Hannah helped me.She was very helpful and friendly!
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July 2023 by EH Chan
The girl she wearing the glasses she is very rude. She should treat people with respect.
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June 2023 by Jeanette Ramirez
Victoria Secret LAKESIDE VILLAGELakeland, FLThe Service is Not as I remember it. I've been shopping at Victoria Secret for the last 30years and I remember when they would greet you with a Smile and when you were going to cash out they would bag all of your Items One by One. WHAT HAPPENED to Integrity and Respect?LONG STORY SHORT.I was just NEXT ON LINE The attendant got a BIG BAG threw everything in there and after My total was devowe $320.00 Later in 2 minutes. I looked up at the cashier attendant and took my cardSlid it and waited for the receipt. I looked at her again and I'm thinking at any Moment she will begin to bag my items One by One...Nope She grabbed them all at the Same Time And stuffed everything in the bag and threw the $80.00 cologne for my husband into the bag. I was in shock ?At this point I was so upset at her Service that I GRABBED 2 Sheets Papers That were at her right hand reach and said to HER...."Let me COVER my items as I need to do additional shopping and I don't want people all in my Bag of UNDERWEAR". I AM DONE. VICTORIA SECRET At Lakeside Village in Lakeland Florida will Never see me again.The NERVE of these New Young Women of This New Generation that Do Not Have Integrity nor Respect for Customers. They Need training how to be polite and Respectful and REMEMBER That the reason They have a Job is Because of Us Customers.
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June 2023 by Ashley Jordan
There's always help in every corner of the store. I enjoy shopping here. Friendly staff and reasonable prices.
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May 2023 by Vanessa Galindo
I love shopping here. The girls are always super helpful and in a good mood. Thank VS team!!
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April 2023 by Adriana Fasano
I’m not one who usually posts reviews, but I feel compelled to today. I went in on a Tuesday afternoon, and it was definitely not busy. The girl in the store didn’t so much as LOOK in my direction when I walked in, let alone greet me. I was never asked if I needed help, which is an unusual occurrence. I was standing outside of the dressing room waiting for a room for several minutes, which is usually okay, I’m an adult and can wait when the situation calls for it. However, these 2 girls were standing 12-15 feet away from me, and just continuing folding the merchandise. I’m fairly certain they could both see me out of their peripheral vision, but I digress. I ended up having to ask for a dressing room, which, again, I’m fully capable of doing, but it’s frustrating under these circumstances. Finally, I’m standing at the normal check out counter on the VS side, for around 5 minutes. Literally at least two employees full on walked past me, completely able to see I was waiting to check out, and walked back to the store room, I assume. It was only when one girl decided to acknowledge my presence and asked if I needed to check out, to which I replied that I did. She stated that they were only doing check outs at the “Pink side”. Like, I’m not a mind reader and I have no idea how I was supposed to have known that. I go to check out, and the employee ringing people up was no upgrade from anyone else I’d encountered. She looked unkempt at best. Look, I’m of the mindset where I don’t love to judge peoples appearances, but let’s face it. 10 years ago, going to Victoria’s Secret used to be an enjoyable experience. You were met with beautiful items, a luxurious environment and employees that looked put together and tasteful. Being beautiful had nothing to do with it. Looks like the company has really let their standards fall. I really don’t think I’ll be likely to return to this store. Not a great experience.
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February 2023 by Ashley B
Predatory pricing. Almost everything that was marked clearance wasn’t actually clearance on what I’m assuming would be one of their busiest days of the year, Valentine’s Day. They did not offer to give you the sale price even though the tags were marked through with red and they were on the clearance rack. Wasted about an hour of my life trying stuff on only to find out the prices were not correct and was told “you can still buy them for full price.” No thanks. I’ll go to target and get the same thing for $20 instead of $100. This VS should have went out of business a long time ago.
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February 2023 by John Meyer
My wife loves it, I go for her wish they had a area for the waiting husbands to go sit down it feels creepy to touch anything
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December 2022 by Michael Coats
The staff are all very helpful. I get overwhelmed by the choices and the staff helped me find some nice gifts for my wife.
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December 2022 by Jacque Plk
Love this place. Daughter bought me panties for my birthday.. my choice. My sister was stating they probably didn’t have her size in bras and immediately an assistant talked to her and measured her. She can order her size online. Very helpful. The Associates were knowledgeable and helped us make choices to get great prices.
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November 2022 by Jacqueline Polk
Love this place. Daughter bought me panties for my birthday.. my choice. My sister was stating they probably didn’t have her size in bras and immediately an assistant talked to her and measured her. She can order her size online. Very helpful. The Associates were knowledgeable and helped us make choices to get great prices.
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November 2022 by Jeannine Frei
I just wanted to say thanks to Jordan for helping me to find the right perfume for me love it what she recommended
