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August 2024 by Diane Miranda
Tom, we're so happy that you're here at the Dixie Lane Post Office the whole team there.U.L are the ATM and u rock.Thank you for excellent service in this past week.That I met you personally Super happy miranda family
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July 2024 by C Dubrois
One of the worst offices. Everyone who works here (Wendy and Michelle specifically) are rude, unhelpful and just generally unhappy people. You do not get a greet when you come to the counter whatsoever. You get a grimace and a "what do you want" attitude. I'm sorry if you hate your job, but don't make customers suffer because of it. Go to a different branch if you want to have a positive experience with the USPS.
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June 2024 by Brittany Duhon
Wendy asked me directly what I was mailing as opposed to asking the standard post office questions prior to. Didn’t like it. Made me uncomfortable and not to mention, there were other people in the office. It’s not their business or hers as long as it’s not perishable, hazardous, etc.
And she was curt when I didn’t give her full details. Again, not her business. Ask me what you’re required to ask me but don’t ask me that.
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May 2024 by Meyling Castillo
I've been calling for an hour about something very important and nothing has been answered, I hope they fix the customer service
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September 2023 by Amell Franceschi
Good service and they speak Spanish
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August 2023 by Ja
Ron DeSantos wants to go against your freedom of speech. The HC never happened. Stop coping. This is America.
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May 2023 by Austin Puhak
Figured I’d go ahead and post a recent review of this place. Dreadfully I have to come here every now and then to ship when UPS or FedEx isn’t a viable option, however, every time is the same. Lines out to the door while one associate is at the counter. Either their background checks for clerks are insane or they aren’t paying enough. Whatever the case, if you are in a crunch for time do not count on this place to save you any. Leave your house 30 minutes earlier than anticipated.
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May 2023 by Jay
Ron DeSantos wants to go against your freedom of speech. The HC never happened. Stop coping. This is America.
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March 2023 by Peter Schol
Everything worked out as discussed. Can't complain
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December 2021 by A Miller
It is ashame the customer service this place renders. How can the postal worker decide to stop someone's mail who still lives in the house? The house next door moved! They then went on to say how they don't make mistakes. I asked for the carriers name "DAVE" declined to give the information. It doesn't take a rocket scientist to figure out who she is. She comes to the mailbox everyday. You have ruined Christmas for my child. All packages that are out of stock returned. You returned important clients claim information. You also returned credit cards and tag renewal. I will be consulting with an attorney because these things cannot be fixed. Rare items that are sold out I can't get for my child. And instead of taking ownership you come up with all the excuses as to why it could have happened. There is clearly a car in the yard. How does someone not know there is a person there! He said if mail piles up they can make your box vacant. So if I am on a 2 week cruise I will have a vacant box when I get back??You don't get to make that call.That is up to the owner or renter. And also to add as a manager if the line is going out the door you jump on a window and help your team mates. Instead you stand there with your arms folded doing NOTHING! This is horrible management by "Dave" as a observation on my behalf. DO BETTER DAVE.
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September 2021 by Ruthie Z
Best customer service in any post office I have ever been in.I love to come here and will continue to come to give business to this customer focused team
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August 2021 by Cayndii Moonstone
BEWARE: They misdelivered my package and won't take any responsibility for it. They wont look into it as obviously I did not receive it. They keep saying item was delivered, IT WAS NOT. They put the lock box key in my mailbox and when I went to open the lock box, it was empty. How frustrating when I cant even re-buy what it is..and I am now out of my money for it.
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August 2021 by Brad Bravard
I've had consistent postal service problems since moving to Lakeland. Both of my Lakeland homes have been associated with this post office. Outgoing mail (clearly visible in the mailbox) is often not picked up, sometimes sitting for 2 or 3 days before being collected. Mail delivery is unreliable - every company I order from can't be wrong re: shipping and delivery dates, so the local postal station is the logical culprit. I've never, never, had issues in any other place I've lived, both in and outside Florida.
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June 2021 by Nathan Bynum
I tried calling them and their automated phone system was the worst I have ever experienced. I shouldn’t have let it get to me so much but it probably gave me a stomach ulcer.
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September 2020 by Vincente Carrizales
First time returning something. They were helpful and courteous.
