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March 2024 by Michele Stevens
My only go to for taking care of my pets grooming. Excellent customer service.
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March 2024 by Michelle Chin
Awesome place they treat everyone like family.
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February 2024 by James P.
We used to take our dog here a few years back and always were happy with the grooming. When our dog passed away, we took a couple of years to decide to get another pup. I took her to TLC because I trusted them and figured they would do a good job also since it was the first grooming for our new dog, I figured they would be careful with her. I picked her up and it barely looked as if she was even done. A very minimal cut at best. Then she began licking at her privates and Tonya said "she's probably just a little irritated because I trimmed close down there" The next day I had to take her to vet where they determined she had a skin irritation from the clippers and I had to spray her with a prescription medication to ease the discomfort. I honestly can do a better job myself and not hurt the animal.
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January 2024 by Carolynne Floyd
Super happy with my Allie's groom. She has been so difficult that her vet was knocking her out to do toenails. She came home smelling great and looking good!
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January 2024 by Sephra
Lovely ladies. They are patient with my fur baby, which has a bad anxiety issue. It's the only place I go.
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December 2023 by Justin Tetter
This place should be shut down. They are very abusive to their dogs. My dog was traumatized for a few days from this place I asked the lady if that was my dog in there screaming she said yes and gave me a nasty attitude and said your dog was knotted up really ! not only did they abuse my dog, and I witnessed them through the window, grabbing my dog and ripping her hair out as she was crying not to mention they charge me for a For a wash and groom, but did not wash my dog, our clip her nails, and then decided to overcharge me and then it be very rude and nasty. Please do not take your dogs here if you love your animalsRead the reviews people please if you love your animals as much as I do, do not take them here I’m gonna do everything in my power to get this business shut down
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December 2023 by Lacy Dianne
I was looking to bring my two corgis up for a good wash and trim but after witnessing what they did to my friend’s dog I personally don’t think this company should be in business anymore. My friend took her sweet cocker spaniel in for a trim & by the end of it her dog ended up at the vet getting stitches on her tongue. Her dog is permanently maimed and the owner doesn’t want to give a refund.
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December 2023 by Skylar Beauregard
We’ve been going to TLC pets for quite some time now and overall we’ve had mostly pleasant experiences there. I have a 6 year old cocker spaniel named peaches and she’s really warmed up to the groomers there and they know her by name which is really nice. I honestly do believe they care about their clients. She’s come home a few times with knicks on her legs or neck and I always brushed it off because I know she can be kind of fidgety and I understand accidents happened. Yesterday I brought Peaches in for a routine groom session, admittedly she was looking pretty scruffy and it was time to bring her in again.Around 4:15 PM I got a call from the owner, Tonya, telling me that peaches tongue got snipped on the tip because they were scissoring her paws and she tried to nip (i do not believe it was an aggressive nip i believe it was more of a gentle warning nip) at the groomer and her tongue got in the way and got cut. The wound is about a centimeter long, maybe less, in the center of the tip of her tongue and the tongue was split in 2. They brought her to the vet and paid for the vet visit, which was appreciated. The vets main concern was to stop the bleeding (she had been bleeding for approx 30-40 min at this point) so they sedated her and gave her 2 stitches in her tongue. The vet assured me that the tongue would heal back together and would look like normal so this temporarily eased my concerns.In the waiting room was me, the owner, and the groomer who performed the service and I was a little shocked when tonya asked me to pay for the service but in the spirit of keeping things civil I agreed and provided my card information over the phone to pay them $70 for the grooming service.Overnight one of her stitches came out and I noticed that the tip was split and didn’t look like it was lined up to merge back together so I called the vet to ask his opinion on what we should do, he told me that it wouldn’t be wise to put another stitch in as it might just come out again due to the movement of the tongue and that she will most likely have a permanent v in her tongue but that it would heal and the scar wouldn’t effect functionality of the tongue.After hearing this information I was upset and so I reached out to the owner to discuss this with her. I explained my frustration and the situation and that my dog will now have a permanent visible scar because of what happened while in their care. I calmly asked for two things, one was for a refund for the service provided, and for the groomer who performed the service to go through some type of retraining at their discretion to improve their skills at dealing with fidgety dogs.Tonya refused to provide a refund because a full grooming service was performed prior to the injury and I did not push the issue further because her haircut did look cute and they are a small local business, but she also did not agree to the retraining I recommended and brushed it off as an accident. She mentioned that dogs are moving targets and accidents happen, and I understand that accidents happen but there’s no reason my dogs tongue should’ve been cut and will now have a permanent scar and it would've been nice for them to take accountability for what happened.I would like to mention again that my irritation has nothing to do with the refund being denied, I don’t want my money back any more. I do understand that accidents happen and that grooming dogs is not easy (i used to groom peaches myself but it didnt look great). As a professional in any field when mistakes happen there are consequences and we need to be held accountable for our mistakes and admit when we need retraining and improve our skills. I understand her advocating for her employees but it would’ve been appreciated for Tonya to take accountability for what happened and at least agreed to do some type of one on one training or have the groomer watch a training video or something to show that they were sorry for what happened and were dedicated to making sure this never happens to someone’s baby ever again.
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December 2023 by Eddie Forsythe
Today, I took my Shih Tzu to TLC, for the first time, to be groomed. Between the time I dropped her off and the time I was suppose to pick her up, my car broke down. After I had gotten the wrecker secure, I called TLC. I explained what had happened and I informed her( the owner, which I didn't kmow at the time) that I was gonna call uber and see if they had a pet/ride share. She then told me that she would be happy to bring Sasha home. Even though I had never done business with her in the past, she volunteered her time and her vehicle to bring me my dog. I just thought I needed to tell someone how AMAZING I thought TLC was to me. ##customer for life.Eddie
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June 2023 by Kahn Etheridge
The women did an fantastic job on Lula and Sheldon. Love they’re work
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June 2023 by Pam H
Always warm and friendly... they take good care of my baby Peace
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May 2023 by Carrie Fortune
They are very organized and very nice to the animals. The only area for improvement would be to have drop off and pick up move quicker but they do any amazing job and pricing is very reasonable...
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May 2023 by Don Robinson
I did not use this place. I got a hair cut next door. Seems like a great place though.
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August 2022 by Sheila Kerby
This was my third time there they did good twice but this time they cut the nails into the quick.
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August 2022 by Skye Walker
Great experience, a little far for me but great job. My dog was happy and so was I.
