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December 2023 by Stephanie Miller
CJ and Lorraine were phenomenal technicians. They came here as their last call of the evening and it was already dark and very cold. It took them about hour and a half to diagnose the situation which ended up being serious. The thoroughness and dedication of both of them to solve the problem was remarkable. They kept me informed in excellent detail every step of the way. If I could give them more than an A+ review, I would. Thanks to both of them.
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November 2023 by Peggy Davis
My technician was EARLY instead of late, which I really appreciated. Called on a Monday had an appointment for Wednesday. Came with all the tools and parts needed to fix my pool heater. He did such an amazing job that I subscribed to the maintenance plan for my pool heater and A/C. I would highly recommend Thorpe Heating & Cooling.
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November 2023 by Alexander Navarro
I've been a client with Thorpe for quite some time now and never had complaints about service. However, the service I really received in the last few months has been pretty bad. On 5/10, I had one of their techs come and do maintenance on my A/C. After that maintenance was done, I noticed water behind my walls in the shower. I would dry it up, come back later that day, and the water will be there again.Sometime after that, I had a different company come out to check the leak and it ended up being a cracked elbow + a backed-up drain line. He said the elbow has been cracked for sometime, and the leak was ongoing for sometime (well over a month, he said). I informed Thorpe A/C of the situation and Elliot requested the invoice from the company that came out.I asked if Thorpe can help me with the issue this has caused. I didn't mind if your tech had mistakenly stepped on a cracked an elbow, but I would truly had appreciated it if they did the right thing by helping me with the repairs they negligently caused. They did not.Later, I had to contact a mold, mitigation company to come out and they had to rip out my walls and fix the mold.I’m a disabled vet / single father living only a disability pension as most of my time goes to taking care of my disabled son to include a respiratory illness. Getting rid of the mold is top priority as having him in good, healthy living conditions is of the most importance.I last sent a follow up on October 10th, 2023 and unfortunately I never received any communication back. I was hoping it was a misunderstanding and that Thorpe would take the opportunity to do the right thing here.We currently still have bare walls in his bathroom/bedroom closet and none of this was adhered to by Thorpe.Services: A/C system maintenance
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October 2023 by Diane & Jeff Hissong
Best HVAC experience we have ever had. All the technicians are top notch and always on time and very helpful. The staff on the telephones are also very helpful as well. Can’t say enough about these folks. Whenever we are ready for a new system we will be using this company.Services: HVAC system maintenance
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September 2023 by Paula K
Less than 2 months after installing a new unit and sealing/repairing my duct work, major damage has occurred. My duct work is worse than before they touched it. Several areas in my ceiling will need extensive repair. I have pictures showing the poor work they did. I now have thousands of additional expenses due to their lack of quality/correct work. Ducts are leaking profusely causing damage in multiple areas. After trying to resolve the issue Robby and Chris refused to accept any responsibility for their mistakes. Three other ac companies said this should have never happened. I now have a new ac system to pay off along with several thousands of dollars to replace the ducts and repair my ceilings. The ducts could have been taking care of initially, financed with the new unit and saved me from the damaged ceiling. I will NOT recommend them like I have many times in the past.Services: Installation
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September 2023 by Cathy Fultz
What can I say. Lorraine was the best. Very thorough, knowledgeable and went above and beyond. She is very friendly, personable and knows what she’s doing without a doubt. This was our first time using Thorpe and they did not disappoint. Keep up the good work!!
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September 2023 by Sandra Sullivan
(Unit installed during Covid time.) General maintenance visit September 2023; always pleased to see Lorraine. (During Covid, she cleaned up an over 75 yr old neighbor’s mess unrelated to an a/c problem. Very conscientious on her part)I’ve had Thorpe through Covid (tough for all due to supply issues); fast forward to 2023, Lorraine is excellent with thoroughness, polite, professional & conscience.Service: HVAC system maintenance
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September 2023 by Dana Meadows
Very happy with our experience with Thorpe. Technician Lorraine is not only knowledgeable and hard working, she is a pleasure to be around. Kudos on your hiring of Lorraine. Dana & Jim Druien
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August 2023 by Debbie Hatch
Lorraine is the BEST technician I have ever had, hands down. She was thorough in servicing each of my split units. She was immaculate in cleaning up behind herself. She educated me regarding the operating and care of the units. By her taking the time to explain some things to me I now understand the workings and importance of the little bit of maintenance that I need to do.Lorraine, despite being behind in her schedule, was very pleasant and took the time to explain things.Again, an awesome technician!!!Thorpe Heating and Cooling have always been a pleasure to work with.I have recommended them to several of my friends over the years and every one of them rave about their experience as well.Elliott in scheduling is kind and accommodating. Always a pleasant experience dealing with him when setting up appointments.Great company!!! Thank you Thorpe Heating and Cooling.Service: A/C system maintenance
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August 2023 by Mary Ann Merriman
This was a scheduled visit for routine maintenance. Always great to have Lorraine for the home visit as she is very thorough. She was training a new employee so the checkout process took a little longer than usual. She advised me of an issue that will likely need to be revised during the next visit.
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June 2023 by Karen R.
Highly recommend! Especially Lorraine! Our upstairs a/c went out and our thermostat went bad and is on backorder. And so far this is the hottest week of the year! She said she wasn't leaving until she got us air! She did everything she could and was able to install us a temporary thermostat until ours came in! She was excellent, efficient and knew what she was doing! Thank you Lorraine! We are no longer burning up!
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June 2023 by CptColt
What is there to say? I scheduled a simple preventive maintenance/ service visit. I called and they showed up on time, ready to work, and completed the job expediently. The technician was polite and professional. All of those things should be normal for businesses but nowadays it's the exception. I wouldn't hesitate to recommend them for anything.
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June 2023 by Sarah Bisesi
We had an issue with a float switch constantly shutting off our system because of a broken elbow joint in the line. Sebastian took the time to find the issue then resolve it quickly.Service: HVAC system repair
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June 2023 by Kindell Wierzba
I had a minor emergency happen after hours and not only did Thorpe respond but the Service Manager Nelson responded himself. He worked to ensure I had AC and was well taken care of! Mind you he was still in my attic at 9:30pm! Josh Thorpe has a wonderful company and great customer service!
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June 2023 by Allison Meadows
Lorraine was great! She took care of our issues and answered questions,explaining what needed to be done and why. She also worked in bad weather when she didn't have to, to get us taken care of because our system wasn't working right after a maintenance appointment earlier that day with another technician. Thanks to Elliott for a quick response to my call.Services: HVAC system maintenance