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September 2023 by Cecilia McDonald
Hi Ken. My name is Cecilia. I have a residence at 2505 Carolina Av., Lakeland that recently needed a compressor replaced. I wanted to tell you how impressed I was with the service I received from Ryals. To start, my former AC contractor who my family has been committed to for over 25 years has since retired. He has done all of our AC servicing both personally and professionally seeing as our family is in real estate and also have several properties.My story. I am living in Guam and have a friend staying in my home in Florida. He called me Friday at 4 am letting me know the AC was not cooling. I immediately got on the phone to my usual new AC contractor who went out and determined it was the compressor. He was not able to service the unit and recommended I call a Bryant servicing company. I called 2 other local AC companies who told me it would be a week to two before they could even come out to assess the repair. Desperate (now 1230 am Guam time) around 1030 am Florida time I got online and found Ryals. I spoke to Jessica and explained my situation. She was not only kind, patient, reacted quickly but was also very helpful. She attempted to get a hold of the tech to schedule him for a call that day. She said the company tries to get customers who have no AC back up as quickly as possible. She was unable to reach them initially but eventually did have luck. The techs, Allen & Muret, were able to get right out within a blink of an eye and verify it was the compressor. I approved the repair, the part was picked up and by around 345 pm Florida time (now 545 am Saturday Guam time) my friend texted and said the repair had been completed.I was so very concerned for my friend having no AC as I have been keeping abreast of the extreme temperatures back home. Yes, I lost a night sleep but the fact my AC had been repaired so expeditiously overshadowed my loss of sleep.One, I wanted to take this opportunity to say thank you for your staff and their attention to my situation. And two, I say . . . Ryals is my new go to for AC repairs from here out
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July 2023 by E J
Came home to an unresponsive fan in my AC on a Holiday weekend Friday. I entered a request online with Ryals, expecting to hear from them on Wednesday after the Holiday. I received a follow up email at 8 am on Saturday and then a text follow up around10:30 saying that they didn't have the part I needed for my repair in stock and the supplier was closed for the Holiday. Ken called a few minutes later and said they had the part I needed at another job, a new construction, and he would get the part from that job and replace it when the supplier opened later in the week. Ken and his employee arrived by noon and had the repair completed in 20-30 minutes. Awesome job and great communication.Service: A/C system repair
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May 2023 by Victoria Marie
All i can say is WOW!! What an amazing company. Ryals has been nothing but helpful to us. We were almost scammed out of 6k with another company. I called up ryals to get a second opinion, expressed my frustration, and the receptionist was very, very sweet and very helpful. We had 2 technicians out within 2 hours. Took them less than 30 minutes to diagnose the issue we were having. The technicians were very thorough and explained everything. The overall experience was great and it saved us a ton of money. Our AC is working like a charm. Needless to say we are very thrilled and will be sticking with this company from here on out.Service: HVAC system maintenance
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May 2023 by Babbs
OMG! This was the best Service Experience EVER! My A/C of only 2 years broke so we called the best dealer we could find and we are glad we did. The reviews are on point as this was awesome from the start with the main office scheduling me right away for next day. Then the technician and I went over what I thought was going on so they would be prepared. Then a different person came to service the unit because he could be here earlier - but he had parts and knew everything we talked about. Great job at Communications! Then to top that off they fix it in no time for very little money and I am forever using Ryals Brothers for all my A/C needs period. Finding these guys for A/C Service is the best thing to happen in a long time. Great Job! New Customer for Life!-Tom and BabbsServices: HVAC system maintenance
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April 2023 by Amber Jacobs
I have been using Ryals brothers for the last 8 years. They have been nothing short of amazing! Any issues I have had they have typically addressed same day if not day after. Very grateful to have found such an honest, dependable company that keeps customer service their number 1 priority!Service: HVAC system repair
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February 2023 by Brooke Dresser
Great experience! Once we contacted them they installed new unit within 48 hours. Professional, efficient, great quality and informative.Service: Install AC
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January 2023 by AnnMarie Silveira
We had our AC unit on top of our flat roof and it needed to be moved before getting a new roof. They moved it quickly and were super accommodating with my schedule. They also annually inspect our AC unit and I've never had anything but a good experience. Highly recommend!
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January 2023 by Debbie Jones
Ryals Brothers are amazing. Ken is the best. So glad I found them. Had new AC installed 7 months ago from another company and have had nothing but trouble such a nightmare but Ken came in and had it fixed in no time.I will never use anyone else . Thank you Ryals Brothers !
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November 2022 by Vicki Wiese
Ken and RYALS Brothers air conditioning and heating are experts at what they do . After having two other companies come out to repair our system and determined we needed a brand new system. Ken and Matt fixed our unit and it is running perfect… better than it has in months. It is not making a loud sound on start up and they said we have time left on our existing unit. Honesty and hard work is hard to come by lately BUT with RYALS BROTHERS is exactly what we received. Thank you so much for being on time, your work ethic, dedication and honesty. Your have forever earned our business.Service: HVAC system repair
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October 2022 by Pamela O'Saile
I can not say enough good things about this company. Ken is a true professional that knows his business. He really cared about the problem I was having and got the job done and in a timely manner . His team was remarkable and courteous and did a fantastic job from start to finish . .Thank you team Ryals for making this endeavor painless.Pamela O’SaileService: Install AC
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September 2022 by Jay Chastain
The air conditioner is the most critical appliance in a Florida house. Ours needed to be replaced and we wanted it done right, so we called Ryals. The entire team was both responsive and very thorough in understanding our needs.Their service, professionalism and expertise are excellent. They listened and took our needs into account when designing and installing our system. The level of craftsmanship and care are excellent. Ryals offers the best value and service for this critical system.Services: Installation
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September 2022 by Ratin Rahman
I called in in the morning cause my A/C wasnt working. They sent a rep (gentleman named Murat) in the afternoon and immediately found the issue and replaced a contact switch in the outside blower unit and the A/C was fixed. Very professional and prompt service, will definitely call them for all my HVAC needs.Service: Repair HVAC
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August 2022 by April Veal
Ryals Brothers Air Conditioning & Heating in Crystal Lake is phenomenal. We had a great new HVAC system installed in April 2021, multiple ductwork repairs and an extra air return put in our master bedroom, plus a UV filter and new WiFi/digital thermostat. Zero issues, and hard, honest workers. We also recommended them to friends who paid big bucks to a different company for a new HVAC because that company messed up so many things and Ryals fixed them right up. Good people.Services: Installation
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August 2022 by Bill Kush
I called several companies, througout my area that service Mulberry. Most will not quote repairs and I wasn't sure if I needed a drain line replacement or just a modification to get it to drain correctly. Ken Ryals who I believe is current owner of Ryals Bothers, Inc., the two brothers who originally started it passed away. Don't be worrried though because this guy learned all of their experience and appears to be very qualified. Most importantly, he does what he says, shows up assessed the situation and only charged me for what was required. Cleaned out my bacteria white slime that built up over time and reran my drain line via a small modification. Believe you want a company that 1). Shows up on-time as scheduled. 2). Assessed the situation and quoted me a fair price for the job. 3). Does the job as expected. I wouldn't give this guy a one star if he did what several other AC people had wanted to do. Believe me, quality technicians are far and few between in Florida with all the hillbilly mentatlity and con-men. I took a chance based on the 160 plus positive reviews that I read and the service that was performed. I will use Ken's services for maintenance or repair again hes my new AC/HVAC guy....Dr. Freeze, LOL I like it HAH!Will Kushlakus - Mulberry, FloridaService: Repair HVAC
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August 2022 by John Maruca
Ken and Ryals are simply the best! They have been taking care and maintaining my home AC for the last 16 years. When it came time for a new unit, the process from contacting them, purchase, and install was amazing. They take tremendous pride in the work they do. It definitely shows up in the final product. The whole system works amazing and my home is way cooler and less humid then it used to be. They stand behind their work. Thanks again. John MarucaService: Install AC
