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November 2023 by Eric Corliss
We purchased a 2020 Jeep Wrangler that desperately needed new tires and rims. The guy up front helped us with tire and rim recommendations. The installation day was smooth. There was a stock plastic piece that rubbed on the front tires and the techs helped me remove the two parts. The shop work and the quality of the tires and rims exceed my expectations.The vehicle really has been transform with the tires and wheels. We definitely recommend RAW Wheels & Tires.
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November 2023 by James Lopez
I came in looking for a single rim replacement, as it was damaged beyond repair, which I had mentioned to the associate at the front since I first called in. He offered me a single rim for $300 which I agreed to. I had to come back a few days later to finalize the purchase and after having waited more than 2 hours, I saw the overweight associate named Roberto in the front who answered the phones instruct the mechanic to give me the shoddiest looking tire of the set of 4 they had and laugh about it, which he mentioned were gonna be tossed out anyways. When I asked him about it, he changed up his story and said the 3 left over would be sold to another shop. When I asked why he would give me the worst looking one if I was a paying customer as well, he got extremely rude and offensive calling me names and saying he didn’t owe me anything. I said he worked in customer service and asked if this is the expectation his customers should have of being treated and he said he doesn’t work in customer service and to shut up using expletives and even started threatening me with physical violence. After demanding my money back and stating the last 4 digits of my card number several times he said he couldn’t find it and gave me a receipt that had a completely different last 4 digits. This is the worst treatment I’ve had at any establishment in my life. I had my time wasted, was disrespected and he even threatened me with physical violence before I left. I was finally able to resolve my issue at a really nice and reasonably priced tire and wheel place nearby called Express Wheels n tires who helped me out for a similar price in a fraction of the time. Do yourselves a favor and don’t waste your time at this terrible establishment. There are many hardworking private shops that are much more deserving of your money and time, especially in this economy. Roberto deserves to be fired and as far away from customers as possible, as I wouldn’t expect anyone to speak to any stranger that way, much less a paying customer.
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November 2023 by Stephanie Arroyo
Great service, amazing customer service. Very friendly staff. Professional and great prices. Was in and out.
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October 2023 by Dinner at Bella's
I had a problem with the manager named Roberto. The district manager contacted me and we resolved the issue. I am going to do business with them because of the quick response and issue resolved. Sometimes people just need realignment.
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September 2023 by Billy Torres
Grateful for the excellent service and they guided me very well. I left satisfied with my new tires and rims. Blessings.
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September 2023 by Jose Colone
Big guy with no name behind the counter had a really bad attitude. He rather me finance then pay cash so he didn't sell me any rims or tires.
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July 2023 by Ashley Torres
Rob and Harold were very helpful finding me a tire. They were both very professional, friendly and quick with the service. They also made sure all my tires were good and topped off with air. Great customer service would definitely recommend.
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July 2023 by Brianna Pearson
Extremely unprofessional and does not follow what they say they will do. They are manipulators looking for a quick finesse. They will text you and mis spell your name, disrespect you and harass you over payments that have nothing to do with you. These folks uses a fake contract and tell you the police will arrest you to try to scare people into paying them money … money that they are not even owed anymore ! Watch out this place is a scam.
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June 2023 by Jp Gannon
Amazing customer service, Roberto helped me pick out a dope set of rims for a good price. Quick and easy process and same day installation. 10/10 GET YOUR RIMS HERE!!!!
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June 2023 by Jon Bowman
Paid over $2200 so far with about $1600 left to pay for tires and rims that are valued at less than $1500, and asked if they could help with a scrub on the rim from where I had to move out of the way of an ambulance. Guy was so happy to say no and didn't care if I bring them the rims back. Not sure when people stopped caring about their customers but man if I was able to make 75% profit off 1 customer I would go beyond just the bare minimum of customer service. I'll be bringing them back next week, and I would have kept them had the Guy just been a little compassionate.
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June 2023 by Carlos Jesus Gonzalez
I lost a center cap and went to Rent a Wheel here in lakeland. These guys were awesome and went above and beyond to help me. Thanks guys!
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April 2023 by Timothy
Great location all the staff are super friendly, especially Louis. He was extremely kind and went above and beyond to try to help me out, lost my lug nut key that go to my aftermarket rims, and even though I did not buy the rims from here, they still went above and beyond to try to help me find a new key!
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March 2023 by Shaquille Gray
This was my first time going to RAW as I was sent there from PepBoys to pick up a socket spline for my Camaro in order to fix a fast air leak in my driver side rear tire. Efren and Harold were so extremely helpful and friendly. As I was about to leave with the socket spline, Harold, informed me about the flat he noticed in my rear tire so I told him the situation and he offered to patch my tire if I had time to wait for their next customer to be done. This was treat news considering that when i called back Pepboys i was informed that all the tire specialists left for the day. Needless to say I was able to drive back home on all 35 psi tires, no leak. I would definitely recommend this place and would be returning in the future! Thanks again Harold and Efren.
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February 2023 by Eric Revels
I typically don't write reviews, but my experience at Lakeland RNR compelled me to do so. I need new tires for my lifted Silverado so I called 4 shops around the area . 2 shops were rude and the third said they didn't mount tires on 22x12 wheels. Then I called RNR, from the time he picked up the phone Andre was pleasant and eager to help. After listening to my needs he recommended the Milestar Patagonia MT. Andre ordered the tires and called me back to schedule the install. The price was great and the install was on time as promised. I would highly recommend this shop for all of your tire and wheel needs.
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February 2023 by Jose Negron
It was the most professional tire place I have ever visited. Everybody is extremely knowledgeable about anything you need. Came in cause of an emergency, and they saw my car immediately and got all my issues resolved. Love this place
