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February 2024 by Tonya Tompkins
I came in as a new customer to the pharmacy because the CVS next door is horrible, a girl helped me get my insurance straightened out it was all jacked up and she was so nice and understanding when I was getting frustrated by the whole thing, she was great and seemed like she actually cared I believe her name was Tori and she needs a raise for her customer service
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December 2023 by Lakeland Gadabout
The Publix Pharmacy has a great staff. Very knowledgeable and friendly
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August 2023 by Tyler Pratt
Came in on a Sunday to pick up my prescriptions because my doctor's appointment was on a Saturday. Three people back there and none of them knew how to process a workmans comp prescription card. I had all the claim and bin numbers and after 30 minutes of wasting my time told me they couldn't process it because they were trying to close and go home. So instead of going to work tomorrow in pain, i had to pay out of pocket. Please train your crew how to do workmans comp claims.
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March 2023 by Carla Franklin
I finally found a Publix pharmacy that I love and can trust to take care of me. These people are so nice and are also very professional and extremely kind. They always go out of their way for you. I would recommend this pharmacy to anyone.
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October 2022 by Ashley Maddox
Publix has always been the perfect experience until today. Today I went to the grove park Publix located in Lakeland and was very disappointed in the customer service I received. I spoke with a lady in the cake department, asking if Publix has a yellow cake or could make a yellow cake. She replied three times with “like vanilla”. After a few minutes of trying to explain the yellow cake to the employee I finally said thank you and walked away. I still did not get my question answered. I was embarrassed and a little humiliated by the employees facial expressions and replies. It made me feel stupid. As I walked away a customer stopped me and said I know what you are talking about there is yellow cakes just not at Publix. This was to be a special cake for my father-in-law who is a retired veteran. It was sad to get help from a customer instead of an employee. I also spoke with the customer service before leaving due to the bathrooms being in poor condition. The bathrooms were nasty and appeared as if they had not been attended to in a while.
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July 2022 by Jared Diveley
My review is based solely on the deli department. There is an evident lack of leadership and structure here. 2nd time attempting to place an online order for 2 sandwiches today. Waited over 25 minutes in the store to pick them up. Was lied to, by two different associates stating: "Your sandwiches are being made now and will be done soon........ 20 minutes later, they had never started. Store manager came to hear my concern, then disappeared to hide in the deli with the deli manager. Maybe this is a sign? I use this feature at other Publix locations and it works well. This place just can't grasp it, and it shows from management down.
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May 2022 by Denise Carter
I LOVE THIS PHARMACY. Not only are they always friendly. They go out oftheir way to accommodate my request. My medication that is filled each month is always in stock no matter how uncommon it may be. I would recommend this pharmacy to anyone.
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March 2022 by Amanda Lawrence
my chicken had feathers in it. FEATHERS.
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March 2022 by Mel Yantz
Had to switch Pharmacy to this Publix and drive out of my way,due to Plantation Square NEVER answers the phone at Pharmacy,This Grove Park Pharmacy always answers the phone and are always polite when speaking to customers.Very important for Customers to be able to call ahead so dont have to make multiple trips and stand in multiple lines just pick up medicine,(with Covid out) Thanks Grove Park for not making people stand in multiple lines for hours
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February 2022 by Tammy Rutledge
Customer service is always good. They've got the best produce around.
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September 2021 by Angela M
Always professional & friendly!
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August 2021 by jean espina
Like every other publix
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June 2021 by Zachary Meadows
Tyler, in the pharmacy, is an absolute gem. Always kind, always helpful.
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June 2021 by Marta Vega
Can someone answer the phone on Deli?
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April 2021 by jeanmarie espina
Like every other publix
