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November 2023 by Gregory Wilson
Highland and Southern Homes please question your warranty, The worst quality installation I have ever seen un 16 years.
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November 2023 by Cheryl H
My central air stopped putting out cool air in August. Another AC repair company told me it was my compressor and wanted $7.000 for a new AC Unit. Which I didn't have. I'm a widow struggling on a small Social Security check.. I called Payne and David came out and said it was my capacitor. After the Capacitor was put in it worked fine. Thank God for honest people. I tell everyone about my positive experience with Payne and how honest David was. I hope God watches over him.
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November 2023 by Roman Hudson
I had Frank Gay services come out and boy oh boy. More like a sales pitch than wanting to fix my a/c. So I got Payne out here. They sent Greg out today and he was great. Very professional, quick (for a coil repair) and the price was literally half the price of Frank Gay Services. I will definitely use them period from now on. Thank you for my AC back. We appreciate Greg's hard work. He rocks.
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November 2023 by Ann Windsor
Greg came out on Sunday quickly diagnosed the problem and resolved it. He was extremely understanding, patient and knowledgeable. I would recommend Payne to anyone. Thank you Greg. It was wonderful experience. Please keep Greg as my service technician please.
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November 2023 by Maritza De Jesus
Very nice guy. He explain everything in words that you understand. Very professional. Came on time.I really recommend him. His name is Greg Wilson.When ever I need service from now on That the guy I what to come.Service: HVAC system repair
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October 2023 by Victoria Phillips
Our A/C service inspection was done three days ago and the next day it broke down. A service rep came and got it going again with a capacitor. Today another service rep came. His name is Greg and he was very thorough. He replaced a disconnect box and put in a breaker. He checked the vents and redirected the airflow which seemed to have been incorrect from day one. Greg explained what he was doing as he went along. His goal was to ensure that we were comfortable and satisfied with how the unit was working. We appreciated his manner and his expertise. Good job, Greg!
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October 2023 by Richard Cerulli
I had Derek from the Lakeland office out last week to take a look my air conditioner because of the noise it was making outside.He ended up replacing a couple of screws that were missing to stop the rattling.Derek was great. When he was done outside he came inside just to make sure everything was working properly.As he was working he would explain to me what he was doing and would give me helpful tips on what I could do to help extend the life of the unit.He was not only professional and polite but wanted to make sure all my questions and concerns were taken care of.I would not hesitate to call them if I ever be need a service tech to come out.Thank you Derek.
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September 2023 by Kyle Jackson
If your new home is under warranty with Highland Homes and you find mold on your AC handler this is how Payne fixes it. The images without the dripping paint is the way it looked before they arrived. I'll be contacting a third party company for additional assistance.
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September 2023 by Chase Geathers
This company customer service is horrible Monica diagnosed my a/c over the phone and advised me to just have anyone come out when they are the ones who installed my ac when my home was built in 2018. A joke!
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August 2023 by Yenny Rincon
Gregory did a great job on our AC service. He was very professional and knowledgeable. Helped us address some minor issues and gave advice for future solutions.Services: HVAC system repair
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August 2023 by James
Greg!! Greg is the man! Super knowledgeable and friendly. Fixed my ac issue with ease. Payne is great because of people like Greg who are willing to fight 110 degree heat to make sure I’m comfortable.Services: HVAC system repair
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August 2023 by Mathew Vadaparampil
Greg came to service our AC and he did a great job explaining what was wrong and worked very quickly and efficiently.He’s been there for years and always does a fantastic job.
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June 2023 by Hillary Waters
Our AC system was in need of repair and we were thrilled to be able to get an appointment within a matter of days. Our technician Jerrold was right on time, very knowledgeable and thorough. As newer home owners we had little to no knowledge of the efficiency and history of the system installed by the previous owner, he listened to all our concerns and double checked everything until the main problem was located. We were very pleased with his willingness to go the extra mile and repair other parts during our service that would eventually become a problem. We will definitely recommend Payne and continue to use them for routine maintenance and any future repairs!Services: HVAC system repair
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June 2023 by Judy Leonard
Like to thank Payne a/c we have used them for years for annual maintenance service. When ever we have had a problem they are always there, like today. Your service man Tanner absolutely the best, very smart, polite and efficient Would use bo other a/c company Thanks Walt and Judy
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June 2023 by Drew Crabb
Competitive pricing and their technicians are always quick and professional. Highly recommended!Service: HVAC system repair
