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December 2023 by Sammy Q.
I have been with MidFlorida (MF) since 2005. Back around spring 2023 I was left out of accessing the call center while I was stuck in South Dakota with. Card access issue. While on the call I asked to be escalated. The call center employee decided to hang up as I pleaded to be escalated to be verified. Only was told by the employee to go to the nearest BRANCH. I told her I can’t I was in South Dakota at the time on a Friday afternoon and I don’t think there was any MF nearby. She said go to a local branch CLICK! ☎️I’ve tried since before May 31st to reach out countless of times from the bottom of management at MF - BVL branch manager, District manager in my region to share the concern of leaving a member without access to their own money is not a great idea for the company and no response from anyone to investigate, train and improve the appropriate channels so this would never happen to any members again.I’ve emailed in a group email.Christopher David (Chief Operation Officer)Steven Moseley (CEO & President)Sterling Grubb (Chief Lending Officer)Zelda Abrams (Chief Financial Officer)To see if I get a response as to get to the bottom of it and nothing. This Credit Union does not want to listen to any of their members concerns to help be a better banking place. Good luck to all. I’ve decided I am banking elsewhere. 18 years, 3 Cars Paid off, A mortgage paid off with you guys should be satisfactory for you all.
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September 2023 by Kevin M
This credit union has fallen to the worst levels I’ve seen as a customer for years. There is absolutely no customer service over the phone, it is all robo, which forces you to join a callback list that can take hours for a response. Half of the time you will get no response, the phone rings and hangs up.The bank statements here do not have your full account number on them, so if you ever need to verify your account with an outside company (for a loan etc), you are out of luck. Ever need a blank check, $5 fee, and they only give you temporary checks which are also not accepted at many institutions. There are fees here worse than many of the big banks. *Courtesy fee to transfer money from your savings to checking to cover purchases?!MIDFLORIDA costs you time and money with their inability to keep up with the current demands of 2023. Good luck
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July 2023 by jack knowles
Friendly service.Been with them for years and haven't had any bogus charges.Free popcorn on Fridays that my child loves.
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March 2023 by Shinobi Playz
This place is HIGHLY RACIST. PULL ALL OF YOUR MONEY OUT OF THIS PLACE. HELL MOVE AWAY IF YOU CAN.
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March 2023 by Chris Short
Horrible credit union. Horrible evil Elizabeth Warren style Debbie Thomas will repo your car for leaving the site of Florida. Worst customer service that I have experienced in 57 years on this planet. DO NOT get an auto loan with this company, you will regret it!
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March 2023 by Brandon Smith
They love to hold your earned money and take their time reviewing it
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March 2023 by Donovan Downer
Banking while black is a real thing shame on this institution...
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March 2023 by Natasha Grant
Treats long time customers horrible
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August 2022 by Joe Viscusi
Riana Morris is phenomenal! I literally will be unable to express her value in words, but I will try.Riana is exemplary in every way that MidFlorida, or any company would be proud. Professionally, she is superior in knowledge of products, and quick to problem-solve (as she has done for me over the months). Her disposition of kindness and sensitivity is that of the warmest of souls. I have been a MidFlorida member for over 40 years. While I have consistently had great experiences as a member, Riana’s representation of MidFlorida as an employee and leader is by far the best I have ever experienced firsthand. If Riana is an example of the present and future of MidFlorida, the credit union is in good hands and will surely thrive under such leadership, as Riana has demonstrated to me. To that end, MidFlorida has very good reason to be proud to have Riana Morris as a team leader to manage its operations and affairs.Joe Viscusi
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December 2021 by Muhammad Salah
Excellent customer serviceStaff go above and beyond to help you.Best bank to bank with
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December 2021 by Jana winter
Went to the branch at 205 South Florida ave. The staff was great and very helpful. I love doing business there. The staff is very informative with updates and the service is great.
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December 2021 by Moecaso
The staff will go above and beyond to helpExcellent serviceMid florida is the best ?
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December 2021 by Kelly Lewis
Love the branch at 205 S. Florida Ave they are always friendly.
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December 2021 by Alaa-eldin Shalaby
Amazing tower downtown Alicia and Michelle always make me smile….
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December 2021 by MY LIFE
205 S Florida Ave rocks. Outstanding service and friendly staff
