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October 2024 by bill powers
Very clean and friendly staff , Jose was a great salesman !
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October 2024 by Nicholas Bell
Eric was very helpful and made sure we were able to try out all the mattresses we wanted. Got a great price on a king size memory foam mattress.
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October 2024 by Jacob Soto
First time buying a mattress amazing experience customer service and and atención is 10 /10 wen home happy white my new mattress
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September 2024 by Ivy Gohn
Very helpful
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September 2024 by Steve R.
Went to the Lakeland, FL,
Store on South Florida because we had a great experience when we bought our last mattress there about six years ago. Kelly did an exceptional job helping us. Bought a mattress, coordinated delivery, and even picked up a mattress pad all in under 15 minutes. In, out, and on our way. Great experience and will use for our matters in the future!
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September 2024 by Vicki Tyson
Mom needed a new mattress. We went to the store on south Florida avenue in lakeland. Jose helped us pick the right one. He was polite, knowledgeable and patient. The next day, Ronald and Alex delivered the mattress. They set it up and removed the old mattress. They treated my 90 years old mother and me very respectfully and with kindness. It was a pleasure meeting them.
These mattress firm representatives were great!
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September 2024 by Don Gibson
Had a very through experience. It was determined what our basic needs were and introduced us to the mattress’s that would fit our needs…..no pressure….we recommend that you enjoy the experience that we had.
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September 2024 by AtlanticCityShop Jersey Shore
Came in to buy a double mattress and rake home myself and this location made it easy and simple to do.
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September 2024 by Stacey Ramsey
BUYER BEWARE! ASK QUESTIONS. HARD LESSON LEARNED. I was not told that the adjustable frame was not returnable. I was not told to make sure you keep the foot long tag that was attached to the mattress because they won't accept it without it. The gentleman that picked up the bed told me.
Thank you God I kept mine. They do not provide a receipt when they pick up the bed, so the gentleman let me take a picture of his work order that I had to sign. I was told by the salesman that there would be a $150 return fee/restock fee, but did not mention a $99 pick up fee. When I went to the store after 30 days to return the bed and was told about the fees and frame the salesman said, I'm like a robot, I say it every time. Hecdid not mention this because I would have questioned such an expensive purchase. It's in the paperwork he said when I told him he didn't tell me that. You don't get the paperwork until after you purchase the bed!!! Bad experience overall. Spent $6500. Bed was to firm is why I returned it.
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September 2024 by Diane Vollmer
Visited on September 17. Kelly took care of us and was very professional. Great service, very knowledgeable. Walked out with exactly what we wanted.
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August 2024 by Regisd30
We went in to purchase an adjustable base and Jose was awesome! S. Fla Mattress firm is the best. We walked in and was able to look at the model we needed. Quick, easy out the door within 30 minutes.
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August 2024 by Kevin Thomas
Nice and knowledgeable sales person. Very helpful
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August 2024 by John Garrison
I’ve had my old mattress for 16 years. I know you’re not supposed to keep them that long and my back is telling me. I stopped in to Mattress Firm and met Sean. He showed me all the different styles and varieties of mattresses that were available. He is very knowledgeable about how they all are connected and what is best for each person and sleeping position. I fell in love with the Purple premium. Sean helped me with the financing and all the delivery and removal stuff. Couldn’t be happier! Stop in and see him on South Florida ave in Lakeland. You’ll be glad you did
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August 2024 by Steve McKean
The experience of the purchase of two mattresses was fine. Jose was a good sales-person. However, the mattresses will not be delivered to my home until this coming Sunday. So, I've spent almost $2200, but have nothing to show for it yet. After I receive the two mattresses, sleep on one of them for a few days, I will give a full review of my experience of Matress Firm. Please resend an invitation for a review after that time.
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August 2024 by Barbara Pragg
They made it so easy to figure out the best mattress for us! And we were able to get a discount buying the same mattress on clearance!