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October 2023 by Allison S.
RUN!!!!!! We bought a used truck here. Battery was dead the next morning. THEN 6 weeks after purchase, there was no oil present and "internal engine failure". This required a 3K repair that they wouldn't cover. DO NOT DO BUSINESS with them!! Being "part of the family" is a bunch of bull. 0/10!
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October 2023 by Tim O.
Ordered a part, and requested a cancellation within 15 minutes and every 1/2 hour thereafter. No response! 3 hours later they sent it and now I have the burden of refusing the package etc.. Save yourself a headache and go elsewhere that cares about the customer needs.
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October 2023 by Jim K.
WARNING: THEY ARE SELLING UNSAFE, NON INSPECTED USED VEHICLES! BE AWARE WHEN DEALING WITH THESE CROOKS. I SHOULD HAVE LISTENED TO THE THE OTHER REVIEWS. In Mid September we bought a used Buick from Lakeland Dodge. When we purchased it we were told it was supposed to have undergone a thorough service inspection which we paid for in the dealer fees. After leaving we found the vehicle had a bad rack and pinion steering, turn signals did not work, windshield was broken, tires were all underinflated, shocks and struts were bad among other things. To me if they had performed the service in the beginning they should have found all of these safety issues, but let us drive it off the lot anyway. When I took it back and left it for five days, service informed me they fixed some things but the sales department was refusing to fix the rack and pinion and let us drive away in an unsafe vehicle for a second time. This is my wife's primary vehicle and I don't feel right letting her drive it with the steering not working properly.UPDATE: Good luck trying to get in touch with anybody at this dealership after your purchase. Sales, service, customer service, etc...they will ask you to call Emma like they did in the other reviews, LOL, I don't think that person even exists, 5 calls and messages to her and nothing. NOBODY will return your calls, just read the other reviews.
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September 2023 by Mike R.
I'm not sure why you have a internet listing if you are going to show cars you have in stock that are at your dealers out of state came to the lakeland dealer only to learn the car wasn't at this dealer also watch out for all the dealer add on's what a scam
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September 2023 by Lynn M.
I've owned several cars and this dealer has absolutely the worst service department I've dealt with! They have had my vehicle for three days now, I've had to drive there to get info, they put you on hold forever, transfer you to numbers that don't answer, hang up on you! Still have no answers in what is wrong with my vehicle. This is a zero star. I'd give a minus is possible!
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September 2023 by Shane Holder
Hands down the best experience buying a new truck ever! Not only did Michael and Michelle put me in the truck of my dreams, but also got my payments lower than I expected. They got my interest rate lowered by over half of other dealers. Michael and Michelle were both personable and professional. I felt very comfortable with them throughout the whole buying experience. I know where I'll be shopping for now on. If you're ever in the market for a new or used vehicle I ? % suggested going down and asking for Michael and Michelle what a great team! Once again guys thanks for all your help I love the truck!
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September 2023 by Shalonda Martin
I was in a 2012 Nissan Rouge that was giving me mechanical issues one after another. The last straw for me was when my compressor for my AC conked out. Jacob my sales representative had reached out to me in July explaining where I purchased my current vehicle from, their dealership owner also owns that car lot and will trade my vehicle. So I was skeptical about driving an hour and 20 minutes to not be approved. I went back & forth with myself for a month. Finally on my day off I just took a leap of faith and took the drive. I wish I had went sooner and believed Jacob when he told me he could get me into something new or close to new. Shockingly I was approved for a new car ! The whole buying process was wonderful @ Lakeland. Thank you again Jacob for changing my life ! Also Frank ( Finance Manager ) your honesty and customer service was amazing. Your personality was so welcoming. I ? my 2023 Jeep Compass !
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September 2023 by Tayte Holley
The salesman, Tucker was professional, genuine, and friendly. We enjoyed him showing us around, we never felt rushed. No pressure sales and he was easy going, down to earth. He listened to what we were looking for and focused on those wants and needs.The dealership's selection and Tucker's professionalism earned five stars but I rated this review four stars because there's no way to divide the rating for the experience with pricing. We didn't like that some cars don't have prices on them on the lot and there's nothing indicating that you must be associated or have membership with selected companies to get the price online or what s salesman quotes you on the lot. The price should be the same for everyone and not a $5,000 upcharge from the lot to the signing table. Basically, we were quoted one price and when giving us payment options I noticed the listed price was different from what we were told ($5,000 difference). It wasn't pointed out or mentioned until I brought it to their attention that's when the sales manager explained that we didn't qualify for the online price which was quoted by their salesman because we're not a member to any of their selected businesses. That information isn't online or on site anywhere. We didn't appreciate that part but got the car anyhow cause we both really loved it. We will be in the market in a few months for two vehicles paying cash but most likely will not be returning to Lakeland Chrysler since we don't qualify for the prices they show online or quoted by a salesman.. That was the only bad experience; the rest was wonderful thanks to Tucker.
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September 2023 by Jennifer Mordecai
This dealership is top notch! All staff are friendly, courteous and professional. We drove 8 hours from out of state to buy our son a SUV here and so glad we did. Our salesman Ricardo was the best. Very knowledgeable about cars and engines. No pushy sales. Best experience we've had buying a car!
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August 2023 by Brett Stewart
Michelle Osborn, and her team made my experience super easy and seamless.Told her i wanted a Grand L 4x4, what I was willing to spend and she made it happen.From the minute I called till the moment I picked up the car. Thank you very much
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August 2023 by Harsh Vardhan
Had a great experience with buying Challenger with this dealership. Michelle was very helpful with explains things, going over the prices and answering my questions patiently. Thanks to Michelle. The Finance Manager Stan-da-man was also great in explaining the things clearly. I highly recommend this dealership.
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August 2023 by Tamara Norris
I had the best car buying experience ever here! Ricardo Vega is such a caring and helpful sales person! I highly recommend him. He went above and beyond to get me the price I needed and helped me with all the little details! Brian in finance was very helpful and knowledgeable too! He got me a better rate than my bank and gave me great advice about the extended warranty. All the staff I interacted with were super nice and down to earth. Thanks so much!! I’m very happy with my new vehicle purchase!
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August 2023 by David Eastman
Wow I was trying to get my payment down and I started checking online for a different Ram , So I answered a question or two and put my Vin number in and submitted it.Less than 10 minutes a lady called and asked me some questions about what I intend to do and what I would like to do, explained everything to her and we hung up.Text messages came in with different options for trucks,I picked 2 ,She called me back we chatted and she told me they were open to 6 p.I said this is Sunday ?♂️,I went in she meet me at the door next to this Beautiful Ram Rebel.I tell you what, I've been dealing with sales people since 2000She was the best sales person I have had ,So I'm givingMichelle Osborne a 10 for her experience and how she did her task,And the dealership a 10 as wellClean place everyone was in a good mood and talking to everyone in buildingThanks againMichelle Osborne
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July 2023 by Angel N.
Yesterday I was that the Lakeland CDJR Dealership and I was immediately assisted by Mr. Shavaunte Pippins. Mr. Pippins was honest and professional at all times. Unfortunately, I can not say the same of Justin one of the managers. I was unable to close a deal with Mr. Pippins due to Justin going back on his word and not being transparent. I am a two time Combat Veteran and know how to fend for myself in these situations. I am just concerned on how younger Service Members are treated. Is this how Lakeland CDJR takes care of Service Members?
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July 2023 by Joanska chi
We purchased two vehicles at Lakeland Dodge. We are happy with the way Angel the seller handled the deal with us. I recommend this dealer 100%
