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August 2023 by Arlene S.
I was a loyal customer for 4 or 5 years as my friend introduced me to Alturo and I trusted him and brought both of my cars up from Fort Myers to Alturo to work on. I I raved about him to friends and family who questioned why I would drive up to Lakeland for a mechanic.I always said I trusted him and I thought he was a "friend, my mechanic. . Well he knew I was looking for a vehicle to buy and take back to Indiana where I live.He told me all about a Chevy Tahoe that came in and the owner couldn't afford to pay him so he ended up agreeing to take it and fix it and sell it. He told me all about what he did to it.I spent 4500.00(like a fool) and realized before I had it two days that There were issues with the dashboard being demolished. It looked like a puzzle it was so broken up. I had not driven it prior to paying for it.When I came back to him, he admitted he knew I had not seen it (I couldn't reach high enough to see it). He wasn't willing to do anything and so we bought a dash cover to cover the broken dashboard.I shipped the vehicle and drove it from Indiana to Philadelphia for a weeks stay.While driving it with my two sons in the car, the brakes gave out. Thank god my husband was not going fast. When it was towed to Meinike they informed us that smaller, & cheaper after market rotors had been installed and that was the cause of the brake failure. At the same time,we learned the emergency brake was intentionally removed which is unsafe and illegal. They were so bothered at Meinike they agreed to put it all in writing. We also learned there was a problem with the heater and instead of doing the repair at a cost of 1.000.00 he simply cut the heater hose and coiled the excess in the engine compartment. We put out 1500.00 for brakes, & the correct rotors We drove back to Indiana and once there the truck overheated. We towed it to our honest mechanic and he told us it was the head gasket and the truck was done.We sold it for parts for 200.00 after putting 4500.00,1500.00 a new battery, (he had installed a tractor battery instead of the correct battery according to a battery specialist from AAA.It's very upsetting to me personally, that I trusted him like a fool. I am still very upset he is in business and able to lie, sell vehicles under false pretenses and use incorrect parts that cause safety issues. My family is very lucky none of us were hurt because of his fraudulent sales and business practices. This situation taught me, many lessons, so disappointed I thought I had found a reliable and honest mechanic. Not the case!!!
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June 2023 by Duncan Lane
Brought my car in for an alignment. Owner talked me into replacing the front struts and rear hubs instead for almost $2k. Alignment was then worse than when I brought it in. Another time I brought it in to have a leak in the sunroof looked at. After ensuring me he had found the leak, I found water was still coming through.
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April 2023 by Don Turner
Took into shop with 3 warning lights. Got it back with 5.$250.00 over agreed price. Replaced engine mount and car wouldn't start after. In an amazing stroke of luck, the groung wire by the mount broke, miraculously on its own, and the O2 sensor also decided to go bad as well while at the shop. My driver side mirror is also damaged and falling off which will cost me another $600.Charged almost $250 to fix the ground wire that broke itself while they changed the mount right next to it.Grease destroyed the interior. Manager/owner did clean front floor mats but exterior and interior had grease throughout. Owners manual removed from glove box and just laying on the floor alongside the other paperwork.Never, ever will I darken the doors of this place.You can be as nice as can be but you need to take responsibility and hold those that do such sloppy work accountable.
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April 2023 by Ira S.
Friendly, honest service and reasonable prices. Very attentive to my auto needs.
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April 2023 by Annette Bassue
The owner and staff was very welcoming. I went in not knowing if I was going to get my car fix the same day because it was a slightly major problem but they came through within hours for me. I was very excited and I definitely would be back and recommend other people to go there.
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March 2023 by Sheikala Benjamin
Best service I’ve received in life so far. Arturo and his entire staff were great. Very patient and had my car driving like i first bought it fresh off the lot. I wouldn’t go anywhere else to have my car worked on. -CAMARO
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December 2022 by Daniel Menniti
The staff is great, outstanding customer service by the manager and they solved a problem on my car that after visiting 4 mechanic shops they couldn’t fix it! The price was fair and they even gave warranty for the job! Recommended 100%!!Services: Engine repair
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December 2022 by Ramiro Ortega
Awesome service. Decent pricing. Knew their stuff, had me out in 18 minutes. Will be back. This on a Mercedes Benz.Service: Oil change
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December 2022 by Esmeralda Marenco
I have been using Lakeland Auto Service for the last 3 years and I can recommend it to everybody. Reasonable prices.Services: Oil change
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November 2022 by Dale Gordon
Great maintenance work. Fair pricing. I highly recommend Arturo and his team.
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November 2022 by JBaby
I paid $4,343.13 and my car runs TRASHY!!!! I can't even drive it, I called them back and I was told we would have to pay for whatever was wrong with it. ARE YOU KIDDING ME!!!!All I can say is. GOD DON'T LIKE UGLY, ALWAYS TREAT PEOPLE THE WAY YOU WANT TO BE TREATED!!!!! "KARMA IS NOT NICE" @ Lakeland Auto Service.....
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November 2022 by JBaby aka Jacquline Wright
I paid $4,343.13 and my car runs TRASHY!!!! I can't even drive it, I called them back and I was told we would have to pay for whatever was wrong with it. ARE YOU KIDDING ME!!!!All I can say is. GOD DON'T LIKE UGLY, ALWAYS TREAT PEOPLE THE WAY YOU WANT TO BE TREATED!!!!! "KARMA IS NOT NICE" @ Lakeland Auto Service.....
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September 2022 by Darrell Gordon
Jake is amazing he showed me world class customer service and treated me like I was his family he is a great guy if you come here ask for Jake he will take care of any needs you have very knowledgeable and know what’s he is talking about. Thank you Jake for helping me get my car situation taken care of.
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August 2022 by Ronnie 213
I'VE BEEN GETTING SERVICE FROM THIS COMPANY FOR 5 YEARS NOW WITH 2 DIFF CARS THEY ALWAYS UNDERSTANDS THE ASSIGNMENTS VERY PROFESSIONAL. CARING, FAST AND ACCURATE PACE ALWAYS GETS THE JOB DONE!!!!Services: Oil change
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May 2022 by leia Harper
They are fair and reasonably priced honest and always take care of me every time I need their services
