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November 2023 by J C
Impossible to get someone on the phone was on hold for 34 min and the call dropped...
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November 2023 by Renee Howard
Worst bank ever! DO NOT DO ANY AUTO LOANS OR NOTHING WITH THEM! They refuse to help you on any errors/situations that is not your fault. Just ridiculous on their part!
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September 2023 by Bryan Alcorn
Ty was amazing! She was very knowledgeable, and so patient helping me through the entire complicated multiple day process. She was truly outstanding in all regards. Rarely have I experienced the level of customer service that Ty provided. Congratulations to GTE for hiring such quality staff to assist it’s customers. I plan to do more business with GTE, and I have already been telling family and friends about the great rates and world-class customer service. Thank you again, Ty.
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June 2023 by Cinda Bentley
Ty was professional, considerate, and fun! She was quick in getting me back out the door, but gave all the details I needed. I thoroughly enjoyed the experience, and can tell she loves her job. She’s definitely a people person!
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June 2023 by Veronica’s Premier Home Services
Went to GTE to get some accounts established and Vince was very personable, friendly and most importantly knowledgeable of how to assist me with my needs. I Definitely recommend them! Thank you for exceptional service.
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June 2023 by Cynthia Quinn
I've been a member of Gte credit union for 20+ years. I moved to Lakrland 3 years ago and I absolutely love banking at the NorthLakeland location. I visited today and Ty assisted me. She was so incredibly helpful. I needed a new card and had several questions about my account. She was able to assist and meet all my needs. Very personable and made the experience pleasant.
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June 2023 by Jade Wells
I love this place, quick, easy, friendly service. Facilities, coffee bar and waiting room, clean and well laid out. Staff are familiar with my family and have helpd with our banking and accommodation needs.
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June 2023 by Nyzear Murphy
The worker are very helpful and understanding. And do there best to help.While also making sure you understanding the information being provided.
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March 2023 by Jazmin Chavez
Very respectful and professional, service was quick and easy.
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January 2023 by Melissa McCarter
I was given misinformation about a loan.And they took funds out of my account without permission.Now my account is in trouble . Guess 45yrs doesn't mean anything these days.Thanks Alot. Not.!!!!
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January 2023 by Kevin Hemby
I have been trying to contact someone about changing the checking account for my auto loan and every number I call says try again after I go through all the automated calling. Not impressed with the customer assistance at all.
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July 2022 by Vitor Bautista
After getting a hold of member care, I was connected with Yeneis, who made me feel like I wasn’t just a number, but a part of the family. 11/10 customer service
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July 2022 by Cristian T Riquelme
Miss Hernandez was a pleasure to work with got everything done that I needed to and all my questions answered.
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July 2022 by Samantha Styles
Yeneis went above and beyond to help me finance my truck showed me different options to save me money and a credit rating. She gave me the best rate the first time whereas the other credit unions and banks wanted me to show them something that they had to match. She did everything right the first time. 10 stars
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June 2022 by James Grier
The staff was very helpful and caring. We were not there very long and got everything lined up. As a matter of fact we are stopping in again to further our business. Thank you for fast and efficient!
