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December 2023 by Sabrina H.
They recommended a contractor, Marcos Garcia with AR remodeling solutions. He seemed professional at first but after his worker started the job he called me and asked for more money, he quoted the job wrong. At the end of the job I ask him to translate for me to his worker and he refused. He kept blaming his worker but it was not the workers fault at all. Then I asked him to at least tell me where I can buy the piece the worker showed me bec floor and decor didn't have that color, Marcos laughed and hung up. Disrespectful and unprofessional.
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November 2023 by Terri Harrison
I was having my bathtub replaced and was buying supplies to repair the tile. My first visit was very pleasant. I purchased 30 tiles and was told to purchase whatever I needed that I could bring it back. If it wasn't used. I had to come back a separate day to purchase 30 more so I just grabbed a full box. When the job was completed, I brought back the unused supplies and was told that since I purchased a whole box I could not return them. I told the cashier that I had purchased the same tile individually the day before if I couldn't return them because they were in a case, why couldn't I return them as singular since I had purchased 30 single tiles. I was told no. I told her that the sales person had told me the day before that I could return any unused items. She very rudely educated me to read my receipt. It's printed on the receipt that you cannot return tile if you purchase them in a case.. I will never shop there again. It's a shame becautse he tile I was returning was only valued at around $4. It's a shame to lose a customer over such a small amount.
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November 2023 by Leon Wingfield
We purchased some porcelain slabs and redid our master bathroom shower. It’s beautiful !!! And so easy to clean compared to a lot of tile grout !
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November 2023 by Spencer Comitz
The manager of this store is one of the rudest people I’ve ever encountered. Drive the extra distance to the clermont store. Megan was amazing to us. We had to drive there multiple times for returns/price matching because this manager was too good to do his job.
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September 2023 by David Medina Jr
First time we went to the store and what an amazing experience!We had Tay to help us out with everything we needed. He was super knowledgeable fast right to the point and guide us and everything that we needed.He was also very patient answered all our questions and generally looked out for our best interest.You won’t find people to help you in a store, so commonly the way he does.I hope this company values him.Excellent service! Definitely coming back for more products
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August 2023 by Chili Mac
Staff was helpful but told me in a somewhat nice way that I'd be SOL trying to find some replacement tile for a 50 year old wire cut paver restoration project.They deferred me to "downtown tile" (Dal-Tile) but that was a no go, too.
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August 2023 by Jennifer Page
Every time we visit the store, we always ask for Tay! He is always so helpful and knowledgeable about the products in the store. He is always willing to help and is so polite and respectful. It’s a joy to go to the store and see him there because we know we will always walk out with exactly what we need and if it isn’t in the store, he will order it or find it for us and still be there to help with any assistance needed even if we have to go pick it up at a different store. What a joy this young man is! Thank you Tay for always being awesome! My husband and I appreciate you!
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August 2023 by C A
This is my second time coming to store, I’m very impressed with the way the store look and the cleanliness. The staff was very friendly and knowledgeable. Will definitely recommend my friend and family to that location.
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June 2023 by Jenn Del Valle
We definitely recommend this store this location and ask for Robin; if you are looking for a very patient, helpful and sweet employee. We were so indecisive and had her walking back and forth, but she did not rush us. She was very helpful, hard worker and very sweet. Robin was amazing!!!
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June 2023 by Tanya Rahman
Tay is very customer oriented honestly the best customer service I have ever had!!! I visited the store yesterday & He went out of his way to design my kitchen AND bathroom of which I have been struggling with finding a vision; I would ABSOLUTELY recommend him for future projects for myself and others in my community. This man deserves a raise!!
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June 2023 by Ana Torres
The representative "Tay" was phenomenal. What a delight to arrive so indecisive and to have such an outstanding customer service. Tay is patient, knowledgeable and very hard working. Please consider him for your next leadership position. Excellent employee!!!
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June 2023 by John D.
Banghart and Patricia are absolute Superstars! They go above and beyond with customers and are true champions! Floor and Decor struck gold in such a major way when they brought them on board as apart of their team. I hope that management will see this and recognizes them both for being such an amazing folks. They are 110% the best!
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May 2023 by Margo M.
The store was impeccably clean and organized . The associates all offered to help me multiple times. The selection was fantastic! Absolutely will come here for all my hard surface items!!! 5 stars!
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May 2023 by Audrey M.
Update: After posting my review, I was contacted by some Floor & Decor “Care to Share” social media customer service. I was requested to send my review and information even though there was no name attached to the email. I sent everything along with receipts in the hopes someone would do something. I was told someone would be contacting me from my store and that the person who wrote that email would be following up (even though I had no idea who wrote the email). I received an email today saying that the customer service person who emailed me was very happy that I received $8.01 refund of and item that was another wrong item sold to me and that should I need anything further, blah, blah, blah. Honestly, another waste of my time and my bad, as I should have known dealing with this store or its employees would be a total waste of time as proved to be. They never addressed the problem. Took another star away due to wasting my time. Shop there only if you know exactly what you need, and don’t have to bother with their employees.Original review: If you don’t have full knowledge if the project you are doing along with everything you need, then do not ask the staff at this store because they do not know. We had our bathroom remodeled in 2017 with tile, and picked up all of the products we need per the contractor. We asked for sealed grout. We apparently didn’t know at the time that the Mei Pei grout they sold was not sealed and their sales people told us it was. Move forward 2 years and my grout turned black from mold. The contractor looked at it and said that the grout was not sealed and would have to be removed and replaced. Cost me an additional $500 to replace the grout with a sealed silicone. Oh and we went back to the store to get the silicone and the contractor spoke to the sales person to tell him exactly what we needed. Yet again, sales person sold us the wrong item. Management takes no responsibility. Better off going to Lowes or Home Depot! I gave 3 stars because they do have beautiful tile.
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May 2023 by A. Walker
Just discovered this place recently. Its awesome how helpful most of the employees are. We are redoing a room in our home and found amazing items for great prices. Ordering online is a breeze and returns are done by looking up your phone number so you don't need to keep hold of your receipts.