-
April 2024 by Ralph Burdine
This is the second time someone has gotten into my account and used ove 700 plus dollars and it’s out of hand they don’t do anything to help reimburse you ….. I have bills due today and tm that I not can’t pay because they don’t watch the accounts didn’t get any alert or anything either time
-
March 2024 by Rick Camp
The worst bank so far I had customer service is terrible the mobile app is under maintenance every other day i couldn’t get in my mobile app or online for hours finally when I did my savings goal I created with money I put in it gone I’ve emailed and called numerous times to seek help they are saying my savings goal never existed thank god I got screenshots to prove it existed now I can’t get in my app or online it says user name or password invalid when I try to create a new password it says my personal information is invalid I will be at the closest branch to close my account 9am sharp hopefully I get the money I’m owed I wouldn’t stay with this bank if they paid me 1,000
-
November 2023 by Chelsea Westover-Laferriere
Customer service is terrible. Wouldn't help at 4 pm bc closing is at 5 pm and an employee was at lunch, would have to come back with an appointment.Switching all accounts.
-
September 2021 by Haruna Spaki
This confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get all this from you Mrs. Murphy sherry for you have proven all what I have heard about you is the true, by investing $500 with Mrs. Murphy sherry I made $6050, it not the profit alone I am glad about but the instant withdrawal into my bank account, I am forever grateful and will tell the world about you, get in touch with Mia on
-
July 2021 by Kristina Hunt
Went in a few days ago.. and again today.. this location feels so awkward to walk inside ! The older lady we dealt business with.. barely even looked at us ! Sad because she has such adorable dog pictures hanging up but the fact that she ignored my sister when she told her how pretty her rainbow watch is .. and ignored my 11 yr old nephew when he told her how adorable her dogs are.. I will not return ! I'd rather drive further way to Combee location.. Where the women aren't stuck up !
-
July 2021 by Dajia Marie
If I could rate 0 stars I would. Donna was rude to my husband and I on THREE separate occasions. She racially profiled us as soon as we walked in. We both have had a personal account with 5/3 since 2016. We went in last week to open a Business account. The first thing Donna did was look at her watch then said “I only have 40 minutes so I’m not sure we’ll be able to get this done before I leave.” She lied and said I needed my marriage license since the name on the business was my new last name, and the name on my license was my old last name, however since I already have a personal account with my new last name the marriage license wasn’t necessary. (We confirmed with a Branch Manager at different location) She also left the room and acted like she went to ask a co-worker if we needed the marriage license, but she didn’t ask him. She just didn’t want to help us. Thankfully we went to the branch on S.Combee rd and we were able to get the Business account up and running. If it weren’t for Susanne we would have taken our Business to another bank.
-
April 2021 by Kevin Farnsworth
I absolutely love my banker. I look forward to going to the bank, because I know that Marty and his team believe in old-fashioned customer service. Whenever I visit, I’m remembered and greeted as a friend. I honestly can’t say enough about this branch. The team is just fantastic.
-
April 2021 by joe colavito
Alway had a great experience whenever going to this branch. The whole staff are always polite and pleasant to do business with. I even recommend customers of mine that need guidance in financing repairs. Marty actually takes time to see what options are available to each individual and guides them to the best possible solution for the customer. If you don’t believe me see for yourself. I have accounts with Bank of America had them since 1998 only reason I still have one. And accounts with 5/3 and it is a world of difference even the little things like every so often I get a call from a 5/3 banker asking me if I have any questions or problems. Only time I hear from Bank of America is when I have a problem and call them. If you’re in the market to open up a new bank account definitely worth starting at 5/3.
-
April 2021 by Milton De La Cruz
I've known Marty now for several years and am happy I can call him my banker, and also my friend. It is unusual to find somone in the banking world who will take the time and effort to build a relationship, to work hard for you as if you were his/her only customer. Each time I visit him, I get his full attention and all the time I need to discuss and anwer my questions. And this is why my relationship grow from only business in the beginning, to where I know feel I have a friend who is looking out for my best interest! I strongly recommend you give the folks at 53 a chance to earn your business! You will be glad you did! Milton.
-
April 2021 by Kristen Cleary
When I go in there the staff is always friendly and helpful. They answer any questions I have about my account. The wait is next to none. The manager is extremely helpful and informative
-
April 2021 by Rob Westlake
Marty Wilkey has provided myself and my clients with top notch service every single time. I never hesitate to recommend him or Fifth-Third.
-
April 2021 by Betty Donahue
I have been with5th 3rd bank since they came to Lakeland and have always had the best service ever !The manager at the FL Ave branch is one of the best ! The tellers are friendly and know us by name. Thank you for making us feel like family and safe and secure handling our finances.
-
April 2021 by WAYNE TUTRANI
I worked with the loan officer who was knowledgeable and personable.. a great experience!
-
April 2021 by J Morrow, MT
Marty and his team are fantastic!! Friendly, knowledgeable, and I feel confident in working with them, and you should too!!
-
March 2021 by Kiera Brown
I have been a customer with 5/3 for over 10 years and have been to many branches, all which have been wonderful and helpful even in stressful events. The brief encounter I had with Donna Pinix 'the supposed lead teller', is by far the worst. Zero customer service skills! No conversational skills. Just here to collect my check is the vibe she gave off the entire time. I was in there to get a new 360 card and she didn't bother to tell me any details about the card, like the fact that you have to wait 24 hours to use it and I needed money ASAP. I found this out on my own attempting to use the card AFTER I left. When I came back she like "Ohhh you have to wait 24 hours" with a look of annoyance. No apology for the inconvenience, nothing. I go to the front counter to get money out and she proceeds to make a phone call about ordering some ribs. Like, are you serious?! Please higher ups, give Donna Pinix customer skills training.