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April 2024 by ACES 411
Horrible customer service. They have 1 teller doing all the work as the 2 managers stay in their office playing on their computers behind their desks while they see lines of people needing assistance.
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February 2024 by suzanne miller
I just left this location today and I don’t know the lady name but she was extremely rude to me, the other 2 lady’s seemed to have a lil bit of an attitude as well but the one was definitely rude, I was also thinking about opening up an account with them but from how I was treated today I changed my mind.
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December 2023 by Sandra Williams
Alexander was awesome, he’s great at what he does and he made my visit a lot less stressful!
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November 2023 by Terrell Hester
Love this bank. Everytime I go there I feel I get the small town experience because they know me. Always friendly and professional.
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September 2023 by Derrick “Megga” Stanfield-Kivoi
Tellers generally very pleasant management some good days some not so much want to be bothered but will help. Clean and sometimes has coffee.
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March 2023 by Yirhet Wright
If I could rate, this place a zero, I would. They never seem to be able to help and when you do call they give you attitude I don’t understand why you would want to work at a bank if you have no knowledge of how things work. Don’t apply for jobs that require customer service if you’re going to be rude. I will be switching banks after this
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February 2023 by Linda Egan
Used to love this bank when they had several tellers. Today I went to the drive thru and since only one teller for inside and out, took 15 mins. I was next in line and first car had already sent the carrier when I arrived. Not blaming this bank because I’m sure they’re told to keep costs down but considering Fifth Third made $2.7 billion in 2022 I’m thinking maybe we could have another teller.
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October 2022 by Diane Fitzgerald
Straight forward banking. Been a client since it’s existence in Ohio.
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July 2022 by Kristy C.
They take 2-4 hours to get ahold of somebody, it's happened 3 times now! I'm on hold as I'm writing this review. I have 2 transactions on my account that are not correct, can't get ahold of anyone to get help. Only 30$ but that could be the difference of a bill that could have bounced, just so annoying. Waiting to get my nails done, sitting here in the salon waiting still!! I drive here so I wouldn't be late for my appointment, they are awful!!! Inside not bad, just don't try to get ahold of someone. Just ridiculous, nails are at 4:45. Well I could go on, however if I can just get one person to not bank with them I've done my duty. Beware of this bank
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May 2022 by Toyre Mccoy
A+ job by all the staff especially Mrs. Marsha Martin she helped me so much with a delightful attitude thank you again
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May 2022 by Ibrahim Aldabbas
Super slow they have only one working took 20 min and there was only one customer
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October 2021 by Jeremiah Wysong
Service was awesome thank you vlad and thank you Maria you guys helped me out immensely...I'd gladly pass my local banks to work with you two again.
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October 2021 by Nick Harrington
I have been banking with Fifth Third bank for over 20 years. Recently I moved to Florida and today was my first experience using a Fifth Third branch down here on Lakeland hills blvd. After my experience I will probably be switching banks. I had a difficult time understanding what I think was the manager who was talking to me about a loan for debt consolidation. Didn’t speak very good English. When he typed in my information and data he did it extremely fast and often made errors and had to go back and fix. That already made me nervous. Then once we had agreed to terms on a loan he showed me what the minimum credit score I would need to qualify was that was it. I knew based on the minimum he showed me I would be able to qualify.He said it would take about a day and they would call me. A few hours later I got a call that I was denied. He said the minimum qualifying credit score was actually more and he didn’t know. Extremely odd for a manager not to know that. It was then that he also told me running it probably dropped my credit score a little lower and even if I did pay off some debt to raise my credit score to the amount I can’t do anything about it for 32 days. A lot of that information would’ve been very important and good to know beforehand. Now I am forced to wait when this was a time sensitive issue. Absolutely disgusted.
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July 2021 by Lia L.
The staff here at this location are absolutely fabulous and they know the banking and customer service business like no other. Whenever you need something, Fifth Third staff are always willing to help you beyond repair. Amanda Gonzalez, Teller Maria and Renee are very welcoming and understanding of consumer needs. Thank you guys again, 5/3rd is blessed to have you on their team.
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June 2021 by Kim Frecona
Big thanks to Amanda, she went above and beyond for me today.. love this branch! Great team of people ?
