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March 2024 by natee natere
Very kind people working here. Had accident was in bad way but they helped so much. Thank you
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October 2023 by Josh Rumbel
The gentleman that works there are so awesome. Went out of their way to help me with extra issues I was having. They are knowledgeable, understanding, and great at their job.
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August 2023 by Gary Bence
So far so good. We'll see after it's all over.
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June 2023 by David and Liam Wilcox
Easy to get in and out , very clean trucks , great service.
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March 2023 by Chads Jones
Great service! The folks here are really interested in helping, something you don't see often. They put in time & effort to make sure our rental situation worked out. Definitely recommend!!!!
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February 2023 by John Callahan
do not go here they will steal money from your account
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February 2021 by Mike Perdomo
Great customer service Agent: Darrin. Thanks
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September 2020 by Steve Madden
We rent several trucks/vans a month and the entire crew at Enterprise is extremely customer focused and will bend over backwards to help in any way possible!
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April 2020 by Vasti K.
They charged us a extra day that we didn't use the car and they don't want to give the money back. We can prove that we gave the car a day before the due date, Someone wrote down the wrong date and time. The time they wrote down we both, my husband and I were working. Even I have top pay more I will note rent a car from Enterprise. BECAREFUL. CHECK YOUR FINAL BILL
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February 2020 by Alberto Morales
Rented 24 foot truck for my moving. Service was awesome. Dylan and his team were great. Fast check in & out. These guys are the best. I am very happy and highly recommend this place. Vip service with a smile! wow thank you guys. You all deserve a raise! God bless you!
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November 2019 by Ignacio F.
One star because I can't give a negative number. I was the driver in Jean's review and after changing the tire on I 4 it was disappointing to see the original car at the back of the store with the donut still on it. Why could you not be transparent Kenya and Dra? Your customers deserve better
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November 2019 by Jean B.
Deceptive business practices! We rented a car in Miami and were on an 11 hour trip to pick up our kids from college in Orlando and St Pete. After leaving Orlando we got a flat tire and changed it for a donut tire that came with the car. The trouble started when we tried exchanging the car. None of the local stores in Lakeland had other cars available and 2 separate stores instructed us to fix the tire ourselves at a local tire store (we would not be charged). After the MIAMI office called around, the store at 1950 Memorial said they could help us but in the end they were deceptive. They offered us a very small car that would not accommodate the 4 passengers we had traveling with us (on our way to get passenger #4). We were told they would take the car to get repaired, so we waited an hour while they "took it to get fixed." We went to lunch and someone from the office called us to come back. Upon return, the manager Kenya said the car was not ready and instead offered us a pickup truck. That didn't accommodate us, we said we would wait for the original car that was being repaired. Then Kenya offered us another car (after saying they had no other cars available) a Hyundai which we had asked for in the first place more than an hour before. As we left the store, we saw our original rental car in the back of the store with the donut still on it. They never took the car to get repaired and the manager of the store lied to us throughout the entire process. Really disappointing.
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August 2019 by Phillip Beasley
Easy truck rental when I needed one. 2019 F250 XLT! Great service.
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May 2019 by Jacqueline Sullivan
Got a rental car for only two days from here never was explained how the toll charges work and I used my sunpass in the state of Florida to cover my car like normal and my account my charged over 14 for one toll... called all morning enterprise kept being placed on hold no acknowledgement of being told I would be right with you or anything like that. No answer to the phone at ALL -_- called corporate and they gave me this sorry excuse that I went through the plaza at 7 in the morning, I'm not up at that time and I know for sure I didn't go through any plaza at that time. Now my card is being charged again when I don't even have the car... these people are fake and like to steal your money. Will never deal with enterprise again, still haven't heard from anyone and it's been over 4 days
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August 2018 by Alex Felton
Reserved a 26' truck with lift gate 6 weeks prior to my move....but they called the Friday before my Monday move to let me know I wasn't getting the truck but could get a 16'...... Sooo that means two 370 mile round trips instead of 1. Needless to say they did give me 6 whole free hours to get the truck back on my 1 day rental (good thing I guess as it's a 6 hour round trip) and 100 .39 free miles (which, hey I can do math equates to $30 more than the .59 a mile for the 26' truck I reserved, not counting the extra diesel. So roughly I paid $150 more to drive twice as much..... “oh, we can't guarantee your rental, we can't prepare for when someone wrecks one of our trucks.†How bout have a spare truck!!!! So we arrive back at the Enterprise 15 minutes before they close as I said I would....tired, oh so very tired... and Louis didn't even offer us a ride (thanks Uber). Maybe they don't do that with the trucks.... who knows.... but it's over and done with and I won't be using enterprise trucks anytime soon... likely ever again... oh, and the lovely truck I did have the privlesge of putting 740 miles on had a serious problem with the driver door vibrated to the pint of feeling unsafe that caused such a horrible ear hurting reverb vibration at 60+mph...which you know was about 10 of the 12 hours of driving.... Louis said the trucks had a defect when I told him....he also told me he scolded his employee who told me my truck would be there when I came into the store 3 weeks prior to my rental to make sure everything was squared away because “we can't guarantee you a truck.†Don't worry Enterprise next time you won't have to worry about getting me a truck that is the correct size, correct cost, and correct use of my time.. you ruined my family's 4th of July, congratulations.....
