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November 2023 by Amy Eckenrode
I can't believe the experience we've had. They told us that they could put a new transmission in our Ram Promaster. They charged us $7,000.00 for a new OEM Transmission. We drove 2 miles, and the transmission failed. We took it back to them and Chris had no idea how to fix it. They had to take our Promaster to the Lakeland Dealership. The Dealership informed us that they did not install the transmission properly. They never replaced the cooler or drained the old, corroded fluid. They didn't do the basic things to replace the transmission. The Dealership didn't want to warranty his work. Our work Van was down for over 3 months because of their bad install. We had to fight to get our Van fixed. We had to pay the Dealership an additional $1400, to fix their mistakes. They wouldn't even apologize for what they did. We will be taking legal action.Edit Post: Our Promaster is our mobile shop, our livelihood, and you new this. We did not talk over the phone. My husband and I drove our Promaster to your shop and inquired about installing a new transmission in our Promaster. You looked at our Van and got the Vin number off of it. You told us you could install a new OEM Transmission. You provided the Transmission and installed it. You asked for Cash and told us you would give us a "Discount". You called us and told us our Van was ready. We drove 2 miles away and it blew. We limped it back to you. After 4 days, we called to see what was going on and that's when you told us you dropped it off at the dealer. When installing a new transmission, you are required to replace the cooler, not flush it. The cooler literally comes with it. It's standard practice and required for new transmissions. You even told them that you flushed it and it gave the just cause, not to warranty it. It took me 3 months to get my van back. The service manager called you and told you to pay for the cooler and you refused. Thanks for stating that you installed it improperly. Don't worry, we don't want you to touch our vehicles.
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November 2023 by Heather Pell
I have always felt that they are being straightforward with me about what REALLY needs to be done. Their prices are fair and they are super friendly. We'll be back!
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September 2023 by Lisi Isasi
What a nice shop and the employees were super sweet. They got me in on short notice and helped me out with my battery. Really appreciate them making it happen :)Service: Battery
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September 2023 by Jennifer Cartwright
Honest reasonable prices and great service. I had both my vehicles worked on and was great!!
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September 2023 by ASHISH GUPTA
A-mazing place. Chris rocks! I have been to other places in the past and either mechanics want to gain your trust and then rip you off in future visits. Or they will charge you for services they didn't perform. This place is Legit. They dont oversell and do a thorough job. Amazing team of people. I have been there a few times already and I am raving about you guys to anyone I meet. Just told my LyFt driver to use your services for all his cars. Please don't change your work ethics.
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September 2023 by Cam1558
Well this is sure one busy place, 2 weeks just to get an appointment. I asked them to see why I had a miss and a shake in the steering wheel when I applied brakes. I also asked them to go over the whole car for any other issues as I had just bought it and wasn't sure of the maintenance history and I noticed a clunking noise going over bumps. Don't want any surprises coming up.Well they called and quoted me a pretty high price for c omplte brakes, coil, wires and plugs. Not sure I had enough funds, I was just going to do brakes myself so I told them all but brakes. After checking funds, I cxxalled them back 30 minutes later and said just go ahead and do it all. The girl started laughing at me and said sure. That was weird.Well I got the car back, still have the shake in the steering and the miss is still there as is the clunking, the desk person said they didn't check anything regarding suspension.I doubt they even drove the car. Feel like they just threw parts that were relateds to issues I mentioned and called it good. If they had driven it, they would of noticed, the issues were still there. I was just $1200 lighter in the pocket book.I don't think it's a terrible place, just to busy and they just slap on parts and move on to get to ther next car.
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September 2023 by Carmen Muñiz
Great and honest people. I went to the dealer to check my a/c because it stopped cooling and they quoted me over $2,000 to fix it. So I searched on Google to get a second opinion and found this place. I took my car and ended up paying not even half of what the dealer was quoting me. Totally recommend!
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September 2023 by Dennis Cole
I had a high pitched noise coming from the vehicle that I'd never heard before and it started all of a sudden one morning .It was made worse by the RPMs and the steering wheel changing directions.I pulled into elite automotive and went to the receptionist and asked if someone could come and quickly diagnose the car to see if it was simple or a long-term issue.Chris the owner personally came and inspected the car asked me to turn the wheel and knew exactly what the problem was.I have never seen an owner come so quickly and diagnose a car so simply. He showed great respect and promptness and was even able to fix the car on the spot and showed great professionalism.Would absolutely go there without hesitation.
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September 2023 by Eric Boatright
Just wanted to say you guys rock. Had brakes done in another city and while traveling they failed , stopped in and saw Chris and they were able to squeeze me in same day and get me back on my road trip. Thanks guys and will definitely recommend if any one is in Polk County / Lakeland area come see Elite Automotive. Hands down amazingService: Brakes
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July 2023 by Ryan Chisholm
Chris and his team always do great work, and a very good price. They are hard working and honest about what is needed. I drive across town just to use them.
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May 2023 by Mike A.
My girlfriends truck was turning completely off when the truck would turn left when only going 5-10 mph when the truck was dropped off with specific detail stating the dashboard display would say sublitrack turned off as well it would say power assist steering is shut off drive careful. The first thing I was told by some genius there was "we need new tiress are bad". I asked him what about the struts? Said genius told me the shock and the strut are the same parts. At that point I simply refused to talk to said genius anymore and asked for someone in charge that I can speak with and was introduced to Chris the " owner". I spoke with Chris about our problems and informed him of everything that was going on and including what the genius had stated and Chris laughed as well and called.him Hector. Anyhow, I firmly stated to Chris we are new residents in Polk County and we.are.looking for a reliable shop and we wanted the entire truck checked out and we wanted a list so we could start at the main problems first and work our way down the chart. The next day we received a call from Elite stating our rack and pinion needed to be replaced.and that would cure our problem at a price of $2,200 with an alignment and muffler.system gaskets and seals replaced and tightened properly. We say go ahead and fix it. Chris himself.stated "my girlfriend has to be safe when she drives her truck" so I myself was definitely sold thinking the issue would.be fixed. After the weekend and on Wednesday we were told.to come pick up the truck its ready. We got there, paid there bill, went DIRECTLY to Discount Tire 4 miles away checked on tires and left there. I drove approximately 8 miles.from Elite Auto to Discount turned left and the truck turned completely off under an intersection. I took the truck back. I asked Chris to drive it himself. He drove it to a shop bay and discovered the truck was super low on oil (when have you ever taken your vehicle to a mechanic or mechanic shop and they didn't check your fluids!!!) He than informed.me.it felt.like it was missing , which tells me they never plugged the truck in to read what was going on. I was told.it should be ok now. I proceeded to drive home another 6-7 miles and the truck completely turned off on me at 45mph this time!!!! Now the initial problem we took the truck to Elite to be fixed is worse and shutting down at high speeds not just low speeds... I called.after hours yesterday and left 2 messages for someone to call me back and heard nothing as of today. As I waited for said call today I took the truck to another shop, they plugged it in right in front of me and told me there is a low voltage problem causing the truck to turn itself of and reset itself.... 5 min, $150 battery...... Not 5 DAYS $2,200Yes.. Elite fixed "a" problem on the truck.No... They didn't fix "the" problem the truck was brought in for and didn't not return customers calls.Therefore they lose my businesses on 3 household cars rucks.
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May 2023 by Dan Joe
They did a very good job for me would recommend them to anyone who needed work done on their vehicle
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April 2023 by Bill D.
The passenger side headlight assembly had to be replaced; One car household. Called Elite, and spoke with Johnathan. He kindly worked me in the same day, and the work was done well and quickly! Great service!!!
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March 2023 by Douglas Mewhorter
When I write ✍️ reviews, l do it for places that I felt were worth a five star rating. Elite Automotive is one of those places. I'm on the road a lot and I trust them to keep me moving.
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February 2023 by Cj Styes
A little skeptical at first having someone other than myself work on my car but with being short on time I had elite install a roush supercharger on my 2013 GT. I talked with Billy beforehand and he seemed very knowledgeable and experienced. Jonathan helped me set up a time to drop it off and they knocked it out quick. After I picked it up the car had a small wiring issue that they resolved very fast no questions asked. Overall I'm very pleased with their service and I would use them for anything from performance to standard maintenance on my vehicles.
