-
February 2024 by Michele Wellman
Doctors and staff are kind and helpful everything is explained to you as they treat your situation. Highly recommend
-
October 2023 by Clarke Andrews
The doctor seemed competent and very nice. However, after being referred to a specialist some 4 hours away and being very nervous and anxious during the interim of the second appointment, I called to ask the doctor that saw me a few questions to try to ease my fears and apprehension. I was told, "No, you can't talk to him. We will let you leave a message and a nurse will call you back.". I can see if he had never seen me, and I hadn't ever paid him being a reason I couldn't talk to him. But, I had seen him. I had paid him. I feel like I should be able to call and ask a few questions. 5-6 minutes out of his day wouldn't ruin the company structure. To that end, almost 24 hours later, no return call from the nurse. Both examples of modern day poor customer service.
-
August 2023 by Wendy Davis
I was referred to this office and I called to make an appointment and the women answering the phone was extremely rude. It felt like she hated her job and didn't want to help in any way. Didn't make an appointment and won't, I will find another doctor.
-
August 2023 by sophie Greenhaw
It's a great place to be to get your eyes checked ?
-
August 2023 by Bob Jones
I would give Dr. Hamilton 10 stars if I could. Not only is he is highly trained, but his results are outstanding! Highly recommend!
-
August 2022 by Susan Ehrhart
My Mother and I had such a wonderful experience at the Low Vision Clinic. Dr. Braudway and Toni were so helpful and kind. The exam was very thorough and finally someone listened and found adaptions that will work.
-
August 2022 by James Owens
I took someone who is legally blind and their compassion was outstanding. She will be receiving shots for a year. They have an outstanding practice.
-
August 2022 by POOH
Impatient and rough
-
August 2022 by Kevin Cunningham
New Patient - best medical experience. Professional, friendly, immaculate facility, knowledgeable, fantastic communication with patient, takes time with patients. Dr Randolph, keep up the great work
-
August 2019 by Ross Younger
Dr. Richard Hamilton is the best.
-
August 2019 by santiago cuellar
Very nice and caring staff,nice relaxing atmosphere and great doctor.
-
August 2019 by Evon gma
Great Doctor
-
December 2015 by Deke M.
Trying to make an appointment is a 1 star experience. They have an online option but don't respond. Phone appointments are routed through Winter Haven and I spent an hour between operators, referrals to technicians' voice mails and threats like "we only have2 appointments left but you have to go through this number" transfers. They should be ashamed of billing themselves as a great multi-city ophthalmology group with such poor appointment service. I decided to try a walk-in appointment and got lucky. No one in the very clean & comfortable waiting room and was able to be seen immediately which was a blessing after the phone treatment. (I wonder how many potential patients they lose?) Of course, the first question is do you have insurance rather than "what is your concern/issue?" Dr. Adam Berger is a great eye doctor, 5 star in the knowledge department.. Neither he nor his tech were particularly personable but they get the job done. You need to be quick with any questions because he/they are in and out, a plus if you are in a hurry a minus if you are slow to think. They don't explain as they go (even simple things like why 3 sets of eye drops or what does that test show?) But you will leave knowing if you have a retina problem or not.
