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February 2024 by Daisy Do
Horrible; constant mistakes, slow services, boa credit card fraud. They reopened credit cards consistently after we requested them not to and we did not sign for the card. They don’t know what they are doing. For example, drive thru windows closed years ago but this site says they offer it.
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June 2023 by RapidRick1
Bank of America has good Drive Through as some locations. But their ATM system in Florida is the very best. From a wheelchair a person can finish the task necessary in much shorter time than entering the location.
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April 2023 by Tatiana Slama
Do NOT use their ATM machine . It took my card and never rerurned it. Customer representative asked me to call my bank I went through the circle of restoring my debit card for no reason. My bank stated that it was no reason for their ATM to capture my card
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March 2023 by elizabeth a.
After attempting to make an appointment online and failing , I called this branch to try setting an appointment directly with them and was left on hold by an unnamed women . Several minutes passed by and she came back to the phone explaining she was with a client and would be right back with me to schedule . Several more minutes passed by and a gentlemen answered the phone asking me what I needed help with . I also explained to him I just need to set an appointment he said he would transfer me to someone to set it up . Then he hung up on me . I just wanted to open up a business account . After this experience I decided my money would be handled better somewhere else . Truly disappointed ...
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December 2022 by DJ
Jessica was Fantastic from the start. Making sure we know everything Bank of America has to offer and making sure we understand it and how it can benefit us short and long term. She is very knowledgeable and concerned that we have what is best for us. Including enlightening us on services that are available to us for the way we manage our money. She knows that not all customers are the same, we all have different needs.I loved her concern for what fits us best.She is very patient. In no way did we feel rushed through and out the door, and yet not trying to give us a lot of unnecessary information that has no value to us.She is great at what she does but I can see her in a much Larger role with Bank of America. She soo obviously loves what she does but I would be surprised if she isnt promoted to another position.She is absolutely excellent!!Myself being in a position of overseeing several businesses, I would, without a doubt, be ecstatic if she was on My Team.As employers we search high and low for that One Employee of Great value,and Bank of America found her first.Thank you Jessica
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December 2022 by Professor C
Closed drive-thru per “Corporate decision”, lines long, no room for 6 feet apart, people coughing, can’t contact a person on phone, and more problems.
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November 2022 by Brian Wilson
Absolutely pathetic 1 teller 1 doing loan. Yup they raised there minimum wage but let go so many people it's ridiculous. Closing account but they don't care.
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November 2022 by Alecia Drayton
The staff is very helpful. I had to set a mobile app cause they no longer do the temp cards. So that was different. It's all new to me but I guess it will work. But other than that everything is good.
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August 2022 by X YZ
Jessica is A-MazingAnd Great Representative for the Bank,Jessica Needs 10 ? ? starsAll stars for JessicaBank situation oneIf she goes... I go,However, NONE to HER fault,This location cannot take care of its customers in 5 Star manner,(let alone 3 or 4 star)Absolutely NOT,30+ people in line 20 minutes before opening, 2nd time I was there for over 1 1/2 hr an the lobby FULL the whole time.Understaffed- toooo small of lobby-Last time there 27 ppl in line before opening & note on the door cutting business hours..Now more than 30 in lineThanks alot Bank of america
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July 2022 by Christi Snyder
Bank does not open at 9!! Ridiculously long lines, branch opens at 10, be prepared to pack a lunch and wait!
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January 2022 by Harold S.
Every time I go to this branch it either has just one person working as a teller or it is closed. The wait is usually about 20 people or more. And there is only one other location in Polk County that is open. Where did all your people go?
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January 2022 by Jameson Sero
When visiting this area, we always would did business with the other northside BoA branch. It was convenient to I-4 and we could easily jump on the Interstate and head back home to the east coast. Well, they closed that location years ago. Now there is ONE location on the northside. We now have to deal with US 98 North to get to this branch. Not fun! We have gone here twice. Both times a line out the door. This last time, I wanted to discuss opening another account. I was told to make an appointment. I really only have two or three questions. So I called instead. Nobody answered so I guess I have to request an appointment in order to request an appointment. So I picked a random branch and called and got right through and had my questions answered. I also asked the associate if the big shots at BoA are aware of the horrendous customer reviews with this company. He blamed Covid. That's convenient.
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November 2021 by Jameson Serono
When visiting this area, we always would did business with the other northside BoA branch. It was convenient to I-4 and we could easily jump on the Interstate and head back home to the east coast. Well, they closed that location years ago. Now there is ONE location on the northside. We now have to deal with US 98 North to get to this branch. Not fun! We have gone here twice. Both times a line out the door. This last time, I wanted to discuss opening another account. I was told to make an appointment. I really only have two or three questions. So I called instead. Nobody answered so I guess I have to request an appointment in order to request an appointment. So I picked a random branch and called and got right through and had my questions answered. I also asked the associate if the big shots at BoA are aware of the horrendous customer reviews with this company. He blamed Covid. That's convenient.
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October 2021 by Jason Applewhite
Have been banking with BOA for many years. They closed the drive-thru teller service forcing everyone to come inside. At certain times the line goes out the door because they have only one teller. Standing in line in the hot Florida sun gives people great opportunity to talk about finding another bank. Its sad but true that BOA has changed in just the last year or so. I hear rumors that they are having financial problems themselves which may be the reason for the changes.
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October 2021 by Ruben Quinones
I would like to know why are all BOA branches closed? Last weekend (Saturday) drove around town to find all branches closed on a Saturday, why? Yesterday Friday, Oct. 1 went to do my business with them and they were also closed. Their is no excuse. The branch on Socrom Loop closed now I’m stuck coming to the 98 N and it’s a joke!
