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December 2023 by Google user
on 11/14 gas was requested and not delivered. I received an invoice for $275 and it took over 6 weeks to get credit and get new gas delivered. This time they were able to fill in more gas which does not make sense
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November 2023 by Stingray Payables
Herbie was personable, very thorough, and knowledgeable. He took the time to answer all of my questions completely. I wish all of my customer service experiences were like this!
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August 2023 by Sonja Golwitzer
I have been contacting your customer service 13 times from May 11th thru today to get a 100 lb tank exchanged. I have never had any problems before this year having you come to do the exchange, usually come in a week. This has been over 3 MONTHS. Every time I call I get told sorry will escalate and talk to supervisors and still no service. When calling your automated service says that you have improved your service but this has actually been opposite. When can I get this service completed?
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August 2023 by Quinisha Meeks
NOT WORTH MY TIME TO COMMENT. I wasted too much time on the phone over the last 3 years. If you haven't figured it out yet, then you never will.
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August 2023 by Chase Southworth
I was having trouble at first but after a few unhelpful representatives, I finally had the pleasure of being helped by Joy, in the Lakeland, FL branch. I am eternally grateful for her understanding and support and have been won over by her to stay an America’s customer!
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August 2023 by Michelle Maskolunas
I had a leak 3 weeks after the take was filed.I was suppose to get a credit. Never did. They said it was for 75 gallons. No way I used 55 gallons in three weeks living alone. Called 3 times suppose to have someone call back. No one called me back.
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June 2023 by David Rainone
Tech arrived on schedule - worked hard to complete pool heater installation. showed me were the tank and meter is, shut offs, etc. Very thorough!
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June 2023 by Andie Lane
The cost to have our gas turned off was not on the price list. $240 for 10 minutes at most of work.The cost to reconnect was on the price list, but Amerigas added $99.99 to the price listed.When I called customer service I never got a satisfactory response. The first time they scheduled us to have our gas turned off for nearly a month - when all we needed was 3 days during a fumigation. Shockingly bad experience.
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June 2023 by James Votery
Was out of gas for over 4 weeks and could not get a live body in the United States. No one cared that my family could not eat hot meals.
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June 2023 by Sheila Perkins
Said it was 30 gallon tank” !!!!Did not say “ oh I only dripped in 5 gallons”Came a few days later…. Almost 40 gallons, ya you have a 60 gallon tank, !!!!!Now I am in almost 600 $ for 45 gallonsWell back pilot light high now 185 + degrees on cooktop, no burners on!Told to GOOGLE IT!!!Told price high because I was not given 120$ new client discount!WaitedWaited for money to be returned….. Oh you have a credit…. NOOOOOOWant $ in my BAC account returned!Called, sending a check…… still waiting, had to hire guy off of Angi to fix pilot lite.Now in for 700$ for 45 - gallons and pilot lite checkI WANT MY MONEY BACK NOW!!!
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May 2023 by Lisa Harris
I thought it was of vital importance that I share my experience with everyone. I called to possibly become a new customer. I need a 500 gallon propane tank installed to a 26K generator and filled. So I call and was trying to get pricing information on how much a 500 gallon tank is and how much to fill it up. I was told this company does not install propane tanks nor do they service homes and fill up tanks. I asked her again, so you are telling me this company does not install or sell 500 gallon tanks and you do not fill these tanks for customers. She said no we do not. So I went online and read that they in fact do install tanks.So I hung up and called back, got a different representative he said that information I received from the first person is not true that they do install 500 gallon tanks and service them; I need to give you the sales and marketing number. I said I think not, the first person I spoke with was your sales and marketing department. I told him I think it is best I go to another company that knows what they are selling.
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May 2023 by Jared Diveley
Poor communication, associates on the phone tell you what you want to hear to dismiss you, then don't execute on their commitments. It's a shame!
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May 2023 by RobandSandra B.
Zero The worst customer service on the planet. Fraudulent business practices. If there is a billing issue, you can only reach a call center so the issue is never solved. They are billing me for over $1500 worth of gas and the date of service is after I moved from that house. Do not use this company for anything.
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April 2023 by Heidi Arbuckle
AmeriGas is supposed to be monitoring our gas usage and filling the tank when needed. You have let us run out of gas 4 of the last 5 fills. Then we are supposed to have a 1 day emergency fill if we get low. 2 - 3 days minimum for a fill AFTER you let us run out. AmeriGas is the worst company I have ever dealt with for customer service.
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December 2022 by Chris Crouse
I have been a loyal customer for 7+ years. I am on a automatic delivery schedule and supposed to receive two deliveries per year. My last delivery was in February 2022. Due to life, I haven't checked our propane level nor our last fill date.Now here it is the day before Thanksgiving and we're out of propane with no hot water, or ability to cook for family that has traveled in. Now with their central call center there's no telling when my "expedited delivery" will occur.I am very displeased with Amerigas and will be looking for alternative companies to supply our home.Update: after several calls, the company sent an after hours delivery, greatly appreciated!
