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December 2023 by David Maunder
Clearance section was good
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October 2023 by Daphne Asencio
Excellent service, attention from the employees and owner, family atmosphere, delicious food and the best mojitos, super clean place, 100% recommended.
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July 2023 by Michelle Hutchinson
Wanted to give a shout out to Ashley at the Lakeland store 5883477 store number for helped me find jeans and for being so patient and great customer service ? Thanks Ashley!
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May 2023 by Dawn Oakely
Love American Eagle. I wish they'd lower their jean prices, but their clothes do last, so a pair of jeans from AE is going to last a while. I love that they have all sizes, even different lengths. They have all styles as well as all rises.
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April 2023 by Ismaray Fruto
Love this store. The staff is super friendly and helpful. They have everything organized!
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March 2023 by Sabrina Baker
Everyone in there is so nice. The store is always clean and I love their clothes. I had to return an item today and the process was so easy. Of course, I couldn't walk out of there empty handed so I guess in reality, it was an exchange instead of a return!
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November 2022 by Eileen Patterson
Very friendly and helpful employees. My granddaughter found 2 pairs of jeans that she adores. Will definitely take her again!
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September 2022 by Jaida
In short: If you need to return don't go here because you have to know the manager.I went to the store to return an item I purchased online and the manager said that don't take returns for underwear so I called customer service and they said you can go to any American eagle store to return as long as it's in new condition and unwashed and it was. I went back to the store and she still claimed that it wasn't possible until my mother walked in and she said, "because I know your mother I will allow it" she stood true that they don't take returns from aerie when on the back of the register it states they take all returns from both stores and she never heard of this policy when it's on the back of the register. Super disgusted that she only allowed the return because she recognized my mother. I look young for my age and I truly believe she did it because she thought I didn't know the policy.
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September 2022 by Itzel Boulanger
Online purchase and tried doing a return in store just to be asked by the manager by all this kinds of ids and proof of purchase, despite me having my online receipt. I still had to show her my id, and she questioned the address because im out of state visiting family . Had to showed my credit card, had to give her my phone for her to physically see the order email i got, and verify the last 4 of my credit card. Hassle to say the least, decided not to look around and buy a few more items. Definitely not going back
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September 2022 by DONNA Q. WILLIAMS
Took my 14-year-old granddaughter there she really likes it they've got the clothes they like to wear
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July 2022 by Enid Figueroa
The employees were very attentive. Even though we went in 5 mins before closing they were very nice and helpful, they did not rush us to get out and close. A little expensive though
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May 2022 by Cindy Blount
Did some shopping while my daughter was home from college. American Eagle is always on the list of where we go. As soon as we entered, we were greeted by Isaiah, a sweet young man who informed us of sales, let us know that he was there if we needed anything. A few minutes later, Morgan greeted us, and asked if she could be of help. She quickly located several different cuts of jeans for us in a particular size. Later, we went to try the clothes on and met Zaniyah who was just as sweet and helpful as the first 2. We had a wonderful shopping experience, and I wanted these amazing associates to know how much we appreciated their help and friendliness. Your Lakeland mall location seems to be in great hands with these 3, along with several others working this day.
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February 2022 by Aaron Mauffray
Great staff and good teamwork
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January 2022 by Indio “KP” BLK
As of 01/22’; Absolutely On target! ? Awesome awesome’. Hasn’t felt that good going shopping in a while actually! On the money! •15 out of 10•
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January 2022 by Phillip Cummings
This is a great store to go good good variety of clothes for men and woman & girls and boys
