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July 2024 by Nana Nezifort
Where do I start, I went to store #6602 on Lake worth road and jog. Jay was the person who helped me, he started like he really wanted to help. But, he made my problem worse. He got me to get a new phone like he was giving me a huge discount on the phone, nothing but lies. He never asked what plan I wanted, he signed me up for the most expensive plan. He also said that he was throwing in some free items, nothing was free. Instead, he took $9.99 off each item. They were all expensive items. It seems like all he wanted was to makea sell. Jay is the tell light skin male with locs. He is the worst type of person. I'm definitely writing Corp about him, I wouldn't be surprised if the store manager is in it with him.
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June 2024 by Yasmani Sosa
Hello, I'm just taking this time to tell you to be careful with the store branch if you are going to do any work because they don't pay, I don't. I wanted to make this comment to you but you don't leave me another option because I think the manager was laughing at me, I asked them The concrete in front of the entrance door and it's been more than 24 months and he never answered my calls
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June 2024 by T Lopez (Shea Shea)
I've been having problems with my new phone for about 6months. I've gone to another location, I won't mention, with absolutely no help. The same person continues to tell me, there's nothing he can do to help me. My phone is just over 1yr old. ANYWAYS. I want to give a big thank you to Jay. He was professional, kind and extremely helpful and fixed my phone. ???
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June 2024 by Kaylee Jay
Came in with my dad to switch my cell phone plan from T Mobile to Metro, the girl who changed it was awful. I don’t know her name because she never introduced herself to us but she had fake nails and eyelashes is the only thing I remember about her. First of all, she spelled my name KAYLEEN in the system so everything in the app is now spelled incorrectly. How do you mess up that bad when you’re looking right at someone’s ID to put in all the information. Secondly, she added on a phone insurance plan I never asked for or approved and lied about the $16 cost of it being the one time carrier switch fee. Saw it was going to be the same price next month and realized something was off. Had to take time out of my schedule to contact the company online to take off the insurance and I still have to get them to correct my name in the system, two things she should have done correctly the first time. She never smiled, was unkind and rude, Worst customer service I’ve ever received. She needs to be retrained completely. Such a disappointment. Will never be return to this location.
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May 2024 by Cristina Uricelia Frores Ordoñez
This branch was my favorite to be able to make any changes or activation of my lines. Until today I ran into a Hispanic assistant named Alicia who treated us very poorly from the beginning and if you asked her something she answered in a bad way. It's bad that people like that give a bad image of this branch.
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March 2024 by John Obrien
Very helpful
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January 2024 by Fabiola Cange
Worst service. They trick you when buying. Be very vigilant when buying. They will convince you to buy without telling its final sale so you won’t be able to return. Don’t go to that store if need to buy a phone. They are selling phones at non reasonable price. They are stealing people’s money. Especially Alvaro, the store manager.
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January 2024 by Te Zero
I'm so happy with the customer service by the young man named Peter.I walked out satisfied with my phone and answers he answered all my questions and I believe I purchased the best phone for me and my personal life thank you Peter.
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December 2023 by Debra Brown
I bought a phone from here in April, 2023. November, 2023 the screen stop working. I went to this store to replace it and was told it would take 3-5 business days. I gave her a temporary number to call me when it was done. A month later no call, so I went by there. A heavy-set guy went to the back to check. He came back and said his manager, Alvaro said it wasn't in and that he would call me when it came it. I never heard from him to this day!
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November 2023 by Ken Horkavy
Nope. Got nowhere with them.
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November 2023 by Bobbi Fletcher
Horrible service I tried to call no one answered so I go in store for assistance and then two of the ladies were arguing with me and no help at all the one lady was vaping in store very disrespectful to me.
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October 2023 by Morris Rodriguez
Great service!
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October 2023 by Lady Xiva 'G'
Very pleasant and professional!!! Thank you to CARY, DEMARCUS and PEDRO!!! They were VERY HELPFUL with my issue!!! I highly recommend this store!!!
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September 2023 by Leticia Camacho
I have a metro phone that's why I visit that store, to pay for the machine, lately I have seen it very alone
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September 2023 by Elizabeth Alfonso
I would Like to share my wonderful experience at this store with Peter , he is the best, so friendly and professional, just outstanding. He managed to solve our problem perfectly and beyond ,he answered all my questions with patience. We have gone to other stores and we didn't received attention or even an appropriate answer to our requests. If you have any problem ask for Peter .
