-
February 2024 by Eileen Merken
Wonderful sales staff, especially Mike Castro! He worked hard to find me the perfect car. The process was easy and everyone is super nice and fun.
-
December 2023 by Tracy Vandenbraak
Left with more issues than when I first came in. Came in with check engine light. They did a coolant flush, light off everything is okay. I drive it the next day and check engine light plus tire sensor light comes on. This doesn’t sit well with me because I mentioned that my tire sensors correlate to the wrong tire and the service analyst specifically talked about how tire sensors tend to go out one by one—never all at once. I get my car back in and now there’s an issue with the thermostat that they may or may not have noticed before plus I have a tire sensor completely out with the other 3 supposedly not far behind. No confidence in their service department. I’d rather take my car back to the mechanics who stole my hub caps—at least they fixed the issue I came in with the first time.
-
November 2023 by Gustavo Gasperi
Great service!! Thank you for making my new truck purchase so easy!! Thank you Mike Castro!! ?
-
October 2023 by Gina F.
update 10/4/23: i've been a customer for a while now, i've always taken my car to gmc thinking its the right and best thing to do. i recently took my car there and left it for 8 days, for something to be fixed (which was previously addressed there as well) after picking it up, i noticed my car sounded funny and it was just weird. im a nurse in healthcare so obviously i dont know anything about cars, i trust the judgement of the mechanic and service advisors. after my warranty was contacted and i was told what my portion was, for a messed up water pump and radiator, i decided to bring my car to another shop, where a friend offered to diagnose it for me. to my surprise, absolutely nothing was wrong with my water pump or radiator. i was provided images of the small clamp that "magically" had falled off the hose from the water pump, and after all the pressure, snapped off.. making my water pump to mess up and the radiator to also malfunction.this is beyond unacceptable. how many of us dont know anything about cars and get taken advantage of on a regular basis. i understand people have to make a living, but out of others expense, is just morally wrong. i will never take my car there again, i also have placed a formal complaint with gmc coorporate and schumacher gmc. i will make sure this is so public, that they will consider taking advantage next time. old review:i've been to the okeechobee location before and i will never return. going to gmc on northlake and ending up with al zimmerman was the best thing that could've happened to me. he is my favorite and i will never ever go anywhere else. his customer service skills are excellent and always figures out how to resolve my self-caused issues. i cannot stress enough how great he is, i mean i was even asked if we were family because how highly i think of him! i know i am a pain in the a** customer but not once, has he ever shown any frustration towards me or my craziness. he is one hard working individual for sure !!! gmc is lucky to have him!
-
October 2023 by Phil Nelson
DO NOT get your vehicle serviced here and DO NOT buy anything from this dealership.This dealership knowingly sold us a Silverado with transmission issues and now we are REALLY paying for it. They kept telling us that the Truck was getting used to how we drive it. We called again and took the truck in for repair and of course nothing is covered and they did not fix anything. The issue continued to the point where it became unsafe to drive the truck.Now there is a Class Action Lawsuit against GM because of this known issue with Transmissions. The transmissions lurch and shutter when driving, creating a safety hazard."GM knowingly sold over 800,000 eight-speed transmission vehicles, which they knew to be defective for years, and yet made the business decision not to tell its customers before purchase," said Ted Leopold, partner at Cohen Milstein and court-appointed lead counsel for the class action case. "Dealers were directed to tell the customers that harsh shifts were ‘normal' or ‘characteristic.’"
-
October 2023 by ROBERT OQUENDO
First we agreed on trading in car + $3500 then they said whoops it's actually $4,200 that is a whoops again it's $7,000.Then they wonder why company like theirs and like offleaseonly go out of business..
-
September 2023 by Bobby H.
Overall very positive experience. Found a brand new GMC Yukon XL Denali online. Spoke with Zachary Coker who stated he would hold the car as long as I made my way in quick. We set and appointment and closed the deal. Zach was great. Steve Handy was great as well. My first time purchasing there and had a very positive experience.
-
August 2023 by Anneliese Carbone
Good friendly service. We got our car earlier today. The paperwork is outrageous. Very satisfied with everyone that served us.
-
August 2023 by Ryan R.
Terrible service. Warranty is based off of there bad service they provide. Bumper to bumper warranty is pointless when there service is so bad. Took them over a day to tell me a part isn't under warranty even though we are cover for bumper to bumper warranty and all that is missing is a cover piece the part isn't actually broken. So of course they want to sell you a all new part. My suggestion go to a real dealer ship if buying a new car or read the reviews below on there service. It seems to be there business practice to provide terrible service after you buy the car.
-
August 2023 by james hayek
The salespeople are fantastic five stars for the salespeople. But I ran into an encounter went to charge my Ev on the only level 3 charger they have. And there was somebody plugged in there who left for the weekend with their car plugged in no keys to be found. If somebody is leaving for the weekend and plugging in their car they should be at level two charging. Hope this is corrected in the future so I can raise my rating
-
August 2023 by Mac McClellan
I was on vacation and I took my car in because the AC was blowing hot air intermittently. Justin assured me that it was a valve in the coolant line. He had the car for a week. $750 to change a valve. $350 for a rental car while they had it. AC still blows hot air intermittently. What a waste. Very dissatisfied with these shysters.
-
June 2023 by Willy Gomex
Very happy Thanks Robert Neyra!!! See you soon for my wife car
-
June 2023 by Stephen Haluch
Horrible service they couldn’t plug my tire because it was an hour before close also very rude
-
March 2023 by Butch Hurley
Nice dealership. Nice sales people the only issue is. There's a 5 month waiting. . On a Tahoe.
-
March 2023 by Margaret E.
Don Myers was wonderful to work with in purchasing our 2023 Buick Enclave. He was not only professional, but was also personable and eager to answer any questions we had. He, and Steve in finance, are a huge asset to the Schumacher team.
