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November 2023 by Katherine Matous
Thank you Giovanni for great service. He was patient with us and answered all our questions. We’re delighted with our new Elantra Hybrid. Giovani helped us get the car we wanted, and it was available the next day, far sooner than we thought possible.
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November 2023 by Jenifer Alberto
They were super helpful with my purchase. Immediately I was attended and was catered towards my wants and even informed on what best fit for me regarding purchase price and model of car. My salesman, Jack Gonzalez made the entire process so much easier for me. He was friendly, quick, patient and provided stellar service. I highly recommend coming to this location and asking specifically for him.
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November 2023 by Christine Galvan
Was so great working with Jack Gonzalez! He took really good care of us and made sure we got everything we were looking for and a good deal. The dealership was great too! Everyone was so friendly and helpful. Such a great and smooth car buying experience.
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October 2023 by karina cervantes
Jacob Tandy is a great salesman, he will work with you to get you a good deal and knows how to treat customers. I would recommend him to anyone in the market for a car. Jennifer Kennedy at the F&I office is amazing, she is very upfront and honest and will help you get a good deal on warranty and maintenance products. Everyone was very friendly and welcoming.
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October 2023 by Jessica Cee
Absolutely thrilled with our new car! Thanks to our salesman JAMES CONSOLINO , he was nothing short of amazing. The sales team did an outstanding job explaining everything, and we've had no issues. Five stars!"
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October 2023 by Sean O.
Stay away. This review regards the service department. We purchased a new Genesis from Napleton, which included a service package where they pick up your vehicle and provide a loaner vehicle.We had our service appointment scheduled for months and received a call from the dealership the day before to verify. We confirmed and waited the next day for them to arrive. And we kept waiting. We eventually called and could not get through to anyone. Finally, we reached someone who didn't have an explanation for the no show. They offered to schedule us several weeks out, which didn't work because the vehicle was due for service. We were able to schedule an appointment for the next day, but no loaner vehicle was available. This meant I had to miss work and pay for Ubers to get my daughter to and from preschool.When someone called to ask how things were, we explained our frustrations and were offered some complimentary services for the lost income and expenses. We have tried calling multiple times to arrange that, but get a voicemail every time and no returned call. It has been 3 weeks since that conversation.I understand that mistakes happen and people are human. What is truly upsetting is the way the follow up has been handled. I hope this review saves others from the hassle I've experienced. If I could do it again, I would have purchased my vehicle from a different dealership. It's unfortunate how much time and money this ordeal has cost.
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September 2023 by Jacquslins Pullins
Giovanni was the best salesperson I have ever had I love him can I take him home with me I'll keep him on the shelfAt napleton Hyundai and come get yours thank you
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September 2023 by Kat Kingrey
I’ve always taken to my car into the West Palm location for as long as I’ve had it but since I’ve had Carrie as my service advisor- I drive an extra 15 minutes to have her help me. I’ve received better customer service with her then I ever did at the other location. She’s always on top of communicating with me and making sure I get the best care possible. Very attentive and reliable. 10/10 would recommend Carrie to any one of your customers, she’s wonderful!
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September 2023 by Elena Saenz
We purchased our Palisade at Napleton’s with Jimmy’s help. We were able to get our brand new Palisade quicker than anticipated and it was absolutely perfect!! Jimmy communicated well and was very thorough in making sure we knew all the features of our new car. The staff at Napleton’s made us feelWelcome and we would highly recommend buying from this dealership!
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September 2023 by Jenny C
I just purchased my car from Don. Our experience has been the best I’ve ever experienced in a dealership. We traveled from Tampa to meet with Don, he was quick to respond, sent us additional photos/videos of the car and was very helpful throughout the whole process. He got all paperwork completed for us before we arrived. The staff also tended to us with snacks / waters making us feel at home. Don is friendly and a genuine salesman. We would highly recommend him to family or friends!
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August 2023 by John S.
Made an appointment on the 23rd of July to have my windshield replaced on my 2023 Tucson, I called the day before and they advised me that they weren't sure if the technician was gonna be in that day because it's an outsource and if hes not there and it's not going to be installed. I told the service advisor to call me and let me know. The next day I got my phone call that it was in and I should bring it in but I had my plans already so we set up an appointment for today August 29th to be installed and when I got out there the service rep was off today and I spoke to a Mr. Dan Gonzalez the service manager and advise me that I had no appointment and that I had canceled the previous appointment. He also said that we don't deal with phone calls we deal with text back-and-forth I showed on my phone showing the text to the technician who I was taking care of my car as well as a text from him Mr. Gonzalez advised me that wasn't him it was the part manager whose name is Dan also however that number matches his business card. At that point I Drove back home 30 miles without a new windshield, I advise anybody and everybody not to use that dealership to purchase or service their car!!
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August 2023 by R. Owen
I recently leased a brand new Hyundai Tucson at North Palm Hyundai. Max was my sales person and provided a fantastic experience from the initial meeting! His knowledge of the vehicle was impressive and he always answers the phone when we have questions. Couldn’t be happier with the new car. Thank you so much Max and the rest of the team at Napleton Hyundai!
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July 2023 by Bette Jones
Jacob tandy is fantastic I will only buy cars from him from here on out! It was the easiest car buying experience I promise ask for him to help you and you will not be disappointed he listens, respects you and tells you the truth. Thank you again for your professionalism keep moving forward!
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July 2023 by Drunken Foodie
I previously owned a Genesis and bought my new Hyundai Tuscan based off the services i received previously. However the services department at west palm failed my expectations tremendously. This service department is well managed and organized I was guided in and greeted immediately and told where to go. Marvin gave me a clear expectation of wait time, and delivered within that time frame. The use of technology and cleanliness of the shop further lets me know the level of excellence goes beyond the customer interactions. This place is night and day vs. the west palm location.
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July 2023 by Valkyrie
After shopping around at over 10 dealerships and wasting countless hours with salesmen that didn’t want to be bothered with my inquiries.. I was finally out in touch with Max at North Palm Hyundai, he quickly found the perfect car and an unbeatable price! I couldn’t be happier with my new car. THANK YOU SO MUCH MAX I WILL BE BACK SOON!!