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September 2024 by Gregory Rodriguez
Was a seamless experience which is what I have come to expect from Mullinax. Shout put to Rene for helping me with the process! Only minor hiccup was when I got the car and started to leave I noticed they did not fill the tank although they said they would but I had enough gas to get home. I will chalk that up to an oversight since everything else was great. Will continue to use Mullinax as my dealer of choice!
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August 2024 by richard kluesek
Courteous and prompt attention always rendered and the Service Advisors always answer questions and provide the advice requested.
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August 2024 by Zach Vineyard
The lack of communication from the service department is laughable. I have to constantly message for updates and if it wasn’t for the messaging system I wouldn’t even be able to get in touch with my service advisor. Doesn’t answer his phone or return calls if you leave a message. The worst experience I’ve ever had regarding customer service, and I’ve worked in the customer service industry most of my life and have seen it all.
Tony, service advisor, is clueless and called me by the wrong name multiple times.
Josh, service advisor, is rude and impossible to get in touch with. Unprofessional all across the board.
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August 2024 by Raymond Carrier
No dealers fees was a plus also Customer service there was excellent Dale was very easy to work with and answered all my questions.
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August 2024 by Alison T
The Mullinax service department is very responsive and they provide excellent workmanship. I have had experiences with other dealers in the area that were not as pleasant. Mullinax offers pick up and delivery service for my vehicle and that is a fantastic feature. They complete repairs when they say they will and provide text updates along the way.
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August 2024 by Erica
Great experience!!! They came and picked up my car, completed the oil change, and dropped my car off to me at the end of the day. I did not miss one minute of work. It was sooooo helpful!!!
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August 2024 by scott coombs
Well, let me start with a nice lady helping me through the disappointment on car #1. Sold before I could get it. After that,
Tiffany Parlor helped me get a second vehicle sent to Mullinax NSB. The 5 stars are for her, and all she did to help me get the second car choice!
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August 2024 by DC B.
Absolutely , the worst customer service i've ever had. I call for an appointment.They tell me the first available appointment is in two months.
When I called the service department the woman hung up on me two times. When I called back a third time she had me on hold for over 30 minutes. Mind you, my truck is six months old and cost over 90k. The worst customer service i've ever experienced.
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August 2024 by Robert Durham
They do what their supposed to do very professionally. Been going there for 4 years without a complaint. Service ctr is well run
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August 2024 by Steve - Blue Sky Ranch
This is in response to owners statement.
I've owned Fords since 1968. I stayed with Ford during the "Fix or Repair Daily" era. Why? Because of the quality, after purchase service. That's no longer true. Sales at Mullinax is a 5 star rating. Service is a 2. I will give a 5 star rating for service if the get it done in 1 trip or even 2 if they sincerely express regret for not getting it right the first time. Today I'm on my 3rd trip for the same issue. Now I'm looking for a private shop to work on my truck. Next I'll be visiting Wallace Ram in Stuart for a new truck. Their service department is always 5 star.
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August 2024 by Joseph Adovasio
For great prices and service I highly recommend Mullinax Ford of west Palm Beach.
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August 2024 by Gabby
Great experience working with Captain Curtis and Bobbie. Highly recommend this dealer- no shady sales tactics and they truly are helpful.
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August 2024 by Jared Delrose
Great experience with Curtis! Love my new truck and got a great deal.
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August 2024 by Joe
As always all work was done in a timely manner. Everything I needed done was taken care of. Great experience as always!!
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August 2024 by Greg Irwin
Recently bought a car there and was evaluating buying another car when our Ford Explorer needed to go in for service. I called the service department and was told that they couldn't schedule an appointment for a month. Not interested in buying another car if they can't provide service in a reasonable time.
